Old Orchard Holidays

The rooms were a little different depending on what part of the floor you stayed. The one room looked great a bit newer while the one I stayed in, which had a great view looked a bit older. My room also didn’t have a full length mirror, which would have been helpful. Overall, it was a great place to stay though. Had a great time.

clean and comfortable. helpful staff. nice aesthetic. convenient location.

1/5 — A five-star price for a zero-star operation If you enjoy paying $750 to stand in a crowded lobby with strangers who are just as furious as you are, book here. I arrived at 3:30 for a guaranteed 4pm check-in. “Guaranteed” turned out to mean nothing. No room, no timeline, no answers — just vague shrugs from a front desk that seemed as clueless as the guests. Three hours passed. Three. The lobby filled up with other paying customers stuck in the exact same limbo, all of us doing the math on how much of our Saturday this hotel was quietly stealing from us. Eventually I stopped waiting for a hotel that couldn’t tell me if it actually had a room, and asked for my money back. That part, at least, was easy — which almost makes it worse. They can process a refund in minutes but can’t turn over a room in three hours. Then came valet, where retrieving my own car turned into its own endurance test. By that point I wasn’t surprised. The dysfunction wasn’t isolated to one desk — it ran through the whole building. This is a “five-star” hotel that can’t handle Saturday check-ins without collapsing into chaos. Charge less or staff properly — right now you’re doing neither.