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This hotel is located on the Olds College campus, and houses the college brewery. It’s easy to get to, and the rooms are very quiet and comfortable. A restaurant and bar are also within the building. The complimentary breakfast is excellent.
Ward
Stayed 4 nights in May 2024
Response from Naphaphorn Kokoski on 22 May 2024
Hi Ward, Thank you for your feedback. We happy you like our location and easy to get to. Also rooms are very quiet, comfortable, and complimentary breakfast is excellent. It was a pleasure having you!
Had a nice big room that was modern and we'll maintained - no broken or chipped items. Super clean.
Bed was fine, not awesome. I've stayed at other Pomeroy's in Alberta and the one common issue is the shower/shower heads - poor pressure.
Kevin
Stayed 1 night in May 2024
Response from Naphaphorn Kokoski on 13 May 2024
Hi Kevin, Thank you for taking the time to leave a review. We happy you like our nice big room, modern and well maintained. We will look into the shower heads and water pressure. It was great having you!
Hi Ken, Thank you for taking the time to leave a review. We really appreciate your stay and nice comment about staff was very professional and kind. We looking forward to see you again.
Everything as expected. Clean rooms, clean pool area, ample breakfast, close to college, large rooms.
Melissa
Stayed 1 night in Apr 2024
Response from Naphaphorn Kokoski on 4 May 2024
Thank you for taking the time to leave a review. We happy that your enjoy your stay with cleanrooms, clean pool area, ample breakfast, close to college, and large room. It was great having you!
Hotel was clean and had awesome food options. The restaurant there is very accomdating.
Chelsea
Stayed 3 nights in Mar 2024
Response from James Wilson on 1 Apr 2024
Hello Chelsea, Thank you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and Just Jacks restaurant. We hope to see you again soon!
Hi Alyssa, Thank you for taking the time to leave a review. We really appreciate the feedback.
8/10 Good
Shannon
31 Mar 2024
Shannon
Stayed 1 night in Mar 2024
Response from Naphaphorn Kokoski on 25 Apr 2024
Hi Shannon, Thank you for taking the time to leave a review. We really appreciate the feedback.
10/10 Excellent
Pamela
28 Mar 2024
Liked: Property conditions & facilities
Pamela
Stayed 1 night in Mar 2024
Response from James Wilson on 1 Apr 2024
Hello Pamela, Thank you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and we hope to see you again soon!
Hello Brenda, Thank you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay. We hope to see you again soon!
We want to mention the lady, Joann, who works in the morning breakfast room. She was amazing. So friendly. So efficient. It was a joy to go down to breakfast.
Ron and Judy
Stayed 4 nights in Mar 2024
Response from James Wilson on 18 Mar 2024
Hello Ron and Judy, Thank you for taking the time to leave a review. We really appreciate the feedback. Joanne is great, isn't she? We are so glad to hear you enjoyed your stay and you had a chance to meet Joanne. Hope to meet you again soon!
6/10 Okay
Katrina
Business traveller
11 Mar 2024
Disliked: Amenities
One of the beds had black hairs on it (I have blonde hair). The breakfast had more minimal options and stale muffins. The rooms were dark… couldn’t get enough light in the kitchen or at the table to actually eat at. I’d say the hotel is very overpriced for what you actually get. I’ll try somewhere else next time I’m in this city.
Katrina
Stayed 3 nights in Mar 2024
Response from James Wilson on 11 Mar 2024
Hello Katrina, Thank you for taking the time to leave a review. We really appreciate it the feedback. I am so sorry to hear about the issues with your stay as this is not up to our standards whatsoever. Please reach out to me direct the next time you are coming to town, and I will be sure to make this up to you.
Hello Jacey, Thank you for taking the time to leave a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and we hope to see you again soon!
Hello Patti, Thank you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and we hope to see you again soon!
The room was beautiful, the hotel was very clean and the staff were friendly. The hot tub was pool temperature (I had to get out as I was too cold) and the breakfast didn’t have a waffle machine - my kids always look forward to making their own waffles. Overall, it was a great stay in a beautiful hotel.
Kate
Stayed 1 night in Mar 2024
Response from James Wilson on 11 Mar 2024
Hello Kate, Thank you for taking the time to leave a review. We really appreciate the feedback. I am sorry to hear the issues with your stay as it is not up to our standards whatsoever. Please reach out to me direct for your next stay and we will be sure to make it up to you.
8/10 Good
Steven, Kitimat
4 Mar 2024
Steven
Stayed 2 nights in Mar 2024
Response from James Wilson on 25 Mar 2024
Hello Steven, Thank you for taking the time to leave a review. We really appreciate your feedback. It was a pleasure having you and we hope to see you again soon!
10/10 Excellent
Quentin
3 Mar 2024
Quentin
Stayed 1 night in Mar 2024
Response from James Wilson on 4 Mar 2024
Hello Quentin, Thank you for taking the time to leave a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay with us. We hope to see you again soon!
Found a beetle on the bed, brought it up to staff and they said “thank you for letting me know”
Did not offer a discount or reimbursement.
Taylor
Stayed 2 nights in Feb 2024
Response from James Wilson on 4 Mar 2024
Hello Taylor, Thank you for taking the time to write a review. We really appreciate the feedback. I am so sorry to hear this as this is not up to our standards whatsoever. I would love to chat more. Please feel free to contact me direct at the hotel.
10/10 Excellent
William
Travelled with family, Travelled with family and small children
Staff was very friendly and helpful, kids loved the pool and water slide. Free breakfast was great.
William
Stayed 2 nights in Feb 2024
Response from James Wilson on 29 Feb 2024
Hello William, Thank you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and all of the complimentary amenities the hotel has to offer. Hope to see you again soon!
Hello Kelvin, Thank you for taking the time to leave a review. We really appreciate the feedback! I am so glad to hear you enjoyed your stay and we hope to see you again soon!
Hello Alana, Thank you for taking the time to leave a review. We really appreciate the feedback! I am so glad to hear you enjoyed your stay and we hope to see you again soon!
10/10 Excellent
Theresa
13 Feb 2024
Enjoyed our stay. Staff was very helpful and friendly.
Theresa
Stayed 1 night in Feb 2024
Response from James Wilson on 13 Feb 2024
Hello Theresa, Thak you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and the staff were helpful and friendly. We hope to see you again soon!
Hello Thomas, Thank you for taking the time to write a review. We really appreciate the feedback. It was a pleasure having you and we hope to see you again soon!
Hello Ryan, Thank you for taking the time to leave a review. We really appreciate the feedback. It was a pleasure having you and we hope to see you again soon!
Hello Jeff, Thank you for taking the time to leave a review. We really appreciate the feedback. As always, it was a pleasure having you. Hope to see you again soon!
Hello Edward, Thank you for taking the time to leave a review. We really appreciate the feedback. We are so glad to hear you enjoyed your stay as it was a pleasure having you. Hope to see you again soon!
Hello Wendy, Thank you for taking the time to write a review. We really appreciate the feedback. We are so glad to hear you enjoyed your stay and hope to see you again soon!
Don’t ever eat at the hotel restaurant just jacks. My $100 dollar meal was atrocious. Even after sending it back once it was not edible but no refund was ever given. The warm was nice but dirty. Many small things broken around the room like remotes. Sticky floors etc.
Michael
Stayed 2 nights in Jan 2024
Response from James Wilson on 18 Jan 2024
Hello Michael, Thank you for taking the time to write a review. We really appreciate the feedback. I am so sorry to hear about your negative experience both in Just Jacks and in the hotel as this is not up to our standards whatsoever. Thank you for bringing this to my attention so I can investigate further. Regards, James Wilson
Hello Dean, Thank you for taking the time to leave a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay. We hope to see you again soon!
8/10 Good
Dianne, SYLVAN LAKE
Travelled with partner, Travelled with group
1 Jan 2024
Liked: Cleanliness, staff & service, amenities
We booked two rooms together and we couldn't have been farther apart in the hotel. In the morning I went to have a shower and there was no shower curtain. Too late to get one and I felt they could have reduced my rate to compensate for it.
Dianne
Stayed 1 night in Dec 2023
Response from James Wilson on 18 Jan 2024
Hello Dianne, Thank you for taking the time to write a review. We really appreciate the feedback. I am sorry to hear about the issue with your stay and thank you for bringing them to my attention. Regards, James Wilson
Rayna, Thank you for taking the time to leave a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay. Hope to see you again soon!
The rooms were awesome, the pool/slide was a hit as was the hot tub. Continental breakfast was good.
Staff was friendly, a great place to stay, will be doing it again!
Sara
Stayed 2 nights in Dec 2023
Response from Naphaphorn Kokoski on 28 Dec 2023
Hello Sara, Thank you for taking the time to write a review. We really appreciate the feedback. We are so glad to hear you enjoyed your stay and we hope to see you again soon!
10/10 Excellent
Arlen
26 Dec 2023
Arlen
Stayed 1 night in Dec 2023
Response from James Wilson on 18 Jan 2024
Hello Arlen, Thank you for taking the time to leave a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and we hope to see you again soon!Regards, James Wilson
10/10 Excellent
Lisa
26 Dec 2023
Lisa
Stayed 1 night in Dec 2023
Response from James Wilson on 18 Jan 2024
Hello Lisa,Thank you for taking the time to leave a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay and we hope to see you again soon. Regards, James Wilson
2/10 Terrible
Darcy
22 Dec 2023
Liked: Cleanliness, staff & service
Darcy
Stayed 1 night in Dec 2023
Response from Naphaphorn Kokoski on 28 Dec 2023
Hello Darcy, Thank you for taking the time to leave a review. We really appreciate the feedback. I would love to hear more about your stay. Please feel free to contact me at the hotel.
Hello Ken, Thank you for taking the time to write a review. We really appreciate the feedback. We are so glad to hear you enjoyed your stay and we hope to see you again soon!
Hello Bruce, Thank you for taking the time to write a review. We really appreciate the feedback. I am so glad to hear you enjoyed your stay. We hope to see you again soon!
Clean, well kept property, wonderful facility to host an event.
Keisha
Stayed 2 nights in Nov 2023
Response from James Wilson on 19 Dec 2023
Hello Keisha, Thank you for taking the time to leave a review. We really appreciate the feedback. We are so glad to hear you enjoyed your stay and your event went well. Hope to see you again soon!