Olkusz County Holidays

Avoid this property at all costs. We booked Liv Apartments specifically because breakfast was included and delivered to the room. On arrival, we were wrongly told we had to pay extra and had to spend hours arguing before they honoured the booking. After one correct breakfast, they ignored our meal choices and repeatedly delivered the same meat breakfasts despite my partner being vegan. They then stopped responding to calls and messages altogether. To make matters worse, the apartment itself was in poor condition: broken windows, a broken hairdryer, a broken shower head, and towels that smelled terrible. Customer service was non-existent, communication was ignored, and the services advertised were simply not provided. This was one of the worst accommodation experiences I've had, and I cannot recommend this property to anyone. Also avoid as there is active tram line outside the property that won't let you sleep.

The hotel is in a good location, directly next to the center square. Everything was walkable, with many dining and pub options. A thing to note about the hotel is that it is connected to a casino. One person in our group tried to find us a bar in the hotel to watch the World Cup Finals. He had to sign many documents in order to get in, due to it being in the Casino. That said, he received a free drink and won money. So, it was a win for him. Another thing to know, is this hotel, along with all hotels within the city center is a "no pick-up" zone. We had to walk a short distance to catch our tour bus to the Salt Mines. The walk was easy and we had no issues with our stay.