Onyx Holidays

Courteous, efficient staff. Clean room. Good breakfast.

Few staff were rude, didn’t feel respected

This is my second visit to this hotel. Two years ago, when I visited here, it made such an impression on me that I came back again. So, for this time since I checked in at the lady's reception. She let me grab my luggage from the front mirror room by myself ( I left in the morning and came back at 3 p.m.for check-in). She opened the door for us and let me grab it. I feel that normally your service is more welcoming than this time. The room inside is old some cabinet is broken, the pillow is uncomfortable for sleep, and the important thing is that when I turn on the A/C or heat the air comes with a food smell all the room. Finally, I check out in the morning. The other lady's reception is so nice and a welcome service to us. We appreciate.

Gorgeous Hotel. Staff were very friendly. Room although small was very clean and cute. Trolly stop right at the corner that takes you to Ghirardelli Square. I recommend a room on higher floor for a city view.

Great location, clean rooms, helpful staff.