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Reviews of Baymont by Wyndham Altamonte Springs

2.5 out of 5
Baymont by Wyndham Altamonte Springs
235 Wymore Rd, Altamonte Springs, FL

Reviews

5.2
Rating 10 - Excellent. 48 out of 208 reviews" "
Rating 8 - Good. 18 out of 208 reviews" "
Rating 6 - Okay. 27 out of 208 reviews" "
Rating 4 - Poor. 32 out of 208 reviews" "
Rating 2 - Terrible. 83 out of 208 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Sherly

Liked: Cleanliness
Disliked: Staff & service
The staff was not really nice
Stayed 2 nights in Apr 2024
Response from Josh- Hotel Manger on 30 Apr 2024
Thank you valued guest for taking the time to leave a review of your stay. We are sorry that you experienced so many issues with your stay. We will look into the issues you brought to our attention and work on getting those fixed as quickly as possible and hope that you will give us another opportunity to serve you in the future.

4/10 Poor

Victor, San Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights, 1st room tv didn't work but should have stayed there. Second room had a couple of roaches try to walk out of the fridge, plus I'm still waiting for them to clean the room after 2 days but too late I left!
Stayed 5 nights in Apr 2024
Response from Josh- Hotel Manger on 30 Apr 2024
Thank you valued guest for taking the time to leave a review of your stay. We are sorry that you experienced so many issues with your stay. We will look into the issues you brought to our attention and work on getting those fixed as quickly as possible and hope that you will give us another opportunity to serve you in the future.

4/10 Poor

Genesis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Really sad, no breakfast, no pool, no tv working. I stayed Tuesday to Wednesday and the lady said there’s no breakfast until Saturday. Tv not working, pool closed, door really hard to open and close.
Stayed 1 night in Apr 2024
Response from Josh- Hotel Manger on 24 Apr 2024
Valued guest, thank you for taking the time to leave us a review of your recent stay. We are sadden to hear that you experienced so many issues with your stay. We have been dealing with some supply issues for breakfast. Our pool is currently down due to maintenance needs and is listed on the site as such. We will start working on the other issues listed here and work on those as quickly as possible.

4/10 Poor

Bienvenido

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t clean room every day
Stayed 9 nights in Apr 2024
Response from Josh- Hotel Manger on 23 Apr 2024
Thank you for taking the time to leave us a review of your recent stay. We are sorry to hear that your stay with us was not satisfactory. We will look into the issues you presented and work on resolving them as soon as possible. Daily housekeeping can be requested and is subject to availability of housekeeping staff. Thank you again for taking the time to leave us a review.

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Keisha was a fantastic help at the front desk. Made us feel welcomed even though our arrival was after midnight. No complaints!
Stayed 2 nights in Apr 2024
Response from Josh- Hotel Manger on 18 Apr 2024
Valued customer, thank you for taking the time to leave us a review of your recent stay. We are sorry to hear that you experienced problems during your stay. We will work to resolve those issues. And hope you will find your way back to us in the future. Thank you again!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok pool was close and wifi don’t work sometimes
Stayed 14 nights in Mar 2024
Response from Josh- Hotel Manger on 5 Apr 2024
We are glad that your stay with us was enjoyable and we hope that you will find your way back to stay with us again in the future.

4/10 Poor

Amber

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was OK pretty standard, but my problem was the first room I went into the remote did not work on the TV and they moved my room, then the second room the dresser door came off and hit me in the head because there were no bolts in it. the best thing about the hotel was the food truck across the street and they made me put down a $100 deposit that I was told would take 7 to 10 business days to get back which is crazy. It’s like they’re flipping money there are other options in Altamonte. I think I will go there.
Stayed 2 nights in Mar 2024
Response from Josh- Hotel Manger on 5 Apr 2024
We are sorry that you experienced so many issues during your stay. We will take the comments you listed and work on getting those issues resolved in a timely manner.

2/10 Terrible

Yaliz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh- General Manager on 26 Mar 2024
Thank you for taking time to leave us a review of your recent stay. We are sorry that your stay with us was not satisfactory and we did not meet your expectations. We will use your review to work the areas we fall short and hopefully make the next experience better for you!

2/10 Terrible

Soraya

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Baymont Altamonte Springs on 26 Mar 2024
Thank you for taking time to leave us a review of your recent stay. We are sorry that your stay with us was not satisfactory and we did not meet your expectations. We will use your review to work the areas we fall short and hopefully make the next experience better for you!

2/10 Terrible

Daniel

Stayed 2 nights in Mar 2024
Response from Josh- Hotel Manger on 18 Apr 2024
Valued customer, thank you for taking the time to leave us a review of your recent stay. We are sorry to hear that you experienced problems during your stay. We will work to resolve those issues. And hope you will find your way back to us in the future. Thank you again!

2/10 Terrible

Timothy Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived at 630 pm, they told a guest that had prepaid that they cancelled the reservation because they were oversold and said they had to call Expedia and figure out their lodging. When it was my term they told me my room and been cancelled and they thought they called me and then said it wasn’t cancelled. I got to the room. It was 61-degrees on the room. I went to ask for blankets because none were on the beds, just sheets. They said they didn’t have any. Around 10 pm I noticed empty rooms with blankets. They the. Went and got me a blanket from one of the rooms. When I went to use the shower, there were no wash clothes but a very dirty one on the shower rod. I went to use the microwave the next morning and the microwave was extremely dirty, like it had not been cleaned in weeks with food spattered in it all over. This hotel was disgusting. The hotel cleaning staff needs to be fired or retrained.
Stayed 2 nights in Mar 2024
Response from Josh- General Manager on 13 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are sorry that you experienced so many issues during your stay. We will work on the items that you brought to our attention, to make the next guest experience better. Again thank you for taking the time to leave us a review of your stay.

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I’ve ever stayed in and I’m 58 years. The duvet didn’t have a cover but it had cigarette burns although this was meant to be a non smoking room. The floor was dirty and sticky so had to wear sliders all the time. Handles missing on the drawers. Wardrobe had 4 hangers and 1 of those was broken. Only 1 bulb out of 6 in the bathroom worked. Shower control was falling apart and the bathroom door wouldn’t open fully. AC was so noisy that I had to turn it off. Socket next to window didn’t work. Breakfast was orange juice, milk and cereal. Noise constantly coming from people hanging about outside at all times, car horns and loud engines in to the early hours and then again early in the morning. I think this was because of construction workers stay at the hotel and also prostitution. I’ve looked at other reviews since my stay and the reply from the hotel is genetic so they have completely no respect to the paying guests.
Stayed 7 nights in Feb 2024
Response from Josh- General Manager on 6 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are sorry that you experienced so many issues during your stay. We will work on the items that you brought to our attention, to make the next guest experience better. Again thank you for taking the time to leave us a review of your stay.

4/10 Poor

Kayla

Stayed 1 night in Feb 2024
Response from Josh- General Manager on 26 Mar 2024
Thank you for taking time to leave us a review of your recent stay. We are sorry that your stay with us was not satisfactory and we did not meet your expectations. We will use your review to work the areas we fall short and hopefully make the next experience better for you!

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
All was well
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review. We are glad that your stay with us was enjoyable. And we hope to see you again in the future. Once again thank you for taking the time to leave a reveiw.

2/10 Terrible

India

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty sheets, roaches, most lights didnt work, slippery floors, moldy smell
Stayed 1 night in Mar 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

2/10 Terrible

Dayana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What I dislike about this property is that it was not fully clean. I had asked for an upgrade and got automatically declined. The beds were awful. The bathroom was not cleaned. The toilet paper holder was broken. My room was in front of the ice machine and it was super loud, I had lack of sleep. The noise level I would rate it high because you can hear everything inside the room. I would never go back to this property. I wish I can get a full refund because this was a very low expectation and not good experience.
Stayed 1 night in Mar 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

10/10 Excellent

Ron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

2/10 Terrible

Kashif

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

2/10 Terrible

Fredao

Disliked: Cleanliness, property conditions & facilities
They room that they gave us, the AC wasn’t working, and they room they change us to, was dirty. At the breakfast fast room, no one cleans or refill. Even the room was cheap, it not worth it
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

6/10 Okay

Derek

Was dirty / shower was awful / beds were awful
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Juan F

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived and no rooms were made ready. Had to find a new hotel
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

6/10 Okay

Angela

Customer service was ok. Check in was quick. Room had a weird smell. The socket was out of the wall. Second day key didn't work went to the front desk to reset all they ask was what room didn't even ask for name or check ID.
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Jose

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

4/10 Poor

Mayka, Valrico

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For one night is not good
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

6/10 Okay

Lisa

It was not that bad. There was hair in the bathtub. It was just for one night so I was ok with the room. It’s not somewhere I would stay on a weeks vacation. It does need some updating.
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

6/10 Okay

julio oscar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bad condition
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was attentive and did their jobs. No TV controller in room. No phone in room. Walked back to office and front desk took one of TV controllers from another room. It didn’t work. Neither did TV without controller. Went to bed. Empty beer can left in trash from previous guest. The room was affordable.
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Lynn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a room 3 weeks in advance. I get there at 10pm to check in and they tell me that they are out of rooms. When I ask how that’s possible when I made a reservation I was told it was first come first serve. Kind of takes away the whole point of a reservation
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. There were holes in the curtains on a flimsy rod. They did not clean the room everyday as advertised and we were only told that after I called to inquire. The tv did not work. The maintenance guy was very nice when he came the first time but after a power surge no one came. We figured out how to get it back on before the Superbowl started. Then two minutes before the end of the game it went out again for about a minute, I had to look up a station on YouTube to hear the game while it was out. There was a guy outside begging for money when we first arrived on the second morning I was a breakfast and he snuck in to the breakfast room when the staff was out doing things in the back. One morning around 2am a couple was arguing and fighting all up and down the stairs for a good 15 minutes, I’m just happy no one had a gun. The lobby was very pretty but the rest leaves a lot to be desired!
Stayed 3 nights in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
The property didn’t look quite right I fell unsafe all the time I was there, the police was in the parking lot like if there was something wrong in there.
Stayed 3 nights in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

4/10 Poor

Steve

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

10/10 Excellent

Kathy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was easy to access and the beds were comfortable. We didn't have Wi-Fi, though and the TV didn't work. The had a noisy dog-not the hotels fault.
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

2/10 Terrible

Robert, Apopka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a roach motel, I will never stay there again. It also took an hour to check in as they were understaffed, and the worst part was they did not have breakfast, even though they normally do. Their excuse was that the new owner didn't renew the contract with their supplier. Quite pathetic.
Stayed 2 nights in Feb 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Jessica

Stayed 1 night in Feb 2024
Response from Josh- General Manager on 26 Mar 2024
Thank you for taking time to leave us a review of your recent stay. We are sorry that your stay with us was not satisfactory and we did not meet your expectations. We will use your review to work the areas we fall short and hopefully make the next experience better for you!

6/10 Okay

Ricardo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Counter staff unprofessional and not helpful. Never stay again.I will never stay there again. Thanks
Stayed 4 nights in Jan 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Cesar

Travelled with family
Disliked: Cleanliness, staff & service, amenities
They gave me a room that was not clean nor ready.
Stayed 1 night in Jan 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Lorry

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Nope nope nope never ever considering staying here ever again
Stayed 2 nights in Jan 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

2/10 Terrible

Lorry

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
NO NO NO NO JUST NO spend a little extra. Stay somewhere else
Stayed 1 night in Jan 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

8/10 Good

Robert, plymouth

Stayed 2 nights in Jan 2024
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave a review of your recent stay. We are glad that your stay with us was enjoyable and we hope to see you again in the future.

2/10 Terrible

Gary, Golden

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a 1-star dump. Dirty, unkempt, noisy neighbors, filthy floor, broken furniture, stained couch. We bailed after one night. Not worth even considering!
Stayed 2 nights in Jan 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

10/10 Excellent

Dairon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

2/10 Terrible

Eduardo

Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

10/10 Excellent

Pablo

Stayed 1 night in Jan 2024
Response from Josh- General Manager on 5 Mar 2024
Thank you for taking the time to leave us a review of your recent stay. We are going through some changes and renovations to the property. We are sorry that your experience was not enjoyable and we will work to resolve those issues for the future. Thank you again for taking the time to leave a review.

2/10 Terrible

Luciana

Stayed 6 nights in Dec 2023
Response from Josh- General Manager on 1 Mar 2024
We are sorry that your stay with us was unsatisfactory. We will take the comments you left and use those to make a better stay for future guest. Thank you again for taking the time to leave us a comment.

8/10 Good

Roosevelt

Business traveller
Liked: Cleanliness, room comfort
It was ok for the price..just ok
Stayed 1 night in Jan 2024
Response from Josh- General Manager on 3 Jan 2024
Thank you for taking the time to leave us a review of your most recent stay. We are so happy that your stay with us was an enjoyable experience. We work on the issues and compliments you mentioned and work to make every guest experience like yours. Thank you again for staying with us and we hope you will give us another opportunity in the future.

10/10 Excellent

Roxanna, altamonte springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how spacious the rooms are
Stayed 1 night in Dec 2023
Response from Josh- General Manager on 29 Dec 2023
Thank you for taking the time to leave us a review of your recent stay. We are glad that your stay us was so enjoyable and that you room was to your liking. We hope to see you again in the future.

2/10 Terrible

Enzo

Stayed 4 nights in Dec 2023
Response from Josh- General Manager on 2 Jan 2024
Thank you for taking the time to leave us a review. We are sorry that your stay with us was unsatisfactory. We will take your comments are work on improving in those areas we can control. Thank you again for leaving a review and we hope to see you again in the future.

2/10 Terrible

Theresa

Stayed 1 night in Dec 2023
Response from Josh- General Manager on 28 Dec 2023
Thank you for taking the time to leave us a review of your recent stay. We are sorry that your stay with us was less than extraordinary. We will work on the issues that you pointed out to make the next experience better.