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This was the worst experience bathroom wasn’t clean I had to go and talk to the staff they offered to change the room send me to another one that’s worse. When I go back to the old room I locked my luggage in the room the door can’t open from inside no maintenance was on site then I had to sleep on another room. My clothes my phone were locked. Food is a mess I don’t understand how this place even gets 7 stars. One of the staff tried to open the door unsuccessfully they had it open 9 am
The food is a mess one pastries oh Jesus Christ I was being stingy this is what I get. Never again
Okay i don’t know where to start ! I did my reservation for saturday-sunday , when i got to the hotel around 9pm i did my check in …. the staff member sent my Husband and I to a room that was already taken for somebody else ! after we toke such a long time trying to find the room because nobody of the staff member told us how to get there … we went back to the lobby to report this incident and they sent us to a new room like nothing happen . we ask on the lobby for water , they didn’t have water or bottle water ! are you serious ? is a hotel ! you guys suppose to provide the main necessities for your costumers ! unbelievable !!!! After we got to the room , we went to take a shower and we went to bed , two cucarachas on the bed !!! What???????? cockroaches on the bed !!!!!!!! This is my first time going thru this type of horrible experience !
Thank you so much for your feedback. It is great appreciated.
6/10 Okay
Patty
Travelled with partner
7 May 2024
Liked: Staff & service
The breakfast area was so hot that I had sweat dripping down my neck and back before even going out for the day. No water pressure in the showers. Weird gap in the door that made me feel unsafe. The pool was nice and refreshing.
After dinner we found and killed what we thought were roaches in the room.
Upon some further investigation we found a pest control device behind the fridge which had not been checked since.5/11/23 and appeared full of pests.
After a long day of travel, I arrived at the property to stay and the entrance was blocked off. I attempted to call the property four times and each time it went to voicemail. Had to make alternative plans. Property won’t refund.
Tara
Stayed 1 night in Apr 2024
10/10 Excellent
betty
Travelled with family, Travelled with family and small children, Business traveller
Thank you so much for your feedback. It is great appreciated.
6/10 Okay
Jeronimo
13 Apr 2024
Disliked: Property conditions & facilities
Jeronimo
Stayed 7 nights in Apr 2024
6/10 Okay
Karen
12 Apr 2024
Liked: Cleanliness, staff & service
The property is very clean and the staff is nice but was not informed that the cable was out and I could not connect to the Internet. This was my third time staying there and the first time on that side of the building they gave me the same line, The cable would be fixed in 2 to 5 hours, but when my Internet service would not stay connected, I got a refund and checked out. The second time I stayed there everything was wonderful, but there seems to be something wrong in the wind that I stayed at the first and third time. I would recommend a place but just ask and make sure you’re guaranteed cable service and Internet. I will stay there again as I said earlier very clean and the staff is great but they should be upfront about anything that is not working when you check in.
Karen
Stayed 1 night in Apr 2024
Response from Managment on 14 May 2024
Thank you so much for your feedback. It is greatly appreciated. Since your last stay we have switch service providers and look forward in hosting you in the near future.
2/10 Terrible
jazmin
11 Apr 2024
jazmin
Stayed 2 nights in Mar 2024
4/10 Poor
KEVIN
7 Apr 2024
Tommy smelled overly clean. Strong bleach aroma. Only light in the room was the one above the sink. Checked in and checked out in about 10 minutes.
KEVIN
Stayed 1 night in Apr 2024
10/10 Excellent
Venessa
27 Mar 2024
Venessa
Stayed 2 nights in Mar 2024
Response from Managment on 14 May 2024
Thank you so much for your feedback. It is great appreciated.
Room was for an overnight stay for an early hospital procedure. It was very clean, bed was very comfortable.
check-in agent very friendly and knowledgeable.
Breakfast was set up very nice and was good. Coffee was very good.
JM
Stayed 1 night in Mar 2024
Response from Managment on 14 May 2024
Thank you so much for your feedback. It is greatly appreciated.
Staff was nice, but, this motel is NOT GOOD. Room doors had huge gap at the base for bugs to come in. Killed a ROACH, and the room STANK OF HUMIDITY. A/C did NOT WORK well. And this is a WYNDHAM property??? Too expensive for a very bad experience. Never stay there, ever, unless you have no other choice.
Andres
Stayed 1 night in Mar 2024
8/10 Good
Roselyne
24 Mar 2024
Liked: Staff & service
Roselyne
Stayed 2 nights in Mar 2024
4/10 Poor
Juan
Travelled with family
19 Mar 2024
Disliked: Amenities
Not enough towels, tissues for our group. Good breakfast
For the money it's a great value. Had a great time spending the day at their pool the second night. Old property but very clean.
John
Stayed 3 nights in Mar 2024
Response from Managment on 14 May 2024
Thank you so much for your feedback. It is greatly appreciated.
6/10 Okay
Robert
13 Mar 2024
Disliked: Property conditions & facilities
The room I had was fine, but the deadbolt was not functional and the swing lock was broken. As a result, all it took was someone with a key to enter and that is precisely what happened when the maid opened my door at 10 am!
No TV for the whole time. Ice machine broken full time, No wash cloths or hand towels (always out). Air Conditioner sounded like it would explode when coming on and going off, waking us all night. Surface layer of bathtub was all peeled off and disgusting. Drinking fountain in lobby not working (forced to buy bottled water from machine. Beds were good and staff was friendly. Need more people working in breakfast room to keep up.
Michael
Stayed 4 nights in Mar 2024
6/10 Okay
Anna
10 Mar 2024
Liked: Staff & service
Breakfast area too small
Anna
Stayed 1 night in Mar 2024
4/10 Poor
Deborah
Travelled with family
8 Mar 2024
Liked: Cleanliness, staff & service
No hot water most of the time!
Deborah
Stayed 3 nights in Mar 2024
4/10 Poor
Jeffrey
Travelled with family
7 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was terrible. Always out of food. Promise that breakfast included and it was not available. Tv not working.
Jeffrey
Stayed 3 nights in Mar 2024
6/10 Okay
Gracia
Travelled with family
3 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
We liked how clean the room was; however, the lighting in the room was poor without an overhead light and only two little lamps. The communal breakfast room was too small with far too many people, meaning we couldn’t have breakfast in the mornings. This hotel seemed to be a home for new Americans or people who have been displaced from their homes.
The only nice thing about the hotel
Was the lobby… first room nothing electrical worked had to end up changing rooms at 12am mind you we checked in at 3pm…. Everything went out no lights no chargers, iron board disgusting. We were in a double
Bed too
I paid for a king…. No accommodation for the issue was offered. And they wanna charge for late check out! Never again 0 out of 10 do not recommend! Below BASIC ASF!
This place is not what it led to be on Expedia!! Very disappointed. Let’s begin the door doesn’t open properly, the shades are not block out so everyone can look in while your sleeping which is an invasion of privacy, the floors are dirty, the smell of mold mixed with humidity is terrible and to top it off the toilet broke and we had to go get a plunger from the front staff and fix it ourselves… never again and I’d really like a refund !
Cristina
6/10 Okay
Janellie
Travelled with family
21 Feb 2024
Liked: Staff & service
Disliked: Amenities
Trash all over the gardens and parking area. Lobby was simple but clean and nice smelled, staff were nice, helpful and friendly. No bottled water or vending machines available. Dark areas, not well illuminated parking lot. Room clean, with Dive products available, micro and fridge. Average place for the price. The asked me for $20.00 as a resort fee but that was a motel like not a resort.
Excellent service, clean, price, food and is near of all best attractions in Orlando. Congratulations. In my next travel to Orlando we stay here again, definitively...
Great stay for an affordable price. The breakfast was great and the room was comfortable. The bed sheets had a couple marker marks and they didn’t give us enough toilet paper but besides that we had no problems
Tuvimos dificultades con el televisor y no lo arreglaron durante nuestra estancia, tuvieron fallas de logística y no lo resolvieron antes de nuestra llegada porque eso ya lo sabían
Jorge R
Stayed 2 nights in Jan 2024
4/10 Poor
Jenna
16 Jan 2024
Liked: Staff & service
First off what they don’t tell you is that they make you pay an additional $100 deposit for if you break anything and etc. Which is refundable to you. Thankfully for my case I got that waved by the manager after going back and forth about the pricing and what I expected to pay booking through here and that paying the $100 was not advertised. Also I had spoken to two people about being put on the second floor and they said it wouldn’t be a problem. As I got there they switched up and said they only had the first floor available. I was not happy about that so I let up and dealt with it the first night. As we got to the room the tv was not working nor the lamp set on the side of the bed. So next morning I asked to be put in another room and thankfully I was able to get a room on the second floor like I originally wanted. First night in the new room was fine until the second night. The family behind or below our room was being VERY loud and laughing and banging noises at around midnight waking me and my husband up and calling the desk. Also Housekeeping did not once come to both of our rooms that we had for any extra towels or new sheets. Breakfast was mid and too busy to sit down and enjoy. Although the hotel was very convenient for what my husband and I had planned for we do not think we would ever come back here. The staff was great and helped me with my needs but it was not a good fit for us. Do what you will with the info I have provided but in the future we will not be back