Dear Matthew, We are truly sorry to hear about your disappointing experience during your recent stay. Your comfort and safety are our top priorities, and it is disheartening to learn that we fell short of meeting your expectations. We take cleanliness seriously, and your feedback will be addressed with our housekeeping team to ensure improvements are made. Additionally, we understand the importance of feeling secure during your stay, and we will take steps to address any safety concerns. We appreciate your kind words about our staff members and are glad they made a positive impression. We value your feedback and hope you will consider giving us another chance to provide you with a better experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Kabir, Thank you for being our guest and for taking the time to review your experience. We are sorry to hear that your stay did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience you experienced. If you would like to discuss your concerns further or provide more details about your stay, please feel free to reach out to our management team. We value your feedback and hope to address your concerns and improve your experience in the future.Sincerely,Hotel Management

Dear Chris, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Andrea, Thank you for sharing your concerns with us. We apologize for the unsatisfactory experience you had during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short of meeting your expectations. Please know that we take reports of pests seriously and are actively addressing this issue with our team to ensure a more pleasant experience for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay. Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to share your experience with us. We apologize for the issues you encountered during your stay. Please know that guest comfort and satisfaction are our top priorities, and we are sorry that we fell short of your expectations. Your feedback will be shared with our maintenance team to address the issues you mentioned. We hope you will give us another opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Anelise, Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your recent stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of providing you with a satisfactory room. Your concerns will be addressed with our housekeeping team to ensure this does not happen again. We appreciate your understanding and hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Scott, We apologize for the discomfort you experienced during your stay. Your feedback regarding the smell in the hallways and the condition of the room is concerning and does not meet our standards. Please accept our sincere apologies for any inconvenience caused. We are actively addressing these issues with our housekeeping and maintenance teams to ensure improvements are made. We understand your disappointment and regret that we fell short of your expectations. We appreciate your understanding and hope you will consider giving us another chance to provide you with a better experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Zhenhua, Thank you for staying with us and informing us about the issues you encountered with the smell. We strive to provide a comfortable and pleasant environment for all our guests; your comfort is important to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into specific areas. We hope you will give us another chance to give you the hospitality you deserve.Sincerely,Hotel Management

Dear Luis, Thank you for taking the time to tell us about your visit. Our goal is always for the comfort and satisfaction of our guests. Therefore, we apologize for any concerns or frustrations you experienced with us. We hope you will give us another chance to provide a more enjoyable stay.Sincerely,Hotel Management

Dear Druscilla, Thank you for choosing us and sharing your feedback. We deeply regret the distressing experience you encountered during your stay. Your comfort and safety are of utmost importance to us, and we apologize for falling short of meeting your expectations. Please know that we take your concerns seriously, and we will address the issues you've highlighted with our maintenance and housekeeping teams. We understand your disappointment and assure you that steps are being taken to ensure a more pleasant experience for our guests in the future. We hope to provide you with a much-improved stay should you choose to give us another chance.Sincerely,Hotel Management

Dear Steve, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the cleanliness oversights and any concerns you had with the amenities we offer. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

Dear WENDY, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words about our staff and hope you will consider giving us another opportunity to serve you better in the future. Safe travels!Sincerely,Hotel Management

Dear Jason, Thank you for choosing us. We apologize for any confusion regarding the kitchen amenities. We appreciate your feedback, and it helps us improve our services. Our goal is to provide a comfortable stay, and we hope you consider staying with us again, allowing us the opportunity to better meet your expectations.Sincerely,Hotel Management

Dear Duane, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired or needed. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

Dear Yolanda, We are delighted to read about your excellent stay at Extended Stay America. We agree that our hotel is a great choice, especially if you are looking for a peaceful, relaxing atmosphere. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We look forward to having you as our guest again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Guest, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and peaceful environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Moreover, we will take necessary steps to ensure the dogs do not similarly impact our future guests. We hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Edna, Thank you for being our guest and reviewing our hotel. We apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Edna, Thank you for sharing your feedback on our accommodations. We appreciate your observations regarding the need for updates in our rooms. We constantly strive to enhance our guests' experience, and your input is invaluable in this process. Rest assured, your comments will be considered as we continue to improve our offerings. If there are specific areas you believe require attention, please provide more details so we can address them appropriately. We value your perspective and hope to have the opportunity to provide an improved stay in the future.Sincerely,Hotel Management

Dear Iris, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Imelda, We are glad your stay with us was enjoyable on many levels, and your comments regarding the cleanliness of our rooms are greatly appreciated. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your feedback. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you for staying with us, and we hope to see you soon.Sincerely,Hotel Management

Dear Thiera, Thank you for taking the time to review your stay with us. We are disappointed to hear about the cleanliness and property upkeep concerns you had during your stay, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve. Sincerely,Hotel Management

Dear Yamile, We're truly sorry to learn about the negative experiences you encountered during your stay. Your safety and comfort are our top priorities, and we deeply regret that you felt unsafe and inconvenienced by issues with cleanliness and other inconsiderate guests. Please accept our sincerest apologies for any disruptions to your stay. We take your feedback seriously and will address your concerns with our team to ensure a more pleasant experience for all our guests. We hope you will consider giving us another opportunity to provide you with a better stay in the future. Sincerely,Hotel Management

Dear Patricia, Thank you for being our guest. We are sorry we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. On the positive side, we are glad you were pleased with our clean rooms and easy checkout process. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Amy, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your feedback! We are so glad our location worked well for you. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Hotel Management

Dear Gurinder, Thank you for taking the time to review our hotel. We follow the most rigorous industry standards and make every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with our housekeeping and maintenance teams to prevent future occurrences. We appreciate you informing us as we continually strive to improve our services. We hope you will consider revisiting us so we can make it up to you and regain your trust in our hotel.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations, and we regret that this was not entirely your impression. We have shared the issues you encountered with our housekeeping team to prevent such matters from affecting future guests. Despite all the disappointments, we are happy you commended our front desk associate and recognized her efforts. She is a true asset to our hotel, and we are fortunate to have her on our team. We hope you will consider giving us another opportunity to host you again, as we are confident you will enjoy a much better experience.Sincerely,Hotel Management