Private pool

Reviews of Formosa Valley Resort by UNE Homes

4 out of 5
Formosa Valley Resort by UNE Homes
Formosa Vly Pl, Kissimmee, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 88 out of 113 reviews" "
Rating 8 - Good. 19 out of 113 reviews" "
Rating 6 - Okay. 2 out of 113 reviews" "
Rating 4 - Poor. 1 out of 113 reviews" "
Rating 2 - Terrible. 3 out of 113 reviews" "

9.4/10

Cleanliness

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So well appointed, beautiful and clean!! Great location, an easy and close drive to Disney!
Stayed 3 nights in May 2024
Response from guest services team on 15 May 2024
Marie, thank you for your kind words! We're delighted to hear that you enjoyed your stay! It's fantastic to know that our location served you well, providing easy access to Disney. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Sharon

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Downstairs bedroom bathroom had water get too cold quickly. Upstairs master bedroom had shower that had boiling hot water. No washcloths available.
Stayed 10 nights in Apr 2024
Response from guest services team on 15 May 2024
Sharon, thank you for sharing your experience with us. We apologize for any inconvenience you encountered with the water temperature. The house has one boiler that serves all the bathrooms and we will ensure it's functioning properly. Additionally, we provide a towel kit per guest, which includes bath, hand, and pool towels. We apologize if there were no washcloths available during your stay. Your feedback helps us improve, and we hope to have the opportunity to provide you with a great experience in the future.

10/10 Excellent

Brandon

Stayed 3 nights in Apr 2024
Response from guests services team on 1 May 2024
Brandon, thank you for your 5 stars review! Hope to have you staying with us.

10/10 Excellent

Kecia

Liked: Cleanliness
Loved the place
Stayed 3 nights in Mar 2024
Response from guest services team on 21 Apr 2024
Kecia, Thank you for your kind words! We're thrilled to hear that you loved your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Dallas

Liked: Cleanliness, property conditions & facilities
Very nice accomodations. We had an issue with the door code however they resolved it immediately. Very responsive.
Stayed 3 nights in Mar 2024
Response from guest services team on 21 Mar 2024
Dallas, thank you for your 5 stars review! We're glad to hear you enjoyed your accommodations overall. We apologize for the inconvenience with the door code but are pleased that we could swiftly resolve the issue for you. Your satisfaction is our priority, and we're always here to assist you promptly. We hope to host you again in the future!

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large 4 bedroom condo with lots of room and well later out!
Stayed 7 nights in Mar 2024
Response from guest services team on 9 Mar 2024
Bruce, thank you for the 5 stars review! We're delighted to hear that you enjoyed your stay in vacation home. We take pride in providing a well-laid-out space with plenty of room for our guests to relax and enjoy their time. We hope to welcome you back again soon!

6/10 Okay

Molly

Travelled with family
The house was nice overall but the carpet was really stained and some spots were sticky. I felt uncomfortable walking barefoot in the house. I think the house is more meant for groups of college kids staying in Orlando but maybe not for families with little kids. The headboard in the master bedroom upstairs was also fabric and extremely dusty so I was a little paranoid. I didn’t complain about these issues while there because I didn’t feel like they were fixable and felt like for the price and location it was a pretty average rental. I don’t think we will be returning personally.
Stayed 6 nights in Mar 2024
Response from guest services team on 8 Mar 2024
Molly, thank you for your feedback. We're sorry to hear about the issues you encountered during your stay. We strive to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short of your expectations in this instance. Had these concerns been brought to our attention during your stay, we would have been more than happy to address them promptly to ensure your comfort. We understand your perspective and will use your feedback to improve our services. We appreciate your honesty and hope to have the opportunity to host you again in the future, providing a more satisfactory experience.

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The townhouse was great; just as pictured! Maria was wonderful about checking in and responding to text. I would definitely stay here again!!
Stayed 3 nights in Feb 2024
Response from guest services team on 29 Feb 2024
Kathleen, thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. We truly appreciate your recommendation, and we would be delighted to welcome you back for another stay in the future!

10/10 Excellent

Vitor

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024
Response from guest services team on 22 Feb 2024
Vitor, thank you very much for your 10 stars review. We are glad that you enjoyed your stay and we hope to see you back!

10/10 Excellent

Nathan

Liked: Cleanliness, room comfort
Thanks for a great stay!
We had a great stay! Very clean, a reasonable number amenities. We would definitely stay here again when visiting Disney.
Stayed 3 nights in Feb 2024
Response from guest services team on 17 Feb 2024
Nathan, thank you for your review! We're delighted to hear that you had a great stay with us. It's wonderful to know that you would choose to stay with us again when visiting Disney. We look forward to welcoming you back for another enjoyable experience!

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, amenities
Our stay was very nice. It was truly a very nice, comfortable place to relax.
Stayed 4 nights in Feb 2024
Response from guest services team on 9 Feb 2024
Teresa, we're delighted to hear that you enjoyed your stay with us! Providing a comfortable and relaxing environment for our guests is always our top priority. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable stay. Thank you for choosing our place, and we hope to see you again soon!

10/10 Excellent

Hala

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We loved everything about this place! We honestly felt like we are at home, very comfortable and relaxed.
Stayed 9 nights in Jan 2024
Response from guest services team on 4 Feb 2024
Hala, thank you so much for your wonderful review! We're thrilled to hear that you loved everything about your stay and that you felt right at home. We hope to welcome you back soon for another fantastic experience!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is my third time staying at this property, and its an amazing experience every single time. The property feels like home and every room has its own ensuite which makes like so much easier! Maria is a fantastic host with great communication. Check was so easy! The area has many food options and is barely 10 minutes away from Disney World! I will stay here again, and again, and again.
Stayed 5 nights in Jan 2024
Response from guest services team on 22 Jan 2024
Aaron, Wow! We are truly honored to welcome you back for the third time to our property. Thank you for taking the time to share your incredible experience, and your loyalty means the world to us! We're committed to providing a fantastic experience for our guests, and we're overjoyed to learn that you plan to stay with us again. Thank you once again for choosing us as your preferred accommodation. We can't wait to host you on your next visit. We're here to make your time with us even more special.

10/10 Excellent

Donielle

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024
Response from guest services team on 22 Jan 2024
Donielle, thank you for your review. We are super happy that you enjoyed your stay!

8/10 Good

Aleksandr

Stayed 3 nights in Dec 2023
Response from guest services team on 22 Jan 2024
Aleksandr, thank you for your review. You are welcome to return at any time and we hope to see you back soon!

10/10 Excellent

Ayesha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is a fantastic "resort" for families. Two full bedrooms and two kids bedrooms, 5 bathrooms and everything you can imagine in your house including a pool! The only downside is that it didn't have other resort like activities besides the backyard pool and community pool. In any case, this was a great and comfortable experience.
Stayed 4 nights in Dec 2023
Response from guest services team on 22 Jan 2024
Ayesha, thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience at our property. Your feedback is invaluable, and we appreciate you sharing your experience. We understand the desire for additional resort-like activities, and we'll certainly take your suggestion into consideration as we strive to enhance our offerings. We're grateful for the opportunity to host you and provide a comfortable and enjoyable stay. If your travels bring you back to the area, we'd be honored to welcome you again!

10/10 Excellent

Jayaprakash

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good property perfect for a family!!
Stayed 6 nights in Nov 2023
Response from guest services team on 22 Jan 2024
Jayaprakash, thank you for taking the time to share your positive feedback! We're delighted to hear that you found our property to be a good fit for your family. Creating a welcoming and comfortable environment for our guests is our top priority, and we're glad to know that you enjoyed your stay. It was our pleasure to host you and your family, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

annisha

Stayed 3 nights in Nov 2023

10/10 Excellent

bing, New York

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms with private pool in backyard. Great lighting in the house, disney theme decor, great for family stays. Have everything you need, feel like your own house!
Stayed 12 nights in Oct 2023
Response from guest services team on 2 Nov 2023
Bing, thank you for your wonderful review! We're thrilled to hear that you enjoyed our property. It's always our aim to make our guests feel at home and provide everything you need for a great stay. We hope to host you again in the future and continue making your Orlando visit as enjoyable as possible.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were happy with the stay
Stayed 4 nights in Oct 2023
Response from guest services team on 2 Nov 2023
Kevin, thank you very much for the 5 stars review. We are also happy that you enjoyed your stay! Hope to see you back soon!

10/10 Excellent

Danny

Liked: Cleanliness, property conditions & facilities
Beautiful and comfortable property - very nice owner, will definitely be back! Thank you so much!
Stayed 4 nights in Oct 2023
Response from guest services team on 18 Oct 2023
Danny, thank you for your kind words and delightful review! We're thrilled to hear that you found our property beautiful and comfortable. It was a pleasure having you as our guest, and we're glad to know that you had a great experience. We look forward to welcoming you back on your next visit.

6/10 Okay

Frances

Travelled with family
Liked: Amenities
Disliked: Cleanliness
A perfect location for visiting Disney parks. The property was pretty and comfy for a family of 8. Unfortunately, we found black bugs on the bed of 3 bedrooms and a cockroach on the left bedroom upstairs.
Stayed 5 nights in Sep 2023
Response from guest services team on 6 Oct 2023
Dear Frances, thank you for taking the time to share your feedback regarding your recent stay at our property. We sincerely apologize for the inconvenience you experienced during your visit. We take matters like this very seriously as the comfort and well-being of our guests are our top priorities. We are genuinely sorry to hear about the issues you encountered with bugs in some of the bedrooms. However, we would like to inform you that we were not aware of these problems as we were not contacted during your stay. We have a dedicated team on-site, available 24/7, who are always ready to assist our guests with any concerns they may have. Had we been notified, we would have taken immediate action to address the situation and ensure a more comfortable stay for you and your family. Please accept our sincerest apologies for any inconvenience this may have caused. We truly appreciate your feedback, and rest assured, we are taking steps to investigate and resolve the issue promptly. Your comments are invaluable to us as they help us improve our services and maintain the high standards our guests expect. Once again, we apologize for the disappointment you experienced and hope that you will give us another opportunity to serve you in the future. If you decide to stay with us again, please do not hesitate to reach out to so we can ensure your stay is flawless and enjoyable.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family holiday with 4 adults and 2 children, travelling from the UK. Town house was excellent, clean, very well presented, spacious and had everything we needed to dine in when needed. Loved the themed rooms for the kids! Good location, huge Walmart and places to eat within a 5 min drive. Disney was a 20min drive which for us was ideal. Highly recommend this property, communication with the host was good although they are not on site they were easily contactable, codes provided for access were easy to use.
Stayed 14 nights in Sep 2023
Response from guest services team on 5 Oct 2023
Emma, thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you and your family had a fantastic holiday at our property. We understand how important seamless communication and easy access are for our guests, and even though we're not on-site, we always strive to be readily available to assist our guests during their stay.Thank you for recommending our property. It was our pleasure hosting your family, and we hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Alain

Travelled with group
Liked: Cleanliness, room comfort
Awesome place
The place is amazing, the location is great and super safe and extremely clean, my only recommendation is to upgrade the toilet paper and leave an extra roll of paper towels
Stayed 3 nights in Sep 2023
Response from guest services team on 5 Oct 2023
Alain, thank you for choosing to stay at our property, and for taking the time to share your feedback. We're delighted to hear that you found our place amazing and appreciated its great location and safety. We take pride in maintaining a high standard of cleanliness for our guests' comfort. Your suggestion about upgrading the toilet paper and providing an extra roll of paper towels is duly noted. We constantly strive to improve our guests' experience, and your input is invaluable in this regard.We hope you had a wonderful stay overall, and we'd be honored to welcome you back in the future. If you have any more suggestions or if there's anything specific you'd like during your next stay, please feel free to let us know.

10/10 Excellent

Sonis

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My family and I love this vacation house we spend a week the house was clean , spacious, no desk to check in all the emails received with the codes was accurate , definitely stay there again Thank u for the letting my family make memories
Stayed 7 nights in Sep 2023
Response from guest service team on 9 Sept 2023
Sonis, thank you so much for your wonderful review! We're delighted to hear that you and your family had such a fantastic stay at our vacation house. We look forward to hosting you again in the future and helping you create even more cherished memories. Your kind words mean a lot to us!

8/10 Good

Melody

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommended other than the broken ice maker and the downstairs temperature....
Stayed 3 nights in Sep 2023
Response from guest services team on 13 Sept 2023
Melody, Thank you for your feedback and recommendation! We greatly appreciate your input, and we're sorry to hear about the issues with the broken ice maker and the temperature downstairs. Your comments help us identify areas for improvement, and we will certainly address these concerns to ensure a better experience for future guests. We're pleased to have had the opportunity to host you, and we hope you'll consider staying with us again.

8/10 Good

Gisselle

Liked: Cleanliness, amenities, property conditions & facilities
👍
Stayed 4 nights in Aug 2023
Response from guest services team on 5 Sept 2023
Gisselle, thank you for your review! You are welcome to return at anytime!

10/10 Excellent

Nestor A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great will highly recommend
Stayed 3 nights in Aug 2023
Response from guest services team on 31 Aug 2023
Nestor, thank you for the 5 star review and for the recommendation. It means a lot to us. Hope to see you back soon!

10/10 Excellent

Patience

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent!!
Stayed 3 nights in Aug 2023
Response from guest services team on 5 Sept 2023
Patience, thank you for the 5 stars review. We are happy that you enjoyed your stay!

10/10 Excellent

Ahmed, Riyadh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clouse to attraction, new property and easy access. Excellent communication and prompt feedback provided by Maria to all of our enquiry., access to the unite and departee. Appreciated
Stayed 23 nights in Jul 2023
Response from guest services team on 17 Aug 2023
Ahmed, thank you very much for the 5 stars review. It was a pleasure to host you and your family and we hope to see you back soon!

10/10 Excellent

maryjemmyfelix

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property.
Stayed 4 nights in Aug 2023
Response from guest services team on 31 Aug 2023
Mary, thank you for the 5 stars review. We are happy that you liked the home. You are welcome to return at any time!

10/10 Excellent

Shareeda, Elkton

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean and had all we needed for the most part. The pool seemed a bit dirty but nothing we couldn’t clean. I would recommend a portable high chair (we brought our own) but would be nice with the portable crib that is there. Low water pressure in master bathroom and front burner was not operational but all in all, really great place and the home itself was very clean and roomy. Our flight was delayed and Maria was excellent in having a late 4pm check out. Communication was great. I would definitely stay here again.
Stayed 5 nights in Aug 2023
Response from guest services team on 7 Aug 2023
Shareeda, thank you for the 5 stars review and taking the time to share your feedback! We're glad to hear that you found the property clean and well-equipped for the most part. Your suggestions about the portable high chair and crib are noted for future improvements.It's wonderful to know that had a great stay, and we would be thrilled to welcome you back again. Your satisfaction is our priority!

10/10 Excellent

OKOLI

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I had a welcoming experience. No single complaint. The children felt at home and we didn't miss our home as everything was present.
Stayed 4 nights in Jul 2023
Response from guest services team on 30 Jul 2023
Thank you so much for the kind review! We're so happy to hear that you and your children had a pleasant experience at our destination. We strive to make our guests feel at home and we are delighted that we were successful in doing that for your family. Thank you for your support and we look forward to seeing you again soon!

10/10 Excellent

Orangzab

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s was nice and fun!
Stayed 4 nights in Jul 2023
Response from guest services team on 16 Jul 2023
Orangzab, thank you for the 5 stars review. Hope to see you back soon!

8/10 Good

george

Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and clean
Stayed 7 nights in Jul 2023
Response from guest services team on 16 Jul 2023
George, thank you for your review! We are glad to hear that you enjoyed our services and we appreciate your feedback. You are welcome to return at any time!

10/10 Excellent

Kenny

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable for a family of 14. The rooms were beautiful and spacious. My son did point out a good amount of bugs in one of the ceiling light fixtures. The tv remotes also took some time to sort out. They were programmed to different tvs through out the house. It also got pretty warm in the hottest part of the day. Granted, we had a full house in the middle of July… in Florida. A couple well placed ceiling fans would of been welcomed. All in all, my party and I were over the moon about staying in one place big enough for all of us and so close to all the entertainment. I will recommend this to anyone wanting to stay in the area and can’t wait to plan our next trip.
Stayed 3 nights in Jul 2023
Response from guest services team on 15 Jul 2023
Kenny, thank you for your 5 stars review! We apologize for the inconvenience with the television remotes and we will see how we can improve on the setup. We are glad that your group enjoyed staying with us and we look forward to hosting you again for your next stay.

8/10 Good

Demetrice

Stayed 3 nights in Jul 2023
Response from guest services team on 8 Jul 2023
Demetrice, hope you enjoyed your stay and thank you for the review!

10/10 Excellent

Jinan

Liked: Cleanliness, amenities, property conditions & facilities
The best
Stayed 6 nights in Jun 2023
Response from guest services team on 5 Jul 2023
Jinan, we are happy that you enjoyed your stay. Thank you for the 5 stars review!

10/10 Excellent

Jing

Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from guest services team on 24 Jun 2023
Jing, thank you very much for the 10 stars review. We are super happy that you enjoyed your stay!

2/10 Terrible

Marlen

Travelled with family
Disliked: Cleanliness, room comfort
Locked Out in The Middle of the Night!
Imagine arriving at the property after a full day at a Disney Park, putting in the gate code and pulling up to your unit, only to have your unit door code not work! There was no front desk, no emergency number and no one to help. We had to chat with the booking site and after several hours (yes, HOURS) were sent to a new hotel that the booking site found for us. Outrageous! There were 8 of us and we had no place to sleep or shower, or even use the restroom for almost 4 hours! The best part...I have yet to receive a reply from Maria, who I emailed more than a week ago, as this was happening.
Stayed 5 nights in Jun 2023
Response from Douglas Oliveira - general manager on 25 Jun 2023
Marlen, I am so sorry to hear about your experience. Our highest priority is to ensure that our guests have the best stay possible, and this clearly was not the case. I deeply regret this experience and want to make sure it doesn't happen again. I am in the process of investigating with my team what happened, because we never got any message from you, we were only aware of the situation when we were informed by Hotels.com that you were relocated. We called them and tried to understand what happened and reverse the situation and they informed it was not possible anymore. I hope you give us a chance to accommodate you in the future and that we can regain your trust and have you stay with us again.

10/10 Excellent

WynterDawn

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from guest services team on 21 Jun 2023
Thank you for the 5 stars review!

10/10 Excellent

Shaura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved my stay will be returned
Stayed 3 nights in Jun 2023
Response from guest services team on 13 Jun 2023
Shaura, we are happy that you enjoyed your stay! You are welcome to return at any time!

10/10 Excellent

Barbara M

Liked: Cleanliness, amenities, property conditions & facilities
Simply a great stay, the insect thing doesn't exist or the air problem that some mentioned. the place is sparkling clean super accessible to all places. the super comfortable bed. I would definitely select this house again.
Stayed 3 nights in May 2023
Response from guest services team on 2 Jun 2023
Barbara, thank you very much for the great review. We are happy that you liked the home and enjoyed your stay. You are welcome to return at any time!

10/10 Excellent

Melissia

Liked: Cleanliness, room comfort
Superb Stay
We loved the place. We stayed here for my daughter's graduation. We were all pleased. Everything was clean and like new. There was plenty of room for everyone to stretch out as they pleased. We also really loved having a restroom in every room. We will definitely stay here again.
Stayed 3 nights in May 2023
Response from guest services team on 30 May 2023
Melissia, thank you very much for the great review. We're so glad that you enjoyed your stay for your daughter's graduation. Our mission is to make sure our guests are comfortable and have everything they need to have an enjoyable stay. We're glad that you liked all the amenities that the rooms provided. We look forward to accommodating you and your family again soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness
Clean and accommodating
Stayed 3 nights in May 2023
Response from guest services team on 29 May 2023
Thomas, thank you very much for the 10 stars review. It was a pleasure hosting you and your family and we hope to see you back soon!

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The town house was clean, nicely decorated, had everything we needed for the week. They emailed everything we needed the day before. We will definitely be staying again. Close to everything.
Stayed 7 nights in May 2023
Response from guest services team on 16 May 2023
Tara, we are happy that you liked the home and enjoyed your stay. Thank you for the 5 stars review!

2/10 Terrible

Andrea

Disliked: Cleanliness
Stay Somewhere Else
This place seemed ok; it was spacious and centrally located. However after being there for 24 hours, we realized it NOT a 4 star establishment and it is NOT maintained well. Upon arrival, our door entry code didn’t work so we were locked out if the unit for about 20 minutes. Finally got that resolved and over the course of our stay discovered bugs in bathroom and bedroom, broken fixtures, appliances that are non-functional or partially functioning. Not worth the money, nor the time! I am surprised it is an option on hotels.com. We will not stay here again. We actually left and paid for another hotel so we could finally enjoy our vacation.
Stayed 5 nights in Apr 2023
Response from guest services team on 3 May 2023
Andrea, we don't understand the reason why you made this false review. Yes, you had an issue with door code that was solved in 10 minutes (at 1am in the morning, when you arrived). You sent us a message reporting problems 4 days after your checkin (1 day before your checkout day). The message was not clear so we came immediately to the property to check and fix any issue. Unfortunately you were not there anymore. But we made an inspection to the home and didn't find any bugs or issues with fixtures or appliances. In fact, we inspect the property before every checkin and we have are report with pictures and videos showing the home was in perfect condition for your arrival. We are sorry to hear that you were not satisfied with your stay and would love to understand the real reason why. We strive to provide all our guests with the best possible experience, and we apologize that we did not meet your expectations. We would have been more than happy to address any of the issues you encountered if they had been reported to us while you were staying so we could have had the opportunity to rectify them.

10/10 Excellent

Glennson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Safe and very comfortable stay
Stayed 4 nights in Apr 2023
Response from Guest Services team on 1 May 2023
Glennson, thank you for the 5 stars review. We are happy that you enjoyed your stay!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was great overall. We only had 2 issues. The first was the AC system. Despite frequently adjusting temp, it would reset itself back to the 80s. Each morning, I would wake up sweating and would have to go upstairs to the console to readjust the temp. Second issue was trash collection. Each home was given a small kitchen trash can to place trash out front for collection. Well my next door neighbors were a group of cheerleaders and each morning, my front walkway was covered with trash bags and water bottles. Trash collection did not occur until late morning/afternoon. It would be nice if there was another area to place daily trash. These were annoyances but I will rent from this place again if ever in Florida. The house was new and spacious. The price was cheaper than a hotel.
Stayed 6 nights in Apr 2023
Response from guest services team on 26 Apr 2023
Nicole, thank you for your excellent review! We apologize that your stay was not perfect and that you had a few issues. For the AC system, we would have been happy to help you if you had contacted us. For the trash collection, we are sorry that your neighbors created a mess for you. We strive to provide a clean and neat property for our guests and we will make sure to address this issue with HOA! Thanks again for your 5 stars review and we look forward to welcoming you back to our property soon.

8/10 Good

Sau Yin

Stayed 4 nights in Apr 2023