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Reviews of Hilton Garden Inn Orlando Downtown

3 out of 5
Hilton Garden Inn Orlando Downtown
401 North Magnolia Avenue, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 379 reviews" "
Rating 8 - Good. 72 out of 379 reviews" "
Rating 6 - Okay. 34 out of 379 reviews" "
Rating 4 - Poor. 14 out of 379 reviews" "
Rating 2 - Terrible. 24 out of 379 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
If there is a check in time of 3pm make sure the room is ready, no need to overcharge for beers or toast
Stayed 3 nights in May 2024
Response from Xavier G on 15 May 2024
We're very sorry to hear you were unhappy. I will pass along this feedback with my team. Please let me know if there is anything else I can assist you with.

6/10 Okay

Mónica

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Xavier G on 15 May 2024
We're very sorry to hear you were unhappy. I will pass along this feedback with my team. Please let me know if there is anything else I can assist you with.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet parking situation wasn’t ideal when arriving. I almost got hit three times because cars were left to block new cars coming in. They should have been moved forward. (I got in at 5ish. Well past high check in times). Otherwise everything else about the trip was great. And my big German Shepard enjoyed greeting everyone. Will definitely come again when attending a Magic game
Stayed 1 night in May 2024
Response from Xavier G on 6 May 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

10/10 Excellent

Unique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how friendly the staff was. The hotel was very clean and when we needed extra towels they brought them within 10 minutes IF THAT. They checked on me all through my stay making sure everything was ok. 10/10 recommend this hotel!
Stayed 5 nights in Apr 2024
Response from Xavier G on 1 May 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

6/10 Okay

Scott Owein

Stayed 3 nights in Apr 2024
Response from Xavier G on 18 May 2024
We're very sorry to hear you were unhappy. I will pass along this feedback with my team. Please let me know if there is anything else I can assist you with.

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
if you are staying downtown orlando this is an ideal place to stay. it it close to everything!
Stayed 2 nights in Apr 2024
Response from Xavier G on 1 May 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter than downtown Broadway area
Stayed 3 nights in Mar 2024
Response from Xavier G on 1 May 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

8/10 Good

Bridget

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xavier G on 20 Apr 2024
Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. Your feedback is important as it is always our goal to provide experiences that make our guests smile. What could we have done better to make your stay a 10/10?

10/10 Excellent

Gustavo

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Xavier G on 20 Apr 2024
Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. Your feedback is important as it is always our goal to provide experiences that make our guests smile. What co

10/10 Excellent

Sebastiaan

Stayed 3 nights in Apr 2024
Response from Xavier G on 6 May 2024
We are pleased to hear that, thank you for your feedback. At the end of your stay, we look forward to your review. We hope you have a wonderful day!

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personable service is why I keep coming back. And I love the gym!
Stayed 1 night in Apr 2024
Response from Xavier G on 17 Apr 2024
Hello and good morning Mr. Jean Belizaire, Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with the electrical services in the room. Your feedback is important as it is always our goal to provide experiences that make our guests smile.

10/10 Excellent

Jo Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Xavier G on 17 Apr 2024
Hello and good morning Mr. Jean Belizaire, Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with the electrical services in the room. Your feedback is important as it is always our goal to provide experiences that make our guests smile.

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice, but I did reserve the room with free breakfast that was not allowed when I got there. There was some long dark hair on the shower, that I’m sure it was not mine. But I still think it was a good place and experience.
Stayed 3 nights in Apr 2024
Response from Xavier G on 17 Apr 2024
Hello and good morning Mr. Jean Belizaire, Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with the electrical services in the room. Your feedback is important as it is always our goal to provide experiences that make our guests smile. What could we have done better to make your stay a 10/10?

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly receptionist and great service.
Stayed 2 nights in Apr 2024
Response from Xavier G on 8 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking only, very expensive by the time you factor in decent tips. Limited options.
Stayed 1 night in Apr 2024
Response from Xavier G on 8 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for downtown Orlando, great gym on site with dumbbells and lots of equipment for anyone looking to get a lift in on the go. Rooftop pool was great, we were able to walk just about anywhere for food, basketball games, and the room was perfect with amenities.
Stayed 2 nights in Mar 2024
Response from Xavier G on 8 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Luz Del Carmen

Stayed 5 nights in Mar 2024
Response from Xavier G on 8 Apr 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Xavier G on 28 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

4/10 Poor

Sydney M

Stayed 2 nights in Mar 2024
Response from Xavier G on 17 Apr 2024
Hello and good morning Mr. Jean Belizaire, Thank you for taking the time to share your experience about your recent stay at the Hilton garden Inn. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with the electrical services in the room. Your feedback is important as it is always our goal to provide experiences that make our guests smile. What could we have done better to make your stay a 10/10?

10/10 Excellent

Micha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! The staff was super friendly and the facilities were very well-kept. Highly recommend.
Stayed 5 nights in Mar 2024
Response from Xavier G on 24 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I went to a concert at Kia Center, quick walk to and from venue.. just please be aware of a lot of homeless people on walk. We were in a group so all was well.
Stayed 1 night in Mar 2024
Response from Xavier G on 21 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

ann h

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful. shout out to bartender on Thursday night. Very kind.
Stayed 2 nights in Mar 2024
Response from Xavier G on 21 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Blake

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff sucks, except the bartender.
Stayed 1 night in Mar 2024
Response from Xavier G on 13 Mar 2024
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 Good

Echika U

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, centrally located property.
Stayed 2 nights in Feb 2024
Response from Xavier G on 8 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good location
Stayed 1 night in Mar 2024
Response from Xavier G on 8 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

juan

Stayed 1 night in Mar 2024
Response from Xavier G on 24 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

O.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooftop
Stayed 1 night in Mar 2024
Response from Xavier G on 8 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Tianna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service from all employees at the hotel. Hotel was clean and updated!
Stayed 2 nights in Feb 2024
Response from Andy on 25 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 25 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Cinder

Stayed 1 night in Feb 2024
Response from Xavier G on 21 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

HUGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location staff friendly good valet
Stayed 1 night in Jan 2024
Response from Xavier G on 15 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 1 night in Feb 2024
Response from Xavier G on 15 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Kia Center.
Stayed 1 night in Jan 2024
Response from Xavier G on 3 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome new nice
Response from Xavier G on 3 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Jan 2024
Response from Xavier G on 2 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No onsite parking other than valet that I saw.
Stayed 1 night in Jan 2024
Response from Xavier G on 2 Feb 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton is always so gracious & helpful. I love the easy access to everything I want to do in Downtown Orlando.
Stayed 1 night in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to many hotels, but this one was excellent on my judgment.
Stayed 2 nights in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Wilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

aigo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Kristy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

Tou

Stayed 3 nights in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Austin

Stayed 1 night in Nov 2023
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon! What could we have done to make your stay a 10/10?

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 1 night in Dec 2023
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Roy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Xavier G on 30 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests, and we sincerely appreciate your feedback. I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose our hotel as your second home and can’t wait to welcome you home again soon!