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Reviews of Holiday Inn Express & Suites Orlando - Lake Buena Vista, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 893 out of 1424 reviews" "
Rating 8 - Good. 290 out of 1424 reviews" "
Rating 6 - Okay. 111 out of 1424 reviews" "
Rating 4 - Poor. 62 out of 1424 reviews" "
Rating 2 - Terrible. 68 out of 1424 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Odhay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families. The breakfast is a good addition
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

8/10 Good

Annie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience at this hotel
Stayed 2 nights in Apr 2024
Response from Management on 30 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

10/10 Excellent

Allegra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely would consider staying here again. 15 mins to Disney and 5 mins to outlet mall.
Stayed 2 nights in Apr 2024
Response from Management on 30 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you once again in the near future.

8/10 Good

Yadvendra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had very pleasant stay here. Hotel staffs are very nice and helpful.
Stayed 3 nights in Apr 2024
Response from David on 28 Apr 2024
Dear Yadvendra, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from David on 26 Apr 2024
Dear Mark, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

6/10 Okay

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from David on 26 Apr 2024
Dear Natalie, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 26 Apr 2024
Dear Rebecca, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David Ortiz Assistant General Manager

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David on 23 Apr 2024
Dear Janice, Thank you for taking a moment to share your experience at Holiday Inn Express Orlando Lake Buena Vista. We are proud to deliver great value to our guests. It was a pleasure having you here, and we hope you will visit us again soon! Sincerely, David OrtizAssistant General Manager

10/10 Excellent

Marialie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night. The room was impeccable! Spacious and clean, the hotel was nice and quiet away from the hustle and bustle…. I will definitely be staying again
Stayed 1 night in Apr 2024
Response from David on 21 Apr 2024
Dear Marilee,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 Excellent

Parth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent everything except limited options in breakfast
Stayed 2 nights in Apr 2024
Response from David Ortiz on 19 Apr 2024
Dear Parth,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

10/10 Excellent

Susan

Liked: Amenities, property conditions & facilities
Excellent hotel. Every one was very nice. The breakfast was a full hot eggs and sausage and all the sides breakfast. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from David on 18 Apr 2024
Dear Susan,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

4/10 Poor

Dan

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice quiet property. The floor of the room had crumbs on it. Wasn't pleasant walking around in my bare feet. The shower had no shampoo. the bottle was empty. Now today I checked my credit card statement and I am overcharged $50. I'm done with Holiday Inn Expresses.
Stayed 1 night in Apr 2024
Response from David on 18 Apr 2024
Dear Dan,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from David on 18 Apr 2024
Dear Michael,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Gleyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this property and I loved it. The staff was very friendly and attentive. We had a great stay!
Stayed 1 night in Apr 2024
Response from David on 18 Apr 2024
Dear Gleyna,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

2/10 Terrible

Ayad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is horrible, give me the wrong room , when i asked for replacement they give a hard time . Never again
Stayed 3 nights in Dec 2023
Response from David on 21 Apr 2024
Dear Ayad,Thank you for taking time to share your experience. We will share all your comments with our entire leadership team.Safe travels,David

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
So unaccomidating
Stayed 1 night in Apr 2024
Response from David on 18 Apr 2024
Dear Brian,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property pretty new, clean, beds comfortable and staff very professional
Stayed 1 night in Apr 2024
Response from David on 18 Apr 2024
Dear Maria,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David on 18 Apr 2024
Dear Jonathon,Thank you for taking time to share your experience with us. We will share all your comments with our leadership team. Safe travels,David Ortiz

8/10 Good

Colleen Marie, Farmingdale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived to check-in an hour early. They wouldn’t let us go to the room unless we paid a $25 early check-in fee. Was very disappointed. Would not stay here again.
Stayed 3 nights in Mar 2024
Response from Management on 10 Apr 2024
We apologize for the early check in fee. I hope it was communicated to you correctly, that our check in time is 4PM. If we have rooms available we have no problem checking you in early, however there is an early check in fee. This is for all guests and it is merely an option. For guests who wish to not pay the early check in fee we do provide the option of holding your luggage so that the guests can go about their day. Once again, we apologize that this option was a dissatisfier to your stay.

10/10 Excellent

Dimpal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, staff and location
Stayed 5 nights in Mar 2024
Response from Management on 9 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 Excellent

Tiffany

Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good place to stay for the price point. They charge $28 per night for parking I thought was a little much .
Stayed 3 nights in Apr 2024
Response from Management on 9 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future. We will share the parking fee concern with our teams.

10/10 Excellent

Polly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff, especially the man who checked us in was super friendly and helpful! Very pleasant experience!
Stayed 1 night in Apr 2024
Response from Management on 5 Apr 2024
We are excited to see that you enjoyed your stay with us!

8/10 Good

Carine

Stayed 4 nights in Mar 2024
Response from Management on 5 Apr 2024
We are excited to see that you enjoyed your stay with us!

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is like new, clean and quiet. The staff is friendly.
Stayed 2 nights in Mar 2024
Response from Management on 1 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to your return during your next visit.

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
The room was really clean and organized.
Response from Management on 1 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to your return during your next visit.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio al cliente y profesionalismo por parte de todo el personal, desde Anahi en el check in hasta las muchachas del desayuno y la limpieza. Todo muy limpio y acogedor. Muy satisfecha con nuestra estancia. Gracias!
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Juan,Thank you! It was a pleasure to welcome you to Holiday Inn Express & Suites Orlando - Lake Buena Vista, and we are delighted you had such a wonderful, five-star experience. Anahi and the rest of our team will be honored to read all of your kind comments. We look forward to welcoming you back for another memorable stay.Sincerely,James Valle

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Marlon,Thank you for sharing your short but sweet, five-star review. We are delighted you had such a wonderful stay and look forward to welcoming you back to Holiday Inn Express & Suites Orlando - Lake Buena Vista on future trips to Orlando.Sincerely,James Valle

10/10 Excellent

Darlid

Liked: Cleanliness, staff & service, property conditions & facilities
More parking spaces please
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Darlid,Thank you for staying at Holiday Inn Express & Suites Orlando - Lake Buena Vista. We understand the importance of convenient parking and will consider your suggestion for more spaces. We look forward to welcoming you back and ensuring an even more enjoyable stay next time.Sincerely,James Valle

10/10 Excellent

Yicel, West Palm Beach

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simple but elegant and the breakfast was great! Lots of variety of food.
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 Excellent

cesarin

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

4/10 Poor

rubiao

Disliked: Property conditions & facilities
be careful their fine print about parking. you will be charged a lot for parking
Stayed 1 night in Mar 2024
Response from Management on 25 Mar 2024
Be advised that our parking fee is listed on our website as well as Expedia's website in order for our guests to be informed prior to booking their reservations.

8/10 Good

Renata

Stayed 1 night in Mar 2024
Response from Management on 9 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you in the near future.

10/10 Excellent

SATYA SUBRAMANYA SAI SURESH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 19 Mar 2024
We are excited to see that you enjoyed your stay with us! We look forward to seeing you again during your next visit.

10/10 Excellent

ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 9 nights in Feb 2024
Response from Management on 18 Mar 2024
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you in the near future.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
We are excited to see that you enjoyed your recent stay with us! We look forward to seeing you in the near future.

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside is they charge $28 to park on their property.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Stanley,We appreciate your feedback and are glad you enjoyed your stay at Holiday Inn Express & Suites Orlando - Lake Buena Vista. We understand concerns about parking and strive to ensure our guests receive value in all aspects of their stay. We hope this won't deter you from visiting us again, as we look forward to welcoming you back and offering another great experience.Sincerely,James Valle

6/10 Okay

Shantell

Travelled with family
Liked: Cleanliness
Elevator is a bit scary. I feared getting stuck several times. Toliet was clogged though someone came right away, they had to return after next use. Breakfast was ok. Beds were amazing.
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Shantell,We're grateful for your detailed feedback, and it's great to hear you enjoyed our comfortable beds. However, it's concerning to hear about your experience with the elevator, and we apologize for any discomfort it caused. Rest assured, we'll address this promptly to ensure a pleasant experience for all our guests. We're also glad our team promptly resolved the issue with the toilet, and we appreciate your patience. It was a pleasure to have you stay with us, and we hope to have the opportunity to welcome you back soon for an improved stay.Sincerely,James Valle

8/10 Good

Shantell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice walk in shower. Safe area. Lovely patio and outdoor games. Ducks in pool and poop around it was very undesirable.pool was not heated.
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Shantell,We always appreciate hearing from our guests. It's great to know that our fun outdoor space, safe location, and walk-in shower added to your experience. However, we apologize for any concerns about the pool, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Sincerely,James Valle

10/10 Excellent

Gary

Travelled with partner
Excellent complimentary breakfast options; friendly, helpful, and knowledgeable staff, especially Armondo
Stayed 7 nights in Mar 2024
Response from Management on 13 Mar 2024
We are excited to see that you enjoyed your stay with us! We look forward to having your stay with us again in the near future.

10/10 Excellent

HARVINDER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! Excellent staff and accommodation. Complimentary breakfast was excellent and so was the complimentary shuttle services to both Disney and Universal parks. Will come back here again!
Stayed 4 nights in Mar 2024
Response from Management on 13 Mar 2024
We are excited to see that you enjoyed your stay with us! We look forward to having your stay with us again in the near future.

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn is Holiday WIN!
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Ben,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Sincerely,James Valle

4/10 Poor

Phuong

Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We are concerned that we did not meet your expectations. Next time please let us know how we missed meeting your expectations.

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Not once did the room get cleaned. Was gone after 9 AM until bout 7 PM for 3 days. Never got cleaned, I was shocked
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Joseph,While we thank you for being our guest and sharing your feedback, we are sorry to hear there were concerns with getting the room cleaned. We pride ourselves on our spotless, comfortable accommodations and will be sure to review our high standards with our team. It's our hope we have another opportunity to welcome you back and impress you with the experience you expected and deserve.Sincerely,James Valle

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very supportive. The hotel is located close to many good dining places.
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Oscar,It brightens our day to know that you had a fantastic stay with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Hopefully, you took full advantage of our convenient location, and we appreciate you mentioning it to your fellow travelers. Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property! Sincerely,James Valle

10/10 Excellent

Nicodemo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Nicodemo,As they say, "Location is everything", so we are thrilled you enjoyed ours. Thank you for being our guest at Holiday Inn Express & Suites Orlando - Lake Buena Vista and for sharing your lovely review. We are delighted you were impressed and hope to have the pleasure of welcoming you back again someday.Sincerely,James Valle

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great from beginning to end. The front desk person was friendly and accommodating. The breakfast was simple, but good; a decent selection of all the basics--and the area was exceptionally clean and well stocked. There were a lot of people at the hotel, but the noise level was very low. I would highly recommend this hotel and would gladly stay there again when in Orlando.
Stayed 3 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Greg,It's an honor to have earned your excellent review of Holiday Inn Express & Suites Orlando - Lake Buena Vista! We're proud that our friendly front desk assistance, spotless, well-stocked breakfast area, and quiet atmosphere made your stay great. Many thanks for your warm recommendation and we look forward to your next visit.Sincerely,James Valle

10/10 Excellent

Lokesh

Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We are excited to see that you enjoyed your stay with us! We look forward to your return during your next visit.

2/10 Terrible

pamela

Stayed 1 night in Mar 2024
Response from Management on 1 Apr 2024
We are concerned that we did not meet your expectations. Next time please let us know how we missed meeting your expectations.