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Reviews of Serena Inn

2 out of 5
Serena Inn
9400 U.S. 192, Clermont, FL

Reviews

4.0
Rating 10 - Excellent. 1 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 7 out of 14 reviews" "

3.8/10

Cleanliness

4.4/10

Staff & service

3.8/10

Property conditions & facilities

Reviews

8/10 Good

Cynthia, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We just needed a safe place to sleep. We knew we wouldn't arrive until midnight and would be leaving by 7am, so we didn't need a lot of luxury. The sheets were old and thin and the shower didn't have the hottest weather but the staff was great and the neighborhood is safe. I hope to stay here again next year when I travel to that area for a race

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again!
Their were bugs, stains on the sheets and cigarette burns on the tub.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Go Here
Filthy room. Tub backed up and was not fixed after room was cleaned. Neighbors outside all night being loud. Got no sleep. Even though they refused a refund for my second and third nights, I checked out and went elsewhere. If I could rate zeros I would.

2/10 Terrible

Jan D, Cranston, RI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serena Motel, Conf #8089363370292
We were extremely dissatisfied with our experience! we arrived at Serena Inn and were immediately told that they had contacted Hotel.Com that morning to inform you that their motel was full but you did not contact us. The manager had to call you & then I spoke to Mary on the phone. I think this is unsatisfactory and I suggest that you do not include any "extended stay" motels to your list of available places to stay. While I was there, 3 other couples came in with the same greeting (2 were with Hotel.com, the other Expedia). Mary was excellent at trying to find a replacement motel for us even though it turned out to be a horrible motel (Meridian Inn & Suites) as well. If we hadn't been so desperate, we would have moved on! It was the worst motel we have EVER stayed in.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If your homeless it might be an option
I had a few friends I also recommend to use this hotel who booked through Expedia. All three of their reservations were canceled. They offered a room that had no mattress on the bed and had urine all over the box spring. All three friends ended up staying in my room. The room next door actually had a family with 3 kids living there. Full pantry, cats, lawn chairs on the porch where they smoked cigars. I must say this was a horrible experience.

10/10 Excellent

Rafael, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
Staff definatly went the extra mile, great service! Little further than I would have liked but in major strip where there is plenty to do.

4/10 Poor

Ronald, Saint Louis

Disliked: Cleanliness, property conditions & facilities, room comfort
The Serena Inn is better than it looks.
No money has been spent on maintenance for years, this old motel appears to be waiting for a developer to buy them out and put in another shopping center or housing development in this growing section of Orlando. Nevertheless, giving allowance for the forgoing statement, it was a pleasant enough one night stay. It was quiet, and the bed was good, which is two things I have found lacking many times in "nicer and newer" motels around the country.

2/10 Terrible

Luis, NyC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Roaches all over the rooms. We left about 2 am because it got so bad. The staff apologize saying that they have too many people that there long term and it has been an issue. Not a place for vacationers staying a night.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last resort
Was disappointed. Stayed last year next door at SOL also refurbished and pleasantly surprised. This stay had new carpet ,stained beds, thin sheets. no chairs-still getting deliveries,skimpy towels with every other day service, few visible bugs but it is Florida. Old TVs. Cheaply refurbished -motel 6 has better updates. Used as a short term (not snow birds) place with holiday school break kids and no place for kids to play except parking lot near cars with bikes and skateboards. Front office people nice. Would not have stayed if didn't prepay and busy time of year. Tried not stay much in room and parked away from kids "play" area. Next time- won't stay there

2/10 Terrible

Alexie, Hamilton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach motel
Roach motel people live there with music blasting TV so loud you can hear in your room every night I had to kill at least 3 roaches nasty you pay for the price and I only went there cause everything was booked for the holidays i would not recommend this hotel housekeeping never clean just went on to pick up garbage never made the bed

2/10 Terrible

Terry , Bradenton, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
The room smelled really bad. Also, they charged my card again after I left for some reason without my approval. Lastly there wasn't a toilet lid of toilet seat on the toilet so I couldn't even use the toilet. I want my money back. I had better living conditions on my deployment in Iraq

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Dale, Florida

Liked: Cleanliness
Do-able drive to Theme Parks
You know the saying that you get what you pay for? Well, that applies here. Good thing I brought my own shampoo/conditioner and body wash because the hotel did not supply those. There was a hair dryer, mini fridge and microwave in the room. The TV did not have a remote so you had to do it the old fashioned way...lol. It was an older motel, but they did their best to clean the rooms. I did not smell anything funky. The bed was hard and the pillows were kind of flat, but it was a place to sleep.

4/10 Poor

Roy Arne Sveen, 2007 Kjeller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig renhold.
Siden det kun var en voksen ble jeg alle dagene jeg hadde betalt for. Ble av 4 forskjellige lovet at rommet skulle vaskes. Ingen kom. Ikke noe for en familie med barn. For de som skal til dette området - lei en enebolig med eget basseng.