Overpriced for the experience. Staff does not speak any English expect for 1-2 people, which makes for a very rough time for foreigners. We even speak beginners Japanese and it doesn’t help here. If you are local or speak an average amount of Japanese, it might be a different story. Breakfast was overpriced at $12/person. Free coffee machine was not working 5/7 days, so you have to pay for it at the bar if you want any. Had 2 free drink tickets that we forgot to bring. Tried to use them at checkout but they said they wouldn’t use them against a previous order. Wouldn’t help much with luggage forwarding, which really was a downer. Location was good to trains. Room was nice and spacious. Cleaners were great! Would go elsewhere next time due to staff and complications.