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Reviews of Dedeman Oskemen Tavros

5 out of 5
Dedeman Oskemen Tavros
Permitina Sokak, No:11/1, Oskemen

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean hotel.
Stayed 6 nights in Mar 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
The city with never cleaned walkways
Stayed 6 nights in Mar 2024

10/10 Excellent

Nurbol

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dedeman Delight
My 2nd stay here was very nice. The room was great. Room service was prompt and the food very delicious. My main complaint: You have to manually reconnect with the wifi each time you return to the hotel. Location is great for walking around the city. Breakfast buffet is excellent also.
Stayed 3 nights in Oct 2023
Response from Aidyn Nursapanov on 1 Nov 2023
Dear Mark, Thank you for your feedback and for your kind words addressed to our employees. We always try to ensure that our guests have only positive emotions after their stay at the hotel. Therefore, we are always pleased to receive such comments. Thank you again for your time and we look forward to having you as a guest again. Best regards, Dedeman Oskemen Tavros!

2/10 Terrible

Sandeep

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Major Failure or Saving Cost?
Hot water doesn’t work in the morning and internet stopped at midnight
Stayed 1 night in Sep 2023
Response from Aidyn Nursapanov on 2 Oct 2023
Dear Guest! Thank you for your good rating of the Dedeman Oskemen Tavros Hotel! We are very pleased that you gave such a high rating, this is motivation for us to continue working and to make our guests happy. All your wishes and comments will be transferred to the heads of the relevant departments and will be processed. Minibars in the rooms are currently being filled at the request of our guests. We look forward to welcoming you again as a guest of Dedeman Oskemen Tavros! Best regards, Dedeman Oskemen Tavros

8/10 Good

Soonjin

Stayed 1 night in Apr 2023
Response from Aidyn Nursapanov on 4 May 2023
Dear Sang Ku, Thank you for your great rating and review of your stay with us. We are pleased to know that you found your stay to your liking. Such feedback is always a great compliment and praise for our team. We will continue to make every effort to make your every stay as comfortable and enjoyable as possible. Regards, Kamilya Zhanylkhanova Guest Relation Manager Dedeman Oskemen Tavros

10/10 Excellent

Sang Ku

Stayed 1 night in Apr 2023
Response from Aidyn Nursapanov on 4 May 2023
Dear Sang Ku, Thank you for your great rating and review of your stay with us. We are pleased to know that you found your stay to your liking. Such feedback is always a great compliment and praise for our team. We will continue to make every effort to make your every stay as comfortable and enjoyable as possible. Regards, Kamilya Zhanylkhanova Guest Relation Manager Dedeman Oskemen Tavros

10/10 Excellent

Shujie

Stayed 2 nights in Mar 2023
Response from Aidyn Nursapanov on 29 Mar 2023
Thank You for Your rating

8/10 Good

Hernan, Aventura

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Rooms facing the back of the building the view is quite depressing, I guess for 1 night or 2 would be ok but for an extended stay better to ask for a river view room
Stayed 3 nights in Jul 2022
Response from Dedemna Oskemen Tavros on 27 Jul 2022
Dear Hernan, We sincerely thank you for choosing the hotel for your stay! We are very happy that you enjoyed your stay with us and thank you for rating us! All your comments and suggestions will be passed on to the heads of the relevant departments. I will gladly share your feedback with the entire team. We will be very happy to see you again in the near future

8/10 Good

Malik, Atyrau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems to be the best hotel in the town, in my opinion four stars one with some ups and downs. Overall good hotel, not a luxury one but good with central location - all main city centre sites are within walking distance. A large shopping mall nearby. A bit weird architecture of the building so windows in most of rooms are located closer to corners. Standard rooms have relatively small windows, still comfortable. One class higher ones are corner rooms with larger windows - they are a bit cooler but we stayed during -20C days and there was no serious issue with heating in there. River view rooms are obviously better and a bit more expensive. Housekeeping is good for this type of hotels. There is a mid sized gym with some good equipment, saunas and hammam in good conditions, again not luxurious but still good. Good breakfasts are served at the ground floor restaurant with nice Irtysh river view. Hotel personnel could be praised for following sanitary rules during the pandemic - they are all wearing masks and keep cleaning all main areas. Oskemen or Ust-Kamenogorsk is a mid sized city in the country, rather underrated in terms of tourism, beautiful nature sites around and interesting history of the town. The hotel could be a good base for exploring the area.
Stayed 3 nights in Nov 2021
Response from Aidyn Nursapanov on 21 Dec 2021
Dear Malik, Thank you for choosing "Dedeman Oskemen Tavros" for your stay! We are very glad to hear that our service met your expectations and you had a pleasant stay with us. Many thanks for your warm compliments concerning the work of the staff. We will be glad to welcome you again

8/10 Good

Malik, Atyrau

Stayed 3 nights in Nov 2021

10/10 Excellent

MUKHAMMADSOBIROV

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Front Office Manager on 15 Feb 2021
Дорогой Гость, Благодарим Вас за выбор отеля Dedeman Oskemen Tavros. Мы крайне признательны Вам за слова о Вашем проживании в отеле Dedeman Oskemen Tavros. Если у Вас есть какие-либо пожелания, пожалуйста, сообщите нам напрямую или по электронной почте. Поверьте, что каждая Ваша рекомендация, каждое Ваше пожелание очень ценно для нас и не останется без внимания. Будем рады новой встрече с Вами и желаем Вам всего самого наилучшего!

6/10 Okay

Verified traveller

Stayed 6 nights in Aug 2019

6/10 Okay

Unicorn, Colorado

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in town, but not up to expectations
My husband and I booked this hotel for the day of my friend's wedding. We've planned to arrive at noon in order to be able to get ready for 2pm wedding ceremony. I called the hotel in order to confirm if early check-in is OK - the hotel desk transferred me to some other booking department where they told me it is OK to check in early as long as we pay 50% of daily room charge. WHAT!? We've traveled throughout the world and this is the first time the hotel asks for 50% charge for checking in 2 hrs earlier! Usually if the room is ready then they just let you in, if not then politely explain. We were upset with this experience since the hotel is pretty expensive for the area.

6/10 Okay

Jérôme, Saint-Hubert

Liked: Cleanliness, room comfort
Great little hotel
I user this hotel for a short stay in Astana. Very good massage received.

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Dedemna Oskemen Tavros on 11 Nov 2021
Уважаемый Dennis, Благодарим Вас за то, что выбрали отель "Dedeman Oskemen Tavros " и нашли время оставить отзыв о вашем пребывании с нами! Высочайшая оценка и столь теплые слова, искренние комплименты, которыми Вы нас наградили, наполнили нас энергией для новых свершений в заботе о наших любимых гостях. Нам очень тепло и радостно от того, что Вам у нас понравилось. Мы надеемся, что Вы вскоре приедете к нам снова!

10/10 Excellent

Kirill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Деловая поездка в Усть-Каменогорск
Как обычно, лучший отель Усть-Каменогорска, хоть и среднего уровня по Казахстану при его стоимости проживания. Тем не менее, персонал работает безупречно. Отдельная благодарность ребятам с ресепшен, которые разрешили поздний выезд без оплаты. Это очень выручило.
Stayed 2 nights in Oct 2021
Response from Aidyn Nursapanov on 4 Nov 2021
Уважаемый Кирил, Искренне благодарим Вас за то, что для пребывания Вы выбрали отель "Dedeman Oskemen Tavros "! Мы очень рады, что Вам у нас понравилось и благодарим за такую высокую оценку нашей деятельности! Я с удовольствием поделюсь Вашим отзывом со всей командой. Будем очень рады видеть Вас снова в ближайшем будущем.

10/10 Excellent

Sergey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отель на берегу реки
Хорошие, чистые номера. Прекрасный завтрак и отличная сауна в spa центре.
Stayed 2 nights in Oct 2021
Response from Dedemna Oskemen Tavros on 1 Nov 2021
Дорогой Гость, Благодарим Вас за выбор отеля Dedeman Oskemen Tavros. Мы крайне признательны Вам за слова о Вашем проживании в отеле Dedeman Oskemen Tavros. Если у Вас есть какие-либо пожелания, пожалуйста, сообщите нам напрямую или по электронной почте. Поверьте, что каждая Ваша рекомендация, каждое Ваше пожелание очень ценно для нас и не останется без внимания. Будем рады новой встрече с Вами и желаем Вам всего самого наилучшего!

6/10 Okay

Alexander

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Отель с шикарным расположением и видами, НО, снаружи и ремонт в номерах ушатанный, за неделю проживания уборка только один раз!!! При этому мы брали семейный номер, с приличной стоимостью.
Stayed 6 nights in Aug 2021
Response from Front Office Manager on 2 Sept 2021
Дорогой Гость, Благодарим Вас за выбор отеля Dedeman Oskemen Tavros. Мы крайне признательны Вам за слова о Вашем проживании в отеле Dedeman Oskemen Tavros. Если у Вас есть какие-либо пожелания, пожалуйста, сообщите нам напрямую или по электронной почте. Поверьте, что каждая Ваша рекомендация, каждое Ваше пожелание очень ценно для нас и не останется без внимания. Будем рады новой встрече с Вами и желаем Вам всего самого наилучшего!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Удобно, но не вкусно
завтрак ужасен. Качество каждого конкретного продукта из ассортимента социального магазина... Вспомнил студенческие годы...

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Сергей, Россия

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
отличное обслуживание
Очень приветливый персонал, хорошая сауна, большой выбор блюд.