Ostenfeld Holidays

Worst hotel experience ever! The elevator was broken throughout our entire stay, making things extremely inconvenient. To make matters worse, the guy at reception tried to charge me twice for the city tax, even though I had already paid it just 10 minutes earlier! Absolutely disappointing. I would not recommend staying here. I will NEVER comeback! I also felt terrible for the poor staff member who had to carry our 23kg luggages from the 3rd floor all the way down to the main floor. Worst experience!

The staff was so wonderful and lovely breakfast included. Location was walkable from train station and to restaurants and sight seeing

The bed was comfortable, room was quiet and clean. Disliked having mini snack bar in room,Food options are all overpriced, convince store has no prices on items! Disliked no refrigerator or microwave, had to rely on a cooler, Using the ice machine on floor 20 a baby roach ran across the ice dispenser nozzle. Parking is not free had issues trying to leave parking garage during stay, gate would not recognize room key, thankfully we were able to back out and try another, the garage is not staffed so if you get trapped It may take some time to resolve. Great location, Unfortunately the sidewalk directly in front of hotel had at least dozen homeless people camped out and some completely passed out or possibly dead laying across the sidewalk, no one seemed bothered by it. Walking onto the strip this situation is unavoidable.