Cologne Hotel Guide - Ostermann-Arena hotels in Cologne, Germany.

"Eray at reception was top class, so helpful nothing was too much trouble, alway smiling. We recommend this hotel 5 star service. Breakfast was excellent."

"Lovely room, nice little bar downstairs and staff fabulous! "

"Not open front door during check in time. Only after my call to hotel they gave me an information about check in information. Very dirty toilet. Lift is not avaliable."

"Just a quick note to say that my stay at the hotel was all good – everything went smoothly, and I had a comfortable experience. Thank you for the hospitality!"

"The stay was wonderful. However our arrival and subsequent inability to get into the building was very disappointing. We had been given a code which didn’t work dispute my husband texting that the code didn’t work. After someone in the building let us in we called the number on the door and they were less than helpful. Actually one of them hung up on us because we weren’t following her convoluted instructions. Despite this we finally figured it out ourselves. Would I recommend this place perhaps if the digital reception was friendlier we might. My husband actually had to help another couple with the same problem accessing their room key and getting in that we had. Not friendly service. Perhaps a short video with what to do would actually be helpful at the check in table. Guys you fell down on this one. Note the white card loader on the white table is a definite problem!!’ "

"Great place to stay, quiet neighborhood and friendly staff and clean rooms. The breakfast buffet was well equiped and tasty. "

"Very good stay. Extremely clean. Comfortable bed with nice bed linen. Only one small negative that there was a coffee maker but no cups or coffee! Would stay again. "

"Only stayed for 1 night and it was all good. Clean, comfy, quiet. I would stay here again. Location good also."