Cologne Hotel Guide - Ostermann-Arena hotels in Cologne, Germany.

"The stay was wonderful. However our arrival and subsequent inability to get into the building was very disappointing. We had been given a code which didn’t work dispute my husband texting that the code didn’t work. After someone in the building let us in we called the number on the door and they were less than helpful. Actually one of them hung up on us because we weren’t following her convoluted instructions. Despite this we finally figured it out ourselves. Would I recommend this place perhaps if the digital reception was friendlier we might. My husband actually had to help another couple with the same problem accessing their room key and getting in that we had. Not friendly service. Perhaps a short video with what to do would actually be helpful at the check in table. Guys you fell down on this one. Note the white card loader on the white table is a definite problem!!’ "

"I stayed at the hote as part of a work trip and it was a good short stay. Our flight was delayed so it was important that we had the ability to check in late (around 1 am in our case). The rooms were modern and the bed was comfy. I would stay there again."

"Had an amazing stay at the Kasino Hotel, Leverkusen. The building is spacious and modern. Welcomed in at reception for late check in and the receptionist was able to explain how to access rooms and advised to order uber eats as the restaurant was closed. Room was top quality and loved the auto lights functionality. Large Queen size bed with comfortable mattress. Air Con works perfect especially for the summer months. Large shower space as well. When our food was delivered, the driver forgot to include utensils, so by phoning and going down to reception at night, security was kind enough to get some forks from the restaurant. Next morning upon checking out when to the restaurant for a cup of tea and the waitress was very friendly. Restaurant also stunning with garden patio and wine cellar. Staff also speak English which helped us. Would definitely stay again for longer. "

"Very courteous, friendly and helpful staff."

"Great place to stay, quiet neighborhood and friendly staff and clean rooms. The breakfast buffet was well equiped and tasty. "

"Very good stay. Extremely clean. Comfortable bed with nice bed linen. Only one small negative that there was a coffee maker but no cups or coffee! Would stay again. "

"Had everything we needed. "

"Decent stay."