Otterbein Hotels

"Parking was safe and accessible. Hotel was clean throughout "

"I had a very disappointing stay at Quality Inn & Suites Lafayette. This was room 143, and it was clearly not cleaned properly. There was pubic hair on the toilet, the bathroom mirror was dirty, and the room had a strong foul odor from the moment we walked in. We checked in very late and noticed these issues right away, but chose to ignore them to avoid moving all our belongings to another room. After settling in, we checked under the beds due to the smell, but they were enclosed, so nothing could be there. Since we couldn’t identify the source, we assumed it might be a temporary odor, yet it persisted all night. In the morning, when we pulled the chair from under the table to have breakfast, we discovered the source—dog feces underneath the table. Our dog is extremely well-behaved, has never had an accident, and the size clearly indicated a larger animal. We cleaned it ourselves. At checkout, we reported everything; the front desk associate was polite but said prior guests reported no dog. We asked them to review cameras, as it’s likely a pet was undeclared to avoid fees. The room was also in poor condition: peeling ceiling paint and a door that appeared heavily damaged. We paid for two nights but canceled the second despite it being non-refundable. For context, we previously stayed in room 145 (pet-designated) and had an excellent experience. This inconsistency is concerning. I would not recommend staying here."

"Front desk people need to stay off I-phone so when you approach desk they are attentive not finishing up their business on iPhone. At check in there was a second person at desk who never looked up just worked their iPhone. "

"Staff was great, room clean. Pool, although it smelled of chlorine which we appreciated, it looked like the side walls had a lot of either dirt or iron. But it didn’t stop us from swimming"

"We were warmly welcomed by Vikki, found the room to be immaculately clean, hot tub and pool were well maintained too. And the food was excellent, offered both at dinnertime and breakfast. Can't say enough about the staff and the hotel."

"Loved the staff there. I accidentally booked my room on the wrong day and they helped me get everything figured out and got my room booked for the correct day with no losses. I also lost my wallet in the room and the when the house keeper found it they turned it into the front desk with everything in it."

"Convenient location for visiting Purdue"

"Clean room, nice modest hotel and the breakfast buffet they offer is a great deal."

"The room was clean, breakfast was good, free parking. A good night sleep."