Oulad Snaguia Holidays

The staff were incredible, however I must deduct one star because we communicated a few days before on a pickup from the airport and they never showed up. We had to take an uber from the airport for about 140MAD. It was our first time in Marrakech so it would have been helpful to have someone from the hotel pick us up. They told us that a colleague was suddenly on vacation but then there was no reconciliation on the matter. There were limited food options despite having a menu; you’d often have to ask what’s available. They were very accommodating for not canceling our reservation for arriving one day late due to a delay in flight. But then the room wasn’t available right away. The Riad is pretty centrally located which we enjoyed. We were not planning to stay in the Riad during our stay because we’re out and about but it is small and something worth considering if you plan to relax while in Marrakech. They do have an absolutely beautiful view of the sunset in their rooftop. Overall decent stay, could have been a bit better for the value. Staff speaks French, English, Arabic. They understand Spanish but only one or two have some conversational skills, same with Italian. Food was a bit on the pricey side.

For the price, this riad does the job. Very friendly staff. But the room itself wasn't the cleanest (hair/dust) on the bed upon arrival, and room is very small. Pool isn't the cleanest either. I think the rooms differ a lot based on which you get, and they don't show you the smallest rooms in the pictures. Pretty noisy and not the best located either.

We booked two rooms and arrived at 2:50 pm, they only had one room available. Also the pictures are of two hotel that are attached by a pool area. Not sure why they also use the other hotel photos on the listing. The rooms need improvements, they are run down. Also very noisy all day and night.

We enjoyed our stay at the Tikida Garden. The staff were kind and helpful, and made everyone feel genuinely welcome. The hotel overall feels slightly dated versus the photos we saw when booking. The pool is large with various areas to relax. Overall we had a very enjoyable stay.