Ouled Djellal Province Holidays

Old furnitures. Forgot to do room cleaning at the second day.

Should include free breakfast! It will add more value for the price ( from customer point of view!)

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

The room was OK at best. Furniture was very dated. Laminate was coming off in the kitchen no central air portable air conditioner that worked OK friendly but I wouldn’t recommend staying there.

I did not appreciate having to pay a resort fee of $ 40 given the homeless problem all around,the hotel.