Ouneine Holidays

The staff were polite and helpful. The bathroom needed some work as the drain kept blocking. There were not enough hangers to use and the storage space was inappropriate. Overall the hotel was pleasant and comfortable.

Small riad located outside the medina. You need to be prepared to deal with staff who can be quite persistent in trying to sell extra services despite our refusals. We eventually booked and paid for an airport transfer through them. They had also offered us a takeaway breakfast, which we never received. We ended up without transportation in the middle of the night, having to figure things out ourselves, and they refused to issue a refund

Our stay at Riad Rumi was one of my favorite of all time. You'll love your stay here! The people who run it are beyond amazing. We are a family of 5 with 3 young children. Noor was in contact with us from the beginning and arranged our airport transfers. Our flight got in 9 hrs before check in, and they stored our bags and allowed us to rest in their pool area until we felt good enough to explore. Muhammad fed us breakfasts and a beautiful dinner. Muhammad and Noor were so sweet and personable with our children. They were SO kind and accommodating. Samira took wonderful care of us as well and even did some beautiful henna for me and my daughter on our last day. The location cannot be beat. It is minutes from everything you need ie market, atm, restaurants, etc. The room was clean and the beds were comfortable. The area felt very safe. I love Marrakech and it's people! They were so good to our family. It was an incredible experience, and huge part of that was Noor, Muhammad, and Samira. I love them so much. I highly recommend!

The staff are incredibly professional, kind and welcoming, making you feel right at home. Their warmth makes leaving a little sad. The location is also ideal. A lovely hotel that I would happily return to.