Lobby

Reviews of Fairfield Inn by Marriott Owensboro

2.5 out of 5
Fairfield Inn by Marriott Owensboro
800 Salem Dr, Owensboro, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 403 reviews" "
Rating 8 - Good. 120 out of 403 reviews" "
Rating 6 - Okay. 55 out of 403 reviews" "
Rating 4 - Poor. 18 out of 403 reviews" "
Rating 2 - Terrible. 6 out of 403 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a deep cleaning and properly trained staff at check in.
Stayed 1 night in May 2024
Response from Carrey on 6 May 2024
Thank you for taking the time out to leave us this candid review. Although reviews like this aren't what a hotel hopes for, they help to let us know which areas of the hotel need improvement, so I'm very gracious that you were honest about your stay. Moving forward, we will be taking further steps to ensure that these 2 issues are taken care of. We hope to welcome you back again the next time your travels bring you to Owensboro.

8/10 Good

Ronald, Issaquah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was decent
Stayed 1 night in Apr 2024
Response from Carrey on 30 Apr 2024
Thank you for taking the time out to leave us this review, Ronald. We greatly appreciate your loyalty to Marriott and look forward to welcoming you back.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything and everyone were very professional and clean and extremely efficient in their jobs! The way they helped us! Had a great time!
Stayed 1 night in Apr 2024
Response from Tiffany W on 7 Apr 2024
Thank you very much for taking the time to review our property. We are honored and truly happy to be able to have you stay with us. Hospitality is our passion, and I am thrilled to hear that our staff took care of you. We hope to see you soon

8/10 Good

larry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Carrey on 10 Apr 2024
Thank you for choosing Fairfield Inn. We appreciate your loyalty and look forward to welcoming you back when you're in the area!

10/10 Excellent

Joan F

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Carrey on 28 Mar 2024
We greatly appreciate you choosing Fairfield Inn while you were in the area and we hope to welcome you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great service
Stayed 1 night in Mar 2024
Response from Carrey on 28 Mar 2024
Thanks so much for taking the time out to leave us this review letting us know how your stay was! We hope the next time you're in the Owensboro area, you'll give us another opportunity to provide you with a great stay!

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay; room was like new, clean, comfortable, and staff was outstanding. Close to restaurants including sit down places and fast food. Highly recommend this hotel.
Stayed 1 night in Mar 2024
Response from Carrey on 25 Mar 2024
Lori, We are so glad to hear that you had a fantastic stay with us and were happy with our clean comfortable rooms, outstanding staff and the location of our property. We would love the opportunity to provide you with another great stay the next time you're in the Owensboro area. We look forward to seeing you again!

4/10 Poor

Norah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My biggest issue with the hotel is that the rooms smelled pretty off / bad. The first room smelled so bad I had to ask to move to a new room at 11 pm. The hotel staff was awesome and accommodating, getting me a different room right away. However, the second room had a similar smell— but not so bad that I had to complain again. It kind of smelled like wet towels. The area is nice and convenient, but I probably wouldn’t come back due to the smell.
Stayed 1 night in Mar 2024
Response from Carrey on 19 Mar 2024
Thank you for taking the time to share your feedback with us. I apologize for any inconvenience caused by the smell in your room during your stay. Our housekeeping team has investigated the issue and we have taken measures to ensure that this does not happen again.We take great pride in providing a comfortable and pleasant stay for all our guests, and it is disappointing to hear that we fell short of your expectations. Please be assured that we are working hard to improve our services and facilities, and we hope that you will give us another chance in the future.Thank you again for your feedback, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carrey on 19 Mar 2024
We greatly appreciate you leaving us a great review. We hope the next time you're in the Owensboro area, you will come back to see us for another great stay!

10/10 Excellent

Marguerite

Stayed 1 night in Mar 2024
Response from Alisa on 1 Apr 2024
We are glad you had a pleasant experience with us!

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Carrey on 19 Mar 2024
I'm so glad to see that you had a great stay and found our staff to be friendly and helpful. We would love to welcome you back for another great stay the next time you're in the area.

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a comfortable, pleasant stay!!
Stayed 1 night in Feb 2024
Response from Carrey on 19 Mar 2024
We're so glad to hear you had a comfortable, pleasant stay with us and we look forward to having you back the next time you're in the Owensboro area.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Carrey on 19 Mar 2024
Thank you for taking the time to leave us this great review. We're so glad to see you had a great stay. We would love nothing more than to welcome you back the next time you're in the area!

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Carrey on 19 Mar 2024
Terry,Thank you for leaving us this review. We hope to see you at Fairfield Inn in the near future!

6/10 Okay

Gabriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Much better options in this area. Avoid!
The room was in desperate need of a deep cleaning and repairs. Ripped curtains, a broken phone, dirty appliance and surface, and a shattered lamp shade.
Stayed 1 night in Feb 2024
Response from Carrey on 25 Mar 2024
Gabriel,We greatly appreciate you taking the time out to let us know how your stay was. We would like to sincerely apologize that you weren't completely satisfied with your stay. Our number one goal at Fairfield Inn is to make sure each and every guest leaves completely satisfied with their stay and it seems we have fallen short this time. However, I would like to mention we are due for renovation coming up within the next few months. We hope the next time you're in the Owensboro area, you'll come back to see the updates and give us another opportunity to provide you with a comfortable, carefree stay.

6/10 Okay

sara

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Ah
The wrong card was charged for my stay. Now I have to wait to see if that’s fixed. Bed was not very comfortable.
Stayed 2 nights in Jan 2024
Response from Carrey on 26 Jan 2024
Please accept our sincerest apologies regarding the error in charging the wrong credit card. If for some reason you don't see your money back in 3-5 business days, please give us a call.

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable!
Stayed 1 night in Jan 2024
Response from Carrey on 26 Jan 2024
We're so happy to hear you enjoyed your stay. We would love to welcome you back the next time you're in the area.

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Carrey on 26 Jan 2024
Thank you for taking the time to leave us a review. We hope to welcome you back for another great stay in the near future!

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Carrey on 26 Jan 2024
Thanks for the great review! We look forward to welcoming you back for another great stay.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carrey on 26 Jan 2024
We appreciate you taking the time to leave us a good review. We hope to see you again soon!

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was super comfy!
Stayed 1 night in Jan 2024
Response from Carrey on 26 Jan 2024
We're so glad to hear you enjoyed our comfortable beds. We look forward to having the opportunity to host you again the next time you're in the Owensboro area.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carrey on 26 Jan 2024
Thank you for taking the time out to leave us your feedback regarding your stay. We're so happy to see you had a good stay and we look forward to seeing you again the next time you're in the Owensboro area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carrey on 5 Jan 2024
Thank you for taking the time to leave us a review. We greatly appreciate your business and look forward to welcoming you back the next time you're in the area.

10/10 Excellent

EDWARD, GREENBRIER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!!
Stayed 3 nights in Dec 2023
Response from Carrey on 26 Jan 2024
We're ecstatic to see you had a great stay with us! We hope you'll come back to stay with us the next time you're in the area.

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet sleep
Most comfortable nights sleep I’ve ever had in a hotel! Great beds/linens
Stayed 2 nights in Dec 2023
Response from Carrey on 12 Dec 2023
Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a comfortable night sleep and that you found our beds to be great. Our team takes great pride in providing our guests with a comfortable and enjoyable stay, so we are delighted that we were able to meet your expectations.If you have any future travel plans, we hope that you will consider staying with us again. We look forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Carrey on 26 Jan 2024
We're so glad to see you had a great stay. Come back to see us the next time you're in the area!

8/10 Good

Korey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 14 nights in Nov 2023
Response from Carrey on 12 Dec 2023
We appreciate you taking the time to leave us your feedback. We hope to see you again the next time you're in the area!

4/10 Poor

Cheri

Liked: Staff & service
There were lots of noise because of sports teams there in the lobby. You could hear kids running and playing the exercise equipment. Kids running down halls. Spider in our bathroom. Parking is limited
Response from Carrey on 22 Nov 2023
Dear Cheri,Thanks so much for taking the time out to let us know how your stay was. Please accept our sincerest apologies regarding the noise level over the weekend. It is rather hectic when we have teams here. We are in the process of coming up with a "quiet time" policy so something like this doesn't ever happen again. We hope the next time you're in Owensboro, you'll give us another opportunity to show you just how great Fairfield Inn truly is.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Carrey on 21 Nov 2023
Mary,Thank you for taking the time to leave us a review based upon your stay. We're so happy to see you were pleased with your stay. We look forward to welcoming you back the next time you're in the area.

6/10 Okay

William R.

Travelled with family
Liked: Staff & service
The place was unbelievably loud! The toilet ran on all the time. The safety lock was broken with tape over it. We will not stay here again. Positive the staff seemed nice but nobody cleaned the room.
Stayed 2 nights in Nov 2023
Response from Carrey on 16 Nov 2023
Dear William,Thank you for taking the time out to leave us your candid feedback regarding your stay. We are so sorry to hear that you weren't satisfied with your stay. Rest assured, I've passed this review along to all appropriate staff members and we are in the process of looking further into these complaints. We hope the next time you're in the area, you'll give us another opportunity to show you just how great Fairfield Inn truly is.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and the room was very clean and stocked well.
Stayed 1 night in Nov 2023
Response from Carrey on 9 Nov 2023
Dear Danielle,Thank you for taking the time out to let us know how your stay was. We're so happy to hear you were pleased with our great staff, as well as the cleanliness of the property. We look forward to welcoming you back the next time you're in the area.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Carre on 31 Oct 2023
Thank you for taking time out to leave a review about your stay. We hope to see you the next time you're in the Owensboro area!

6/10 Okay

Melissa

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Carrey on 31 Oct 2023
Melissa,Thank you for taking time out to let us know how your stay was. I'm curious how we could have made your stay a little bit more enjoyable. If you wouldn't mind to personally contact me, I'd love to hear from you!

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Carrey on 24 Oct 2023
Thank you for taking the time out to leave us a review. We hope you thoroughly enjoyed your stay and we would love to welcome you back the next time you're in the area.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stay was good wish we could have had the King Bed we reserved but we made due.
Stayed 2 nights in Oct 2023
Response from Carrey on 24 Oct 2023
Please accept our sincerest apologies about not receiving the room type you requested. However, I'm so happy to hear you still enjoyed your stay. We hope to see you again in the near future whenever your travels bring you back this way!

8/10 Good

Norwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked more variety for the breakfast offerings.
Stayed 4 nights in Oct 2023
Response from Carrey on 24 Oct 2023
Thanks so much for your candid feedback. On the weekends our menu switches up a little bit with a little bit more to offer. We hope the next time you're in the area, you'll come back and check it out!

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Carrey on 17 Oct 2023
Thank you for taking time out to review your stay! We hope to see you again the next time you're in the area.

10/10 Excellent

Donelle, Powder Springs

Travelled with partner
Very comfortable room and loved the ability to access Netflix. The staff were wonderfully !
Stayed 1 night in Oct 2023
Response from Carrey on 17 Oct 2023
Donelle,Thanks so much for leaving us feedback regarding your stay. We're so glad to hear you were pleased with your stay. We look forward to hosting you again the next time your travels bring you this way.

10/10 Excellent

Kristal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Carrey on 15 Oct 2023
Kristal,Thank you for choosing Fairfield Inn during your recent travels to Owensboro, as well as for sharing your feedback. We look forward to hosting you again the next time your travels bring you this way.

6/10 Okay

Kathryn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Carrey on 15 Oct 2023
Kathryn,Thank you for sharing your valuable feedback with us. We're so glad you chose to stay with us during your travels to Owensboro.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Carrey on 15 Oct 2023
Charles,Thank you for choosing Fairfield Inn during your recent travels to Owensboro. We hope you'll come back to see us!

10/10 Excellent

Alecia

Stayed 1 night in Sep 2023
Response from Carrey on 15 Oct 2023
Alecia,Thanks so much for sharing your feedback with us. We're so happy to see you were pleased with your stay and we would love to welcome you back the next time you're in the area!

10/10 Excellent

MICHAEL

Travelled with family
Staff was informative and pleasant. The lady that did the morning breakfast and the lady at the desk early in the morning were both very kind. Comfortable bed and small but nice indoor pool. I would stay here again
Stayed 1 night in Sep 2023
Response from Carrey on 26 Sept 2023
Thanks so much for the great review. We're so glad to hear you were pleased with our informative, pleasant staff, as well as our comfortable beds and indoor pool. Please come back to see us the next time you're in the area!

6/10 Okay

Eva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but it smelled very musty from the air vent. The hvac needed to be cleaned.
Stayed 2 nights in Sep 2023
Response from Carrey on 26 Sept 2023
We greatly appreciate you taking the time to leave us your feedback. I'll pass this review along to all appropriate staff and we'll get this issue taken care of. We hope the next time you're in the area, you'll come back and see us.

8/10 Good

alecia

Stayed 1 night in Sep 2023
Response from Carrey on 26 Sept 2023
Thanks so much for taking the time to leave us a review! We're glad you enjoyed your stay and hope to see you in the future.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and friendly. The mattress needs updating.
Stayed 2 nights in Sep 2023
Response from Carrey on 19 Sept 2023
We greatly appreciate your feedback. Fortunately our hotel is due for a renovation coming up in the next year. We hope you'll come back to see us and check out the new updates. We look forward to welcoming you back.

10/10 Excellent

Mary Beth

Stayed 1 night in Sep 2023
Response from Carrey on 15 Oct 2023
Mary Beth,It was a pleasure hosting you. We hope to welcome you back to Fairfield Inn again very soon!

10/10 Excellent

Russell and Phyllis

Liked: Amenities
It was very clean. We slept really well. It was very quiet. The complimentary breakfast was excellent and the area was constantly being cleaned by a staff member.
Stayed 1 night in Sep 2023
Response from Carrey on 19 Sept 2023
We appreciate you taking the time to leave us your valuable feedback. At Fairfield Inn we pride ourselves on providing each and every guest with a comfortable, carefree, clean environment. We're so glad to hear you were pleased with our complimentary breakfast and got a good nights sleep while you were here. We look forward to welcoming you back the next time you're in the area.

10/10 Excellent

Shannon

Stayed 1 night in Sep 2023
Response from Carrey on 15 Oct 2023
Shannon,We greatly appreciate your loyalty to Marriott and we would love to welcome you back the next time you're in the area!

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service, room comfort
The stay was decent except for getting locked out of our room. The lady at the front desk was so apologetic and the only one working all night, I wish I remembered her name because she deserves the credit. I did try to contact hotels.com because the hotel wanted to give us a refund for our time not being able to get into our room but they were unable to do so considering we paid through a 3rd party.
Stayed 2 nights in Sep 2023
Response from Carrey on 7 Sept 2023
Jessica,Please accept our sincerest apologies regarding the fact you got locked out of your room. Rest assured, we have looked into the issue and got the problem solved. We hope the next time you're in the area you'll come back to see us!