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Reviews of Wingate by Wyndham Owensboro

2.5 out of 5
Wingate by Wyndham Owensboro
51 Bon Harbor Hls, Owensboro, KY

Reviews

7.6

Good

Rating 10 - Excellent. 192 out of 526 reviews" "
Rating 8 - Good. 167 out of 526 reviews" "
Rating 6 - Okay. 66 out of 526 reviews" "
Rating 4 - Poor. 49 out of 526 reviews" "
Rating 2 - Terrible. 52 out of 526 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Syedah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I still haven't gotten my $100 back for "incidentals"
Stayed 1 night in Mar 2024
Response from Karly on 27 Mar 2024
Syedah,Thank you for the review. Typically this can take anywhere from 3-7 business days.

6/10 Okay

April

Business traveller
Liked: Staff & service, amenities
It wasn't far from the contract job i had. Price was ok for the location. There were neighboring guests who went in and out of their rooms multiple times and it seemed like the walls were made of paper. Breakfast started at 7a which kinda sucked because I had to leave early. I returned a couple hours later and I was able to get the breakfast. Biscuits, gravy, sausage, eggs, donuts, yogurt and a waffle maker! I ate well! Lol and the lady making it kept it stocked up and was kind and did a great job. I checked out one day early and they returned one day worth, which i appreciated.
Stayed 2 nights in Mar 2024
Response from Karly on 27 Mar 2024
Dear April,Thank you so much for the review. We are glad you enjoyed your stay and we hope to see you back again soon.

2/10 Terrible

David

Disliked: Amenities
No heat, no tv , door won’t lock, no room service, place was filthy. Breakfast was ok though.
Stayed 2 nights in Mar 2024
Response from Karly on 27 Mar 2024
David,Thank you for sharing your concerns on your recent visit. Please know we are renovating and we hope to see you back again soon!

2/10 Terrible

Kayle

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Karly on 8 Mar 2024
Dear Kayle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Bobby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs
Stayed 1 night in Feb 2024
Response from Karly on 5 Mar 2024
Dear Bobby,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

Matthew

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
For the price this hotel is decent. It’s definitely not the cleanest ever but the staff makes up for it all
Stayed 2 nights in Feb 2024
Response from Karly on 1 Mar 2024
Dear Matthew,Thank you for leaving a review. We appreciate the feedback.

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was drained and the hotel was under construction. This was not disclosed at the time of booking. The numbers were taped to the doors. Then the room had holes in the wall and 2 of my daughters got STUCK in the shower because the door got stuck. I had to go in there and get each one out. The carpet was dirty, the tv didn’t work, and the chalk around the shower was molded. Literally the worst hotel I have ever stayed in.
Stayed 1 night in Feb 2024
Response from Karly on 20 Feb 2024
Dear Jeremy,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it had a store across the road and a good breakfast. plenty of parking
Stayed 5 nights in Feb 2024
Response from Karly on 14 Feb 2024
Dear Ronald,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mouse
The hotel was being renovated so it was very dusty. About 2:00 am I heard something scratching on the carpet and spotted a mouse climbing on my luggage. The pool was closed due to renovations. The lady that worked in the breakfast area was very friendly.
Stayed 1 night in Jan 2024
Response from Karly on 26 Jan 2024
Dear Melissa,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value as the price is reasonable.
Rooms are clean. Bed is ok. People are great.
Stayed 2 nights in Jan 2024
Response from Karly on 26 Jan 2024
Gerald,We are delighted to hear that you had a great stay at our hotel! We strive to provide our guests with the best hospitality experience and it's wonderful to know that we achieved that goal. Thank you for taking the time to share your feedback - it means a lot to us.

10/10 Excellent

Kymberlee

Stayed 1 night in Jan 2024
Response from Karly on 9 Feb 2024
Dear Kymberlee,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

4/10 Poor

Derek

Travelled with partner
Disliked: Amenities
Shower door would not close. Carpet ripped and stained. Had not been vacuumed. Microwaved looked like it may have been the first one invented. But, the bed was clean and clean and comfy.
Stayed 2 nights in Jan 2024
Response from Karly on 17 Jan 2024
Derek,Thank you for sharing your feedback regarding your recent stay with us. We hope to see you back soon!

6/10 Okay

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great service condition poor
Tv didn’t work, comforter was dirty, room was cleanish and the overall condition of the property was poor.
Stayed 1 night in Jan 2024
Response from Karly on 12 Jan 2024
Jeffrey,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

6/10 Okay

Julia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and helpful, but the two rooms that we were in weren’t very clean, I know that they are remodeling but the dust in the second room that I was in literally made me physically sick, the bathroom had hair in the shower and on the floor, all furniture was filled with dust, the housekeeper are not very good at their job as far as I could see, but as I said the front desk staff were very friendly and tried their best to accommodate
Stayed 2 nights in Dec 2023
Response from Karly on 12 Jan 2024
Julia,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Brandon

Travelled with partner
Liked: Staff & service, amenities
Staff was extremely friendly and helpful. Room was clean loved the shower.
Stayed 1 night in Dec 2023
Response from Management on 2 Jan 2024
Brandon,Thank you so much for the review, we are so glad you enjoyed your stay!

2/10 Terrible

cory

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 15 Dec 2023
Thank you, Cory

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities
Good property, good service
Stayed 1 night in Dec 2023
Response from Management on 8 Dec 2023
Terry,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Terry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant experience
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Terry,Thank you so much for the feedback. Please let us know what we can improve on to earn a 5/5 rating on your next stay with us!

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was okay and clean but shower door wouldn’t close and assume that it was known by owners already since they had duct tape on the shower door. Had to have husband put garbage can outside of the door while showering to hold it closed so don’t know how someone would do if they were staying here alone. They definitely need to fix the shower doors though. And the door to get into the toilet/shower area was a sliding one that was stuck in the wall and unable to close.
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Dear Daniel,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

10/10 Excellent

tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Tanya,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Management on 1 Dec 2023
Jessica,Thank you for the 5/5 review. We hope to see you again!

8/10 Good

Christopher

Stayed 1 night in Oct 2023
Response from Management on 1 Dec 2023
Thank you for the review, Christopher.

6/10 Okay

Tamia

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Wont stay again smells like smoke a0nd it waps very dirty
Stayed 2 nights in Sep 2023

8/10 Good

Mischelle

Liked: Staff & service
Noisy, there was a ball tourney in Owensboro this weekend. No one cleaned my room AGAIN , had to go get shampoo from the desk
Stayed 2 nights in Sep 2023
Response from Management on 10 Nov 2023
Dear Mischelle,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. Walked into room and immediately booked a new hotel.
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Sergio,Thank you for the review. We are sorry to hear about your negative experience during your stay. We completely understand your disappointment and frustration as a result of all the issues you've mentioned. We will definitely take action and take steps to prevent similar incidents from happening in the future. We hope to see you back.

4/10 Poor

Rahim

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was out of order for starters. Secondly, the room still had shaving hairs from a previous guest in the sink. On top of that, there was ashes on the floor and chair in the room as well as a hole in the sheet from what looked like a burn. There was also confusion in the checkout time. Online it said noon, the Sleep Inn staff said their checkout is always 11am. They were kind of rude in passing that message along as well which my girlfriend and I did not appreciate.
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Rahim,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

2/10 Terrible

Candace

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Amenities
I had a great stay!
Stayed 2 nights in Sep 2023
Response from Management on 10 Nov 2023
Dear Tanya,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Matthew

Stayed 2 nights in Sep 2023
Response from Management on 1 Dec 2023
Thank you, Matthew.

10/10 Excellent

Matthew

Travelled with partner
Super friendly staff. The check in process is always so easy. Overall the property is decent for the price.
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Matthew,Thank you so much for the review. We hope to see you back soon!

10/10 Excellent

rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really great hosts
Stayed 2 nights in Sep 2023
Response from Management on 10 Nov 2023
Thank you, Rebecca.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
Do not stay here!! This hotel is very run down. They had a water leak problem somewhere so our room smelled like mildew. They have fans in the hallway to try to help with the issue. Beds were very uncomfortable and we woke up in the morning with cockroaches in our room!
Stayed 2 nights in Sep 2023
Response from Management on 10 Nov 2023
Dear John,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

6/10 Okay

Janee

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They need to do so some very much needed updating. The door to my room looked as if it had been kicked in. The bathroom had mold growing on it. I even seen a roach in the hallway. The room needed to touched up. It had water leaks on the ceiling. And when I told the front desk about it, she acted as if she didn’t care.
Stayed 2 nights in Sep 2023
Response from Management on 10 Nov 2023
Dear Janee,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

6/10 Okay

Joseph

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs some paint
Needs some paint. Windows repaired. Just very worn. Even had broken fire alarms
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Joseph,Thank you for the feedback.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and staff welcoming
Stayed 3 nights in Sep 2023
Response from Management on 10 Nov 2023
Robert,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Mischelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly disappointed in stay this time... Room smelled, was hot, handles broken, toilet rocked noisy and was told I could not take my breakfast to my room. Seriously???
Stayed 2 nights in Aug 2023

2/10 Terrible

Hannah

Travelled with family
Disliked: Amenities
Room was dirty and not cleaned
Stayed 1 night in Aug 2023
Response from Management on 18 Aug 2023
Hannah,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Lloyd

Travelled with partner
Shop worn and dated.
Stayed 2 nights in Aug 2023
Response from Management on 4 Aug 2023
Thank you for the feedback, Lloyd.

4/10 Poor

Stacy

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was friendly. We had to get smoking room and we’re not smokers, the room smelt like a cigarette and the walls, curtains, microwave and mini fridge were all yellow tinged, the carpet felt sticky and gross, several of the lights didn’t work. Bed sheets had stains on them, holes in covers and yellow stains on them. Worst stay I’ve ever had. Will not stay there again.
Stayed 1 night in Jul 2023
Response from Management on 4 Aug 2023
Stacy,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again

8/10 Good

verna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpet needs to be replaced with wood type flooring. It is really dirty.
Stayed 1 night in Jul 2023
Response from Management on 4 Aug 2023
Verna,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again

6/10 Okay

Ryan

Liked: Staff & service
Walls are thin, doors too you could hear conversations in the halls. Not terribly dirty but I wouldnt go bare foot or let a little one crawl around. It was ok for two nights but it was just me. Wife wouldnt have approved.
Response from Management on 28 Jul 2023
Ryan,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Donna

Stayed 1 night in Jul 2023
Response from Management on 18 Aug 2023
Donna,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
We were allowed to check in early without any issue. breakfast was a little disappointing because the coffee maker was not working.
Stayed 2 nights in Jul 2023
Response from Management on 20 Jul 2023
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 5 nights in Jul 2023
Response from Management on 20 Jul 2023
Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Ashley

Business traveller
Liked: Staff & service
READ THE REVIEWS. I did, & they were right. No towels upon arrival & after working a 16 hour shift I was not happy. Key card wouldn’t work when I got there. Someone said the deposit took forever to be refunded to their card so I used cash. Ice machine literally gave me one cup of ice. It APPEARS nice, the room are nice. But they need to update everything else as well.
Stayed 1 night in Jul 2023
Response from Management on 20 Jul 2023
Ashley,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 13 Jul 2023
Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

6/10 Okay

Christy

Travelled with partner
Disliked: Cleanliness
Unfortunately at check in they said i had to pay 100.00 deposit,and she eve. Said she would take cash, all of this should have been through EXPEDIA already. The room had 1 was cloth and two towels,in a 4 person room? Not the cleanest, not the most up dated. Broke part in room when we checked in.
Stayed 2 nights in Jun 2023
Response from Management on 13 Jul 2023
Christy,Thank you for your feedback

10/10 Excellent

Michael

Stayed 3 nights in Apr 2023
Response from Management on 13 Jul 2023
Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy deal
Rooms were dirty and we booked a room for 2 nights but they only had a room for 1 night
Stayed 2 nights in Jun 2023
Response from Management on 27 Jun 2023
David,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon!