Pacolet Mills Hotels

"No one at the desk when I arrived! Waited more than 10 minutes and woman showed and said “be out in a minute and then went I. The office for another 5 minutes. She said sorry. "

"Rude Indian staff"

"Exterior is amazing! The rooms at typical, average and plain "

"Everything was great"

"I was in a handicapped room and the shower looks like it needs to be deep cleaned. The lotion container was empty and the shampoo and conditioner was almost gone. But bed was clean and comfortable. Afternoon/night staff woman was amazing!!! Very helpful and very very kind!"

"When we entered our room it smelled like stale cigarettes. We walked into the bathroom and found a used bar of soap with hair on it. The front desk clerk did come and clean that up at least. But all of the mirrors had streaks on them. The sink had trash under it. When I turned the sink on water splashed on the floor from the faucet. I went to wipe up the water and the towel was instantly covered in dirt. There were stains and rips in the carpet. And the AC unit was very loud. One of the dirtiest hotels I have ever stayed at. We booked 2 nights, but chose to drive all the way back home after the first night because it was so bad. Oh and the pool was drained & under renovation which I felt should have been disclosed since that was why we and the rest of our family drove up early. "

"I feel they could have low carb and healthier options for breakfast"

"Yes all was good"

"Staff was great, hotel needs a spruce up, nee carpet in the halls, but our housekeeper did a fantastic job, Maria I believe. "