Palekastro Holidays

I am deeply disappointed with my stay at this hotel. It is advertised as a 5-star establishment, but the reality is nowhere near that standard. I completely feel like I did not get my money's worth. Here is a breakdown of why I cannot recommend this hotel: Misleading Amenities & Facilities: The description claims there are four swimming pools, which is a massive stretch—in my eyes, there is only one real pool. In the gym, the treadmill was completely out of order. As for entertainment, it was non-existent. The only "entertainment" you will find here is a cat wandering around the property during the day. Disappointing Buffet & Bar Service: If you don't show up early, the buffet empties out quickly. One evening at 9:00 PM, there was no chicken left. Even though the buffet doesn't close until 9:30 PM, the chef flat out refused to replenish it. Furthermore, they only provide water bottles upon arrival and do not replenish them during your stay, which feels incredibly cheap for an all-inclusive hotel. The bars were frequently left unattended, and the main bar closed at 5:30 PM instead of its scheduled 6:00 PM closing time. Room Maintenance & Front Desk Issues: My room flooded because the shower drain was completely clogged, and the toilet seat was loose. I had to ask the front desk three separate times to fix these issues. They only finally intervened after I escalated the matter and spoke directly to the manager. Poor Management & Staff Attitude: I raised all of these points

Never left a review before but felt this was absolutely needed. What a superb hotel, I’ve stayed in many 5* all inclusive but this is at the top. Service exceptional, food quality was exquisite, I went for the swim up room which was just perfect - I have absolutely no faults and would recommend and come back again in the future. What a fantastic stay. Room 109.

Everything was exactly what you'd expect from a quality holiday resort and spa. Our only regret was staying for just one night, which simply wasn't long enough to enjoy the many activities and facilities on offer. This is the kind of place best appreciated over several days, where you can truly switch off, relax, and do absolutely nothing if that's what you need. If you're planning a visit, I'd definitely recommend making it a multi-night stay to get the most out of the experience.

I told my daughters to europe as a graduation present and our 1st stop at Athina Palace Resort and Spa was amazing. When we checked in after midnight, they had a light dinner and wine waiting for us. The staff was responsive, helpful, friendly and professional. The resort was clean and the food was delicious. My only small complaint is a more consistent schedule for the shuttle service around the resort. Other than that, everything was perfect!

This is a great hotel for a nice quiet getaway. Always opt for the all inclusive. It is worth it. This hotel is on the beach amd has great food options. A beach bar and an indoors bar. An olympic size pool and a kids pool. I got upgraded to a villa with it's own lounging deck and infinity pool! It was amazing! This is more of an adults hotel but there were families there. It is a top class hotel. The drinks were top quality for an all inclusive hotel. Eg: vodka was circo and we also had 120 euro bottles pf champagne included. Also has 3 a la carte restaurants as well as the usual buffet. Has live singers in the bar in the evenings. Has onsite shops for amenities. Is nearby the airport and the capital Heraklion.