Palenciana Holidays

Delightful find in the historic area and walkable for a healthy traveler. Kind and helpful multilingual staff.

The area was great, hotel was pleasant; however, I was admonished a couple of times First, I needed a couple of glasses as we had wine and were waiting for an uber. I went to kitchen and called out. I did not hear back and I saw glasses and took 2. The front desk angrily said I had to ask and admonished me in front of other. The second time I was taking a pastry and coffee to room and kitchen staff said I was not allowed to. I am not sure what wasn't allowed? Was it taking the dishes or the snacks. I felt this was very unprofessional and should be mentioned when checking in. I often wanted to come and get coffee before my daughter awoke and felt I would somehow get in trouble. I would just say poor communication and poor customer service skills to patrons.

Gorgeous small hotel, very luxurious inside. Excellently placed with the majority of the major tourist attractions within a 15 minute walk.Close to shopping areas too. Our superior room was beautiful. Serviced everyday with a free minibar and complimentary cava on our arrival. L'occitane products in the room were lovely. The staff were phenomenal! So polite, very attentive, very helpful for any query we had. Overall the hotel played a huge part in our vacation and helped us celebrate a magical engagement too.

Beautiful property with incredible staff that went out of their way to make you feel welcome. Included breakfast was delicious. Would definitely return in the future

The location was excellent. Dislike: little confusing as to how to locate the room. Room not too much lighting.