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Reviews of Ibis Styles Palermo Cristal

4 out of 5
Ibis Styles Palermo Cristal
Via Roma 477 A, Palermo, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 240 out of 716 reviews" "
Rating 8 - Good. 314 out of 716 reviews" "
Rating 6 - Okay. 114 out of 716 reviews" "
Rating 4 - Poor. 30 out of 716 reviews" "
Rating 2 - Terrible. 18 out of 716 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but adequate. It was clean. We enjoyed the breakfast. Not too fancy but bread and baked goods were good. Hotel is conveniently located and very close to airport shuttle service.
Stayed 6 nights in Mar 2024

2/10 Terrible

Fiona

Stayed 1 night in Mar 2024

8/10 Good

Aislan francisco leite da

Stayed 10 nights in Dec 2023

8/10 Good

KATERYNA

Stayed 2 nights in Oct 2023

10/10 Excellent

Mohammed Naeem

Stayed 2 nights in Sep 2023

6/10 Okay

Leonard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms are very sparsely furnished. There is a general lack of storage. The elevators are quite small. Breakfast is one redeeming feature.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, room comfort
Would I stay there again… yes. That being said, there were issues with the room door. It felt loose and there was no way to secure it from inside. The shower was ridiculously small. The entire bathroom could be enlarged easily without sacrificing any usable space in the room. The curtains fell off the track… they should be replaced. The highlight of our stay was the staff. They couldn’t have been more helpful and pleasant.
Stayed 3 nights in Sep 2023

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size room and bathroom
Stayed 1 night in Aug 2023

10/10 Excellent

akito

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Palermo 1week
The staff are kind and polite. The room is large but old. The air conditioner is old and doesn't cool very well. Housekeeper is not good enough. Do not clean even if it is dusty. Italy is generally weak, so I don't really care. Breakfast is delicious. Convenient location. The bus stop is also a 1-minute walk. But not 4 stars. If it is 3 stars, it is sufficient cost performance.
Stayed 6 nights in Aug 2023

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Magali

Stayed 1 night in Aug 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

ILAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The only positive thing is the location. All the rest is disappointing. Bad maintenance of the rooms amenities, bad water flowing in the showers, we couldn't sleep due the bed was so bad
Stayed 2 nights in Jun 2023

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities

6/10 Okay

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is in a good location, walkable to most of the major sites and the breakfast is quite nice. The condition of the property is a little disappointing (quite outdated with some obvious maintenance issues, shower wouldn't drain for example) although the bed was comfortable and the TV had been replaced. The cleaning of the room wasn't great either and there was still dust in obvious areas. The rooms are also not well soundproofed and the noise from the road is still quite loud even from the 4th floor.
Stayed 4 nights in May 2023

6/10 Okay

Andra

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023

6/10 Okay

vincenzo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Need to be refurt asap
Stayed 1 night in Sep 2022

6/10 Okay

Marcin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Grayson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful desk staff. Nice breakfasr buffet.
Stayed 1 night in Aug 2022

10/10 Excellent

Heydee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, parking was easy to get to. Close to many historical sites and restaurants. The upgraded room with a roof top patio was great with view to the street. Property was quiet and the breakfast had many options.
Stayed 1 night in Jul 2022

8/10 Good

paola

Stayed 2 nights in Apr 2022

10/10 Excellent

Hashin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
It was a great value for the money I paid! A good location, great food, friendly staffs... the restaurant staffs do not speak English very well, so we felt a little inconvenient in the beginning, but they were very kind and attentive and we were happy in the end!
Stayed 5 nights in Feb 2022
Response from Ibis Cristal on 14 Apr 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

IULIA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I do not recommend, very small room for 4 persons, old bathroom facilities, small and old TV, very old furniture, unexpected for a 4 * Ibis hotel. I paid 100 EUR/night for 2 * conditions. I told them it didn’t look like what I saw in the pictures but they said it was Expedia’s fault
Stayed 3 nights in Jan 2022
Response from ibis Styles Palermo Cristal on 28 Jan 2022
Dear guest, we are sorry to read that your stay did not fit your expectations. We do our best to satisfy all the guests' requests and let feel them home. We will consider your comment in order to improve our services. All the best

4/10 Poor

Wesley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget hotel, pictures are not real and misleading
Don't believe the pictures, it's a small and dark, dates hotel, it has had a lick of paint but is dark and old, room was very low ceilings and the TV was about 14 inch and stuffed inside a bookcase. Air-conditioning would cut off every 15 minutes once it reached its temperature but would not kick back on when temperatures rose. Which they did very quickly. A very stuffy, dark and old hotel. Position is good but parking is very difficult. Good of you can get a cheap price but do not believe the pictures or star rating, a very budget hotel. Felt very rushed and under pressure at breakfast by staff waiting to clean up and leave
Stayed 1 night in Sep 2021
Response from ibis Styles Palermo Cristal on 6 Oct 2021
Dear guest, we are sorry to read your review. We do our best to satisfy the guest. There's a private parking where you can park your park. Our staff is always at your disposal. All the best

4/10 Poor

Ludmila

Disliked: Cleanliness, staff & service
Average
Ibis hotels are usually convenient. This one too because of the price and location. Nothing else instead. Old building and furniture, no gowns which should be present in a 4 star hotel, maids who did not come to clean or even ask to empty the trash basket, noise coming from the hall. To be honest, the front desk girls were kind.
Stayed 2 nights in Aug 2021
Response from ibis Styles Palermo Cristal on 9 Sept 2021
Dear guest, thanks for your review. We do our best, sorry for the inconvenience of the maids. We assure you that it won't happen again. All the best

2/10 Terrible

xiaokun

Stayed 3 nights in Aug 2021
Response from ibis Styles Palermo Cristal on 6 Dec 2021
Thanks anyway.

6/10 Okay

Cretu

Disliked: Cleanliness, property conditions & facilities, room comfort
Room need refurbishment. Windows needs cleaning.
Stayed 2 nights in Jul 2021
Response from ibis Styles Palermo Cristal on 5 Aug 2021
Dear guest, many thanks for choosing us. We'll take into consideration your comment in order to improve our offer. All the best

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2021
Response from ibis Styles Palermo Cristal on 5 Aug 2021
Grazie!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from ibis Styles Palermo Cristal on 5 Aug 2021
Grazie!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Nice place, about 10 min from the historic city center.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Well located and very clean albeit dated rooms, which are larger than I’d expect for southern Europe, given the very reasonable price.
Stayed 4 nights in Sep 2020

8/10 Good

Jarmo Kalervo

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

8/10 Good

salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay
Hotel room nice clean and staff helpfull and breakfast was good in morning
Stayed 2 nights in Jan 2020

8/10 Good

salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN , CENTRAL, PLEASANT STAFF & GOOD KITCHEN . I WOULD COME BACK
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms bit dated but spotlessly clean. Staff really helpful. Would stay there again.
Stayed 4 nights in Nov 2019

8/10 Good

Eugenio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Brian, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and clean. Location is good walking distance to most areas (20-30 from central station, 10 from market, etc).
Stayed 3 nights in Nov 2019

8/10 Good

Elyse

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
The hotel should have check me in at 1:45 and not tell me to come back at 2:00pm. There was a group of 30 that walk in at 1:46 and the hotel staff member check the group in first.
Stayed 1 night in Oct 2019

10/10 Excellent

Nick, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Friendly staff. The establishment is modern with a nice outdoor restaurant patio set up.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

6/10 Okay

Ivey

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
staff (long blond hair who wear glasses) is unwilling to tell us the sightseeing points, after asking the first question, she circle the place on the map very fast and rude, i ask her the second question, her eye is despise to me, i don’t know why she is such impolite to me. the room is very close to the elevator, at night i don’t know why there was so many trolleys moving and make much noise. This is the worst ibis i lived!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Great big room, fantastic location, wonderful breakfast to suit all the family, safe environment close to city centre and shopping, quiet area and very efficient staff.
Stayed 7 nights in Jul 2019

8/10 Good

Liz, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near attractions and restaurants. Quiet area. Property could use an update. Room not the "freshest" but still comfy and clean.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Everything except for no English channels on TV! Very nicely situated for visiting PALERMO.
Stayed 5 nights in Jun 2019

8/10 Good

Bily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent staff, very kind and very helpful. Some small updates needed in the room to get my rating to very good/excellent.
Stayed 4 nights in Jun 2019

10/10 Excellent

Alicia, Covina, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Rooms
Very spacious room and bathroom, convenient location.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019