Palheiro Ferreiro Holidays

Pros: modern hotel which opened relatively recently so everything looks new; lovely spa/ gym and sauna area. We went twice and were the only people there - maybe because it was still low season; great balcony space; big walk in shower; overall, a nice boutique feel to the hotel. But the reason why I’ve given it only three stars is because the attitude of most of the staff we encountered was so awful! Cons: poor cleaning service. We only stayed three nights but twice we had to ask for someone to clean our room - this was early afternoon after we had our breakfast and went out! The water in the gym had run out. Several times we asked for the container to be refilled, even going to reception, and gave up after an hour. It was finally done after we left. No towels or disinfectant spray in the gym either. Anytime we asked for something to be done (that should have been done btw), we were met with stony faces and an irritated expression. NOT what you expect or indeed, pay for, at a “five-star” hotel. Location-wise - it’s about a 45 minute walk to the heart of Funchal old town and a 15 min taxi ride. There’s a great shopping mall (Forum) three mins walk away with a big supermarket and brands like Zara, H&M etc

Beautiful location on the ocean.

I can’t rave enough about this hotel!! Parking included, fantastic and knowledgeable staff, unbelievable brunch/breakfast and the room was just outstanding. Reception was so patient with all my questions. Female staff really spent time with me and gave me the best advice. I really wish I remembered her name but she is exceptionally good at her role. I do wish there was a bottle opener in the room instead of having to get it from the front desk but that’s a small suggestion.

There is no single feature that stands out, meaning it is an excellent overall experience. We got upgraded to a suite with stunning views out to the ocean. The whole place is clean, well staffed and the level of service is impeccable. The spa facilities were amongst the best we have ever visited. If you want a truly relaxing break where the staff can’t do enough for you - this is the place!

I can’t rave enough about this place! It was the most luxurious vacation I’ve ever been on. From the views to the food, not to mention the absolutely amazing staff (shoutout to Claudia, you absolute angel) you will not be disappointed. In fact, you’re missing out if you don’t choose Albatroz!