Pallusieux Holidays

The baths and spa were great and our kids and us had an amazing time floating in the lazy river, going down the water slides, and enjoying the grass park area. The hotel was ok. We stayed in one of the family apartments and I think I’d have actually preferred to stay in the actual hotel. First of all our check in wasn’t till 4p when Expedia said 3p and that was frustrating. And then once we got into the unit we got a whopping 1 cup of coffee which wasn’t great. I think we’d go back here but change some things next time.

We had a wonderful stay at Matthiol Boutique Hotel. The room was beautiful, and I highly recommend using the sauna—it was an amazing experience. The staff were incredibly friendly, welcoming, and attentive throughout our stay. Breakfast was phenomenal, and we also had dinner at the hotel restaurant, which honestly was one of the best dining experiences we had in Zermatt. The food and atmosphere were outstanding. The hotel offers pick-up and drop-off service from the train station, which was very convenient and made arrival and departure seamless. The location is truly exceptional, with a beautiful trail right behind the property and breathtaking views of the Matterhorn. Highly recommend this hotel for an unforgettable stay in Zermatt.

I have mixed feelings about our stay at the White Angel Hotel. While the property has many positives, there were also some notable drawbacks. Pros: The hotel is beautifully located in the middle of the mountains, with stunning views from the rooms, dining area, and pool. The property is well maintained, breakfast was very good with a wide variety of options, and the staff was friendly and accommodating. It was also very convenient to rent ski equipment and purchase lift tickets directly at the hotel. Cons: The biggest issue was the check-in process and room arrangements. We booked three rooms with king-size beds for a total of eight travelers. According to Expedia, the rooms accommodate three people, and we planned for my husband and me to share the bed with our 8-year-old daughter, which we’ve done on many trips. However, at check-in we were told the rooms were considered “double” and that three people were not allowed to share a king-size bed. Our friends faced the same issue. We were forced to upgrade to “triple” rooms (king bed plus pullout sofa) at an extra cost of €200 per night per room—€2,000 total. Since it was Christmas Eve, we had no alternative. Pool and spa access is not included and costs €20 per adult and €15 per child per visit, which adds up quickly for families. Lastly, the ski-in/ski-out access is narrow and located on a steep slope, which may be difficult for inexperienced skiers.

The apartment was ready when we arrived. Check-in was easy and quick. The apartment was clean and tidy.