Outdoor pool

Reviews of Inn of America - Palm Beach Gardens

2 out of 5
Inn of America - Palm Beach Gardens
4123 Northlake Boulevard, Palm Beach Gardens, FL

Reviews

5.8
Rating 10 - Excellent. 77 out of 571 reviews" "
Rating 8 - Good. 129 out of 571 reviews" "
Rating 6 - Okay. 125 out of 571 reviews" "
Rating 4 - Poor. 113 out of 571 reviews" "
Rating 2 - Terrible. 127 out of 571 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Carolina

Disliked: Amenities
Served the purpose but it was too far from the airport. Location is rundown and antiquated
Stayed 1 night in Feb 2024
Response from Inn of America - Palm Beach Gardens on 16 Apr 2024
Dear Carolina,We appreciate your feedback and apologize for any inconvenience regarding our distance from the airport.  While our location may not be as modern as some, we strive to provide a comfortable stay for all our guests.  We're continuously working to enhance our facilities and services to better meet expectations.  Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best Regards,Inn of America - Palm Beach Gardens

6/10 Okay

Tyler

Travelled with group
Location was within 20 minutes of where we needed to go.
Stayed 7 nights in Mar 2024
Response from Inn of America - Palm Beach Gardens on 1 Apr 2024
Dear Tyler,We're delighted to hear that our hotel's location was convenient for your needs, being within a 20-minute distance to your destination.  Providing easy access to nearby attractions and activities is one of our priorities, and we're glad we could contribute to your enjoyable stay.  If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know.  We hope to have the pleasure of welcoming you back again in the future!Best Regards,Inn of America - Palm Beach Gardens

2/10 Terrible

GODFREY

Travelled with family
Disliked: Cleanliness, property conditions & facilities
i wasnt pleased at all with the condition of the area . it didnt feel save
Stayed 2 nights in Feb 2024
Response from Inn of America - Palm Beach Gardens on 15 Mar 2024
Dear GODFREY,Thank you for taking the time to leave us a review. We sincerely apologize for any discomfort you experienced during your stay. Ensuring our guests' safety and security is paramount, and we take your concerns seriously. Rest assured, we are actively addressing any issues related to the area's condition to enhance the overall experience for our guests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to exceed your expectations in the future. We appreciate your understanding and thank you for choosing to stay with us.Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Anita

Travelled with family
The lobby was not very welcoming!
Stayed 3 nights in Mar 2024
Response from Inn of America - Palm Beach Gardens on 7 Mar 2024
Dear Anita,Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced in our lobby. Your comfort is our top priority, and we appreciate your honesty. We're actively working to enhance the welcoming atmosphere, ensuring a more pleasant stay for all. Your insights guide our improvements, and we look forward to the opportunity to exceed your expectations on your next visit. Should you have any specific suggestions, please feel free to share.We value your input and strive to create a warm and inviting ambiance for our guests. Thank you for choosing us, and we hope to welcome you back soon. Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Steven

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Lady at the desk was very friendly and helpful so nice first impression. Had a few roaches in my room and outside was a little littered but otherwise it's get what you pay for as a cheaper option in the area.
Stayed 2 nights in Mar 2024
Response from Inn of America - Palm Beach Gardens on 5 Mar 2024
Dear Steven,Thank you for your detailed review. We appreciate your feedback and are delighted to hear about the positive impression made by our front desk staff. However, we apologize for any inconvenience caused by roaches in your room and the littered surroundings. Your comments are valuable, and we will take immediate steps to address these issues and enhance our cleanliness standards. We understand the importance of providing our guests with a comfortable and clean environment.Thank you for your understanding and input. Thank You,Inn of America - Palm Beach Gardens

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities
Frankly, the property was tired. The room did not smell good. The activity outside late at night was not pleasant.
Stayed 1 night in Feb 2024
Response from Inn of America - Palm Beach Gardens on 29 Feb 2024
Dear Jacob,Thank you for sharing your honest feedback. We apologize for any inconvenience you experienced during your stay. Our team takes your concerns seriously, and we are actively addressing issues related to room conditions and external activities. We are committed to providing a refreshed and pleasant atmosphere for all guests.We appreciate your valuable input and hope to have the opportunity to welcome you back and provide a more enjoyable experience. Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Rose

Travelled with family, Business traveller
The room assigned had bugs. I requested a different room. Room did not have a coffee pot nor ice holder.
Stayed 1 night in Feb 2024
Response from Inn of America - Palm Beach Gardens on 22 Feb 2024
Dear Rose,Thanks for taking the time to provide us with your valuable feedback! I sincerely apologize for the inconvenience you experienced during your stay. Please accept our apologies for any inconvenience caused by bugs in your initial room. Your comfort is our top priority, and we appreciate your patience as we promptly addressed the issue by assigning you a different room. Regarding the lack of a coffee pot and ice holder, we regret any oversight on our part. We'll address this matter internally to ensure such lapses don't recur. Your feedback is invaluable, and we're committed to enhancing our services.Thank you for bringing this to our attention.Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Feb 2024
Response from Inn of America - Palm Beach Gardens on 20 Feb 2024
Dear Juan,Thank you for the positive feedback! We're delighted you experienced great customer service during your stay. Providing exceptional service is our top priority, and we appreciate your recognition. We look forward to welcoming you back for another outstanding experience! Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Michael

Business traveller
Disliked: Amenities, property conditions & facilities
Super close to I95. But lobby smelled like smoke. Fictures in room were covered with rust. Bugs fell from vent in bathroom. No reoom service. Needs updated.
Stayed 3 nights in Feb 2024
Response from Inn of America - Palm Beach Gardens on 19 Feb 2024
Dear Michael,Thank you for highlighting the convenience of our proximity to I95. We sincerely apologize for the challenges you encountered during your stay. Addressing your concerns is our top priority, and we are actively working on improvements, including managing the odor issue and updating fixtures. We regret the inconvenience and hope you'll consider giving us another chance to provide a superior experience. Your feedback is invaluable, and we appreciate your understanding. Once again, we genuinely appreciate your feedback, and we hope to host you again very soon!Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Josh

Stayed 1 night in Feb 2024
Response from Inn of America - Palm Beach Gardens on 22 Mar 2024
Dear Josh,First and foremost, I would like to thank you for taking the time to give us feedback on your stay at Inn of America—Palm Beach Gardens. We are glad to learn that your stay at our Inn of America - Palm Beach Gardens Hotel was good; however, we would love to know how we could've improved your experience. Thank you for choosing us for your stay while visiting Palm Beach Gardens.Kind Regards,Inn of America - Palm Beach Gardens

4/10 Poor

Melinda

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They donot offer hous keeping when you are a stay over.We had to go to the office to get towels. We arrived and the swimming pools had several bic lighter torches a broken I pad.The room plugs part of them would not work. The front desk clerk on the weekend was not pleasant to deal with. The price I paid for the room was very expensive. I do not recommend this place.
Stayed 6 nights in Feb 2024
Response from Inn of America - Palm Beach Gardens on 14 Feb 2024
Dear Melinda,Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during your stay. We're committed to addressing these issues promptly. Rest assured, we're investigating the housekeeping oversight, pool area concerns, and room maintenance. Your feedback is invaluable for our improvement. We regret any inconvenience caused by our front desk service and are taking steps to ensure a more pleasant experience. Regarding pricing, we constantly evaluate our rates to provide fair value.We appreciate your honesty and hope you consider giving us another chance to exceed your expectations. Your satisfaction is our priority. Furthermore, we apologize for your experience and hope you will allow us to restore your confidence in our business on a future visit.Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Peter

Stayed 2 nights in Feb 2024
Response from Inn of America - Palm Beach Gardens on 12 Feb 2024
Dear Peter,Wow, thanks a lot for the PERFECT SCORE! We are thrilled you had a great experience staying with us at Inn of America - Palm Beach Gardens. We would love to host you again on your next Inn of America - Palm Beach Gardens visit.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn of America - Palm Beach Gardens

4/10 Poor

MICHAEL, HILTON HEAD

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Seedy atmosphere!!!
Stayed 1 night in Feb 2024
Response from Inn of America - Palm Beach Gardens on 6 Feb 2024
Dear Guest,Thank you for taking the time to leave us a review. We're disheartened to learn about your perception of our hotel's atmosphere. Providing a comfortable and welcoming environment is our priority, and we apologize if we fell short of your expectations. Your feedback is crucial, and we take it seriously. Rest assured, we are actively working to address any concerns and enhance the overall atmosphere. We aim to create a positive experience for all guests, and we appreciate your input.We value your perspective and hope to have the opportunity to improve and impress on your next visit. Thank You,Inn of America - Palm Beach Gardens

2/10 Terrible

MARJORIE

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Inn of America - Palm Beach Gardens on 17 Jan 2024
Dear MARJORIE,Thank you for taking the time to ratings your stay at our Palm Beach Gardens hotel. I am deeply disappointed to learn about your recent stay at Inn of America - Palm Beach Gardens. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Again, please accept my sincere apologies for the difficulties during your stay with us.Thank You,Inn of America - Palm Beach Gardens

8/10 Good

Onica

Stayed 1 night in Dec 2023
Response from Inn of America - Palm Beach Gardens on 3 Jan 2024
Dear Onica,We appreciate the time you took to leave such a positive rating of your experience staying with us. It makes me happy to hear that you enjoyed your stay.We hope to be able to host you again soon at Inn of America - Palm Beach Gardens!Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Susan

Stayed 1 night in Dec 2023
Response from Inn of America - Palm Beach Gardens on 27 Dec 2023
Dear Susan,We are always pleased to receive feedback from our guests about their stays with us at Inn of America - Palm Beach Gardens, and we are delighted with your perfect score ratings - thank you very much. We would love to host you again on your next visit to Inn of America - Palm Beach Gardens.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn of America - Palm Beach Gardens

2/10 Terrible

Pedro

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 2 nights in Nov 2023
Response from Inn of America - Palm Beach Gardens on 4 Dec 2023
Dear Pedro,Thank you for taking the time to review your stay at our Palm Beach Gardens hotel. We are deeply sorry for any inconvenience caused during your stay due to the presence of roaches. Please accept our sincerest apologies; this is not reflective of our standards. Immediate action will be taken to address this issue and ensure a thorough inspection and treatment of our premises to maintain the highest standards of cleanliness and comfort for our guests.We value your feedback and hope to have the chance to restore your faith in our hotel on a future visit.Thank You,Inn of America - Palm Beach Gardens

2/10 Terrible

Lee

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this property
Stayed 3 nights in Nov 2023
Response from Inn of America - Palm Beach Gardens on 21 Nov 2023
Dear Lee,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Inn of America at Palm Beach Gardens.Sincerely,Inn of America - Palm Beach Gardens

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s my go to hotel in PGA
Response from Inn of America - Palm Beach Gardens on 10 Nov 2023
Dear Angel,Amazing! Thank you for giving us a PERFECT score review and recommending our hotel to other travelers. We are thrilled to be your go-to hotel in PGA! It's always a pleasure to welcome back valued guests like yourself. Your loyalty means the world to us, and we're committed to consistently providing the comfort and convenience you've come to expect. If there's anything specific you love about your stays or anything you'd like us to enhance further, please feel free to share.We look forward to being your home away from home in PGA for many more visits to come.Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Lizbet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Inn of America - Palm Beach Gardens on 27 Oct 2023
Dear Lizbet,Thank you so much for leaving a Perfect Score for your stay at Inn of America - Palm Beach Gardens. We are thrilled you had a great experience staying with us at Inn of America - Palm Beach Gardens. We would love to host you again on your next visit to Inn of America - Palm Beach Gardens.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Brent

Liked: Staff & service
Not the cleanest place, but what do you really expect for the price you get it for.
Stayed 1 night in Oct 2023
Response from Inn of America - Palm Beach Gardens on 25 Oct 2023
Dear Brent, I appreciate your understanding of the pricing and its relation to the place's cleanliness. We appreciate your perspective and continually work to provide the best possible value for our guests. If you have any specific concerns or suggestions for improvement, please don't hesitate to share them, as your feedback is valuable in helping us make necessary improvements. We hope to continue serving you in the future and to provide you with an even more enjoyable experience. Thank you for choosing our hotel. Thank You, Inn of America - Palm Beach Gardens

2/10 Terrible

Teresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was supposed to be non-smoking but had been heavily smoked in. There was also an ash try and cigarette burns in the blanket. I checked out and went to another hotel.
Stayed 2 nights in Oct 2023
Response from Inn of America - Palm Beach Gardens on 18 Oct 2023
Dear Teresa,We are very sorry to hear about your negative experience staying with us. We sincerely apologize for the disappointing experience you had in our room. Your feedback is important, and we will investigate the issue to ensure such occurrences are not repeated in the future. We understand your decision to check out and seek alternative accommodation, and we're truly sorry for the inconvenience you experienced.We value your input, and we hope you might consider giving us another chance in the future to provide a much more pleasant and satisfactory stay. Thank you for sharing your concerns with us.Thank You,Inn of America - Palm Beach Gardens

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Inn of America - Palm Beach Gardens on 12 Oct 2023
Dear Thomas,Thank you for leaving us a review. However, we are disappointed to learn that you were unhappy with your Inn of America - Palm Beach Gardens stay.  I am deeply disappointed to learn about your recent stay at Inn of America - Palm Beach Gardens. I wish you had told our staff about your problems when you were here; we could have fixed them.Please accept my sincerest apologies.Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Inn of America - Palm Beach Gardens on 5 Sept 2023
Dear Darryl,Thank you so much for your heartfelt ratings! We are always delighted to receive such amazing feedback from our guests about their experience staying with us. We are thrilled you had a great experience staying with us at Inn of America - Palm Beach Gardens. We would love to host you again on your next visit to Palm Beach Gardens.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Inn of America - Palm Beach Gardens on 17 Aug 2023
Dear Lee,First and foremost, I would like to thank you for taking the time to give us your feedback on your stay with us at Inn of America - Palm Beach Gardens. We are glad to learn that your stay at our Palm Beach Gardens Hotel was good; however, we would love to know how we could've improved your experience. We are looking forward to seeing you again in Palm Beach Gardens.Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

madeleyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well
Stayed 2 nights in Jul 2023
Response from Inn of America - Palm Beach Gardens on 8 Aug 2023
Dear Madeleyne,We are always pleased to receive a full star rating from our guests about their stays with us at Inn of America - Palm Beach Gardens - thank you very much. We would love to host you again on your next visit to Palm Beach Gardens.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn of America - Palm Beach Gardens

10/10 Excellent

Judyann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Inn of America - Palm Beach Gardens on 8 Aug 2023
Dear Judyann,Thank you for your PERFECT REVIEW of your Inn of America - Palm Beach Gardens stay. We are thrilled that you had a great experience staying with us at Inn of America - Palm Beach Gardens. We would love to host you again on your next visit to Palm Beach Gardens.  We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn of America - Palm Beach Gardens

4/10 Poor

jeannie

Travelled with family
Not clean
It wasnt clean and it had roaches
Stayed 1 night in Jul 2023
Response from Inn of America - Palm Beach Gardens on 3 Aug 2023
Dear Jeannie,Thank you for sharing your feedback with us. We are deeply sorry to hear about your unsatisfactory experience at our hotel. Maintaining a clean and comfortable environment is paramount, and we deeply regret falling short. We apologize for any inconvenience caused by the lack of cleanliness in your room. Additionally, we are genuinely sorry to hear that you encountered roaches during your stay. This is not acceptable, and we understand how distressing it can be. We take pest control seriously and will address this matter immediately with our team to ensure proper measures are taken to resolve it. We apologize for any discomfort and distress this may have caused you during your stay. Your feedback is invaluable as it helps us identify areas to improve.Thank you for bringing these issues to our attention, and we wish you the best in your future travels.Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

david m, anniston

Stayed 2 nights in Jul 2023
Response from Inn of America - Palm Beach Gardens on 17 Aug 2023
Dear David M,It was an immense pleasure to host you at Inn of America - Palm Beach Gardens, and we are thankful to you that you took the time to leave a review of your stay with us. We are glad to learn that your stay at our Palm Beach Gardens Hotel was good; however, we would love to know how we could've improved your experience. Please contact us to provide more detail about your experience so we can continue improving our product and service.Thank you again for staying with us.Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Harold

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cockroaches
Overall not bad except the cockroach
Stayed 1 night in Mar 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Harold,Thank you for choosing to stay with us. I'm sorry to hear that you encountered a cockroach during your stay. We take cleanliness and pest control very seriously, and we apologize for falling short of your expectations in this regard.Despite this issue, we are glad to hear that you had an overall positive experience during your stay, and we hope to have the opportunity to welcome you back in the future.Thank You,Inn of America - Palm Beach Gardens

8/10 Good

jeannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love my stay here
I always stay here i have no problems.
Stayed 1 night in Mar 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Jeannie,We are so glad to see that you enjoyed your Palm Beach Gardens getaway. Thank you for sharing your positive experience with us! We are delighted to hear that you have consistently enjoyed your stays with us and that we have met your expectations. We appreciate your loyalty and look forward to welcoming you back in the future!Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

FAITH, Lamoine

Liked: Cleanliness
Disliked: Amenities
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear FAITH,Thank you for giving us an appraisal on your stay at our Palm Beach Gardens hotel.  We have a well-trained and experienced staff that is always present for your assistance; we wish if you had informed them about your concerns, they would have immediately assisted you.  Once again, we apologize for any inconvenience you had to face and wish to host you again to put our best foot forward and ensure you have a great stay in the future!Thank You,Inn of America - Palm Beach Gardens

8/10 Good

Mike

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Mike,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Palm Beach Gardens.Thank You,Inn of America - Palm Beach Gardens

6/10 Okay

Joanne

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Joanne,Thank you for taking the time to leave us a rating of your stay with us at Inn of America - Palm Beach Gardens. We work tirelessly to ensure our guests experience the best hospitality in Palm Beach Gardens.  We also wish you could elaborate on your experience, especially where we went wrong.  Our goal is to provide a memorable stay and so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit to Inn of America - Palm Beach Gardens.Thank You,Inn of America - Palm Beach Gardens

8/10 Good

Jeffrey

Stayed 1 night in Mar 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Jeffrey,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Palm Beach Gardens.Thank You,Inn of America - Palm Beach Gardens

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower leaked in bathroom floor. Had to ask for fresh towels
Stayed 7 nights in Feb 2023
Response from General Manager on 10 Mar 2023
Dear Travis,Thank you for letting us know about your stay. While it is unfortunate that not everything was perfect, we're glad your overall stay with us was lovely enough to earn us a high rating! We'll keep your comments in mind as we improve, and we hope for another chance to impress you the next time your travels bring you through town.

4/10 Poor

Karen

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Pool was closed. Bugs in room. Shower curtain moldy
Stayed 1 night in Mar 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Karen,We are sorry to learn that you did not enjoy your stay with us. We are sorry to hear about the issues you experienced during your stay with us. Please accept our sincerest apologies for the inconvenience.We hope you choose us again and give us a second chance to provide a great stay in Palm Beach Gardens.Thank You,Inn of America - Palm Beach Gardens

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Look else where
When we checked in we were told if we needed any linen to come to the office or ask the woman cleaning the rooms to be able to get them from her cart. My son is 5 and the first night had had peed though his over night diaper. We went to the front desk and they told us they didn’t have anything as they hadn’t done laundry yet. We had to put a towel on the bed to cover the pee. All throughout the night we heard banging and loud noises. Every morning we would wake up to our room smelling of weed from what I’m assuming the people that lived on the other side of the hotel. Pool was broken and had a chain on the fence. Cars were parked in the parking lot with cones around them. Not somewhere I would ever want to bring my family again.
Stayed 3 nights in Feb 2023
Response from Inn of America - Palm Beach Gardens on 19 Apr 2023
Dear Guest,We are disappointed that your stay with us was not up to par. It is unacceptable that we did not have any extra linens available for you and your family when you needed them. All of the issues you bring up will be addressed to ensure a better experience for our future guests. Again, we apologize for your experience and hope that you will allow us to restore your confidence in our business on a future visit.Thank You,Inn of America - Palm Beach Gardens

8/10 Good

Adrian

Liked: Cleanliness
Stayed 2 nights in Feb 2023

8/10 Good

Per, WHITE PLAINS

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the room was good/Holiday Inn level. Amenities cheap. Lobby/Desk felt like a No Tell Motel, by the hour, but the service was good. Entrance to get to the lobby strange and convoluted. Will stay again.
Stayed 2 nights in Dec 2022
Response from General Manager on 17 Dec 2022
Dear Per,Thank you for taking a moment to let us know about your experience at our property. We're delighted that you loved our comfortable accommodations and excellent service, and we look forward to welcoming you back to Inn of America in the future.

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Door was had big gap at bottom of it. Mole was on ceiling and shower curtain. Covers had cigarette burns on them. In an non smoking room I killed three roaches so I left hotel room at 5am to sleep in my rental ca. I felt more comfortable in car then there
Stayed 1 night in Jul 2022

4/10 Poor

Karly

Stayed 1 night in May 2022

4/10 Poor

Christy

Travelled with group
Disliked: Amenities
Stayed 2 nights in May 2022
Response from ss on 23 May 2022
Sorry to hear you were unhappy will do our best to improve

4/10 Poor

Ruth

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was poor unkept
Stayed 3 nights in May 2022
Response from General Manager on 12 Jun 2022
Dear Ruth, Though we are an older building, we do our best to maintain a high level of comfort. In the future, please let us know about any issues as you run across them; our team is always happy to assist.

2/10 Terrible

PAULETTE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just plain nasty
The place was horrible smell bad shower curtain never been wash i wish i could get my money back
Stayed 2 nights in Apr 2022
Response from AP on 23 May 2022
sorry for the inconvinence we would have offered to move you to another room had you brought to Front Desk attention after check In Will take care of the problems you faced and will do better

4/10 Poor

Rhonda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from AP on 12 Apr 2022
Sorry to hear you were unhappy Will do our best to improve and gain back your business

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from AP on 11 Apr 2022
Thanks for letting us serve your hospitality needs

10/10 Excellent

Maria

Liked: Room comfort
Disliked: Cleanliness, staff & service
Don’t go to this pla e
Just smelled some what if a bad order doors slamming through out the nite loud music and loud talking
Stayed 1 night in Apr 2022
Response from AP on 11 Apr 2022
sorry to hear you were unhppy had you called the front desk we could have cut out the loud music Sorry for any inconvinence

8/10 Good

Claudia

Travelled with family
Liked: Staff & service, property conditions & facilities
Not the cleaness place but good choice if there is nothing else around.
Stayed 1 night in Apr 2022
Response from AP on 3 Apr 2022
We promise to improve thanks for staying with us

8/10 Good

Timothy, Boise

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was tucked away in the corner of I-95 and Northlake Blvd. Facility is aging. Light fixture would not turn off without unplugging the bulb, AC/Heater was old and loud. Room was clean and comfortable. There was a door connected to the next room. Grounds were well-lit at night. Good location off the interstate. Good dining options nearby. Gas prices next door were horrendous at $4.73/gallon.
Stayed 3 nights in Mar 2022
Response from AP on 2 Apr 2022
Thanks for staying with us