Palm Desert Hotel Guide - Palm Desert Visitor Center hotels in Palm Desert, United States of America.

"the breakfast was fantastic...our room was clean and comfortable, the staff was lovely...pool was excellent, didn't try the hot tub...nice quiet area...would love to stay here again.."

"Was a nice stay"

"Definitely not a place I would recommend staying at. The first room we were provided did not cool down, the AC was not working properly. They tried to fix it and after being in the room for about 4 hours we had to pack everything up and moved to another room that seemed smaller but the AC was working only to find out later that the bathroom door did not close. We went down to the lobby to inform them, only to be told that maintenence waa done for the day and no one could go check on it. We had five people on our reservation and were only provided 3 hand towels and 3 bath towels. We had to go to the lobby and ask for additional towels. The room we were moved to had someone's personal items in one of the drawers, the items were turned in to the staff at the reception area. The two rooms we were in were had several carpet stains, dirty walls, dirty lamps, dirty couches, along with worn furniture. The trash cans around the property had overflowing trash and filthy floors, they definitely need more housekeeping all around including a good pressure washiing. I took out my own trash to the big trash can at the end of the hall several times, which should be cleared out from there by housekeeping a few times a day. On one of the nights I took out my trash and placed it in the trash can around 8pm only to still find it there the next morning when I passed by around 11am. The pool was another story, some days it was so filty with moths, bees and other debris, along with murky water. "

"Clean room good service at front desk "

"Loved it"

"Amazing staff. Well kept waterpark with supervision, very family friendly."

"Excellent place to stay, staff were friendly, pool was open 24/7. I would definitely recommend. The only thing I would have liked different would be if cutlery and plates/bowls were provided. We went to the Albertsons, two minutes away, and bought some so it wasn't the end of the world. Am definitely planning on returning as they clearly care about the clientele."

"Pictures of the place make it look better than it is. This place is tiny. The refrigerator is an absolute joke. The freezer is filled with frost and the freezer door is missing. Be prepared to bring your own ice."

"The Spectrum TV system didn’t work properly on any of the three TVs. We spent hours on the phone with Spectrum and they finally sent out a technician to fix them. There were NO instructions on how to set the thermostat or how to use any of the appliances. I called the owner twice about the TVs and appliances and she didn’t know anything. I had to call Samsung to find out how to reset the washing machine to get it to work. It was very frustrating and stressful! Also, no kitchen table and very limited seating in living room."