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Hotel y Restaurante Casa Texel

3.5 star property
Hotel y Restaurante Casa Texel offers a peaceful nature retreat with spa services, quality dining, and a staff that consistently receives positive guest feedback.

Choose dates to view prices

Travelers find tranquility in the lush gardens of Hotel y Restaurante Casa Texel, where children enjoy the playground while adults relax with spa treatments. The property provides in-room WiFi for staying connected and an on-site restaurant serving delicious meals.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: approximately USD 6 to 20 per person
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Is Hotel y Restaurante Casa Texel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel y Restaurante Casa Texel?

Self-parking is free at this property.

What time is check-in at Hotel y Restaurante Casa Texel?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel y Restaurante Casa Texel?

Checkout is at 1:00 PM.

Where is Hotel y Restaurante Casa Texel located?

Situated in Panajachel, this hotel is within 1 mi (2 km) of La Galeria and Lake Atitlán. Azul Maya Archaeological Museum and Casa Cakchiquel Arts Center are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.2

Cleanliness

7.8

Location

7.4

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 14 out of 37 reviews
Rating 8 - Good. 7 out of 37 reviews
Rating 6 - Okay. 4 out of 37 reviews
Rating 4 - Poor. 5 out of 37 reviews
Rating 2 - Terrible. 7 out of 37 reviews

Reviews

Verified

6/10 Okay

Lizbeth

Disliked: Staff & service, amenities
Limited breakfast options, they charge for the minimal items and horrible customer service.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Un

Liked: Cleanliness, staff & service
The registration was not what I expected. I reserved this place about a month before my trip and I paid in advance just to find out that I didn't have a reservation by the time I got there. I took three 3 times to and two 2 days to make sure my reservations was good.
Stayed 3 nights in Nov 2025
Verified

2/10 Terrible

Ali

Disliked: Staff & service, amenities, property conditions & facilities
Let down, staff member was use
Stayed 1 night in Jun 2024
Verified

2/10 Terrible

Leonel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty, mildew on the corners of the shower walls, the bathroom door rusty and wood not close. The shower head was a nightmare. No hot or warm water as promised in the room description. I absolutely needed to shower so I did take a shower, the bathroom (not shower floors) but bathroom floors became flooded. It was a nightmare.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Carla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel dis not honor my reservation. Sold my room and did not let me know until a month later. I had a hard time finding a hotel last minute and ended up paying more than I had planed for. NOT RELIABLE!!!!
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Melissa

Liked: Cleanliness
Buen lugar y ubicación
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Gustavo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Habitacion muy muy mal
Stayed 1 night in May 2025
Verified

10/10 Excellent

Flor

Liked: Cleanliness, amenities
very cool and very nice place to stay
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Annette

Excelente.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Béatrice

Disliked: Property conditions & facilities
Le ménage, l'aération et la douche qui gicle
Stayed 2 nights in Mar 2024
Verified

8/10 Good

KAZUHISA

Liked: Cleanliness, staff & service, property conditions & facilities
このホテルは湖に近く、とても静かで非常に良い所です。ただし、部屋には中庭を見る窓が一つしか無く、薄暗く、風が入らないのは残念でした.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I am immensely enjoying the spaciousness of my quarters
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Jose Q.

Liked: Cleanliness
Disliked: Communication, listing accuracy

Horrible stay

No hot water in the room. VR BO never informed the hotel of our stay. The hotel claimed they had nothing to do with VR BO. Luckily they were nice enough to accept the reservation I had paid for. Do not reserve or you could end up with no room.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about it The food was delicious, the staff friendly. I will definitely go back. Thank you
Stayed 1 night in Apr 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
We came back from dancing at midnight. Gates were closed and there was nobody to let us in. Had to climb tall spiky fence and ripped a pair of $200 jeans. Got to the room- no water at all until about 2 am. Couldn’t shower after all day of activities and dancing. Bathroom very dirty. No water again ok the morning of departure for the airport. No shower again. Rental car splashed with paint since they were painting, but thanks to a kind manager it was cleaned up. Don’t recommend this place
Stayed 3 nights in Feb 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness

Hotel Texel is Overpriced

Very few amenities at this hotel. Not enough value for the price. It is $25 per night too much.
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights. Office staff unfriendly and unaccomodating. Room warm and stuffy, No overhead fans. Second night no electricity, Hotel had no generator so not even a light to find our way. Electric was still out the next day when time to check out. Would not rebook. Restaurant had good breakfast and waitstaff.
Stayed 2 nights in Feb 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great customer service. Hotel needs impovement!

Need deep cleaning, the room we got smelled really bad.
Stayed 1 night in Jun 2018
Verified

4/10 Poor

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overrated hotel near the lakeshore

While the proximity to the lakeshore, shopping and restaurants and shopping is good, Casa Texel Panajachel is marketed as a much better hotel than it really is. This is a two star hotel plain and simple and overpriced for what you get. Overall, I was very dissatisfied.
Stayed 1 night in Feb 2018
Verified

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort

Wont stay here again

This was the only hotel available for the night we requested and it was the most expensive of the three we stayed at but the worst hotel. Very uncomfortable bed, toilet didn't flush, had to shower in standing water, front door was cheap like an interior closet door, The whole place was pretty bad.
Verified

8/10 Good

Lilliam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Panajachel , Guatemala

Great room (without a/c), great service. A little noisy at night since is located in a centric place.
Verified

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chambre spacieuse

Belle chambre, 2 lits queen et un lit simple très confortables, près de tout. Restaurant et café juste en bas de l'hôtel.
Verified

10/10 Excellent

Salvador

Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Mitchell

Stayed 1 night in Mar 2025