Jeram Hotel Guide - Pantai Remis hotels in Jeram, Malaysia.

"Great location if you plan to use the railway system, right next to Kl Sentral station, a short walk within the buildings. Next to the Sentral Mall, food galore everywhere you look. A huge spread buffet breakfast, great value. Only downside is that the slightest noise outside can be heard through the door. Maybe a good insulation around the door can help. "

"I normally don’t write negative reviews, especially for a hotel I was genuinely excited to stay at. I had been looking forward to experiencing one of the Shangri-La hotels. Unfortunately, due to the recent war in the Middle East, I had to postpone my travel plans since my return flight to the U.S. would have routed me through Dubai. When I first reached out to the hotel, they seemed accommodating. However, after a lot of back-and-forth communication, they ultimately decided not to issue a refund because the reservation was non-refundable. I then asked whether they could at least provide a credit for a future stay, since traveling through the Middle East during this time simply does not feel safe. Unfortunately, they were unwilling to offer any flexibility and subsequently ignoring my emails. I made it clear that I had no intention of canceling my stay and was only doing so because of these unsafe and uncertain circumstances, including not knowing whether airspace in Dubai would remain open. Despite explaining this, the hotel still chose not to make an exception. Because of this, I am extremely disappointed with the level of customer service. The room itself was not particularly expensive—around $200 total for two nights—so this was never really about the money. What upset me most was the lack of empathy and willingness to accommodate a guest dealing with an unpredictable and potentially unsafe situation. "

"I stayed for 5 nights in the Studio Suite and absolutely loved my stay to the degree that I would say it’s my favourite hotel of all time. The suite was beautiful with thoughtful touches like fresh flowers, a handwritten note and fruit plate. Also a free mini bar (first items). From the bed to the shower to the kitchenette, everything was perfect. It was also so soundproof! The suite was an amazing deal given the access to the executive lounge! Wow, we had complimentary happy hour cocktails and appetizers daily and a more intimate breakfast some days. The Buffett was also amazing with tons of choices. Staff were so lovely and accommodating including an incredibly generous late check out which I very much appreciated. Outside of the lobby is the walkway to the MRT and 1 Utama mall. Incredibly close and convenient. I can’t wait to come back! My highest recommendation for this amazing hotel!! "

"Room was clean bud very tidy. Breakfast is fresh and abandon. For shopping the malls are nearby at walking distance."

"We stayed in a Grand Executive Suite and enjoyed the space and layout. We were there for a long stay and the beds became a problem. The main bed was a little firm for us but was sorted with a topper. We had prearranged for a single bed "

"All good"

"Clean room."

"The public areas of this hotel are impressive — the rooftop pool, bar, lobby and restaurant all have a premium feel that sets expectations high. Staff were friendly and attentive throughout my stay. However, the rooms tell a different story. While everything you need is there — good shower pressure, towels, a fully equipped kitchen — the overall look and feel is quite basic and underwhelming. It reminded me more of a budget hotel chain than a Hyatt property. I also requested a high floor but was given one of the lowest, which was disappointing given the building's height and the views on offer. Worth noting too that elevator noise was noticeable from my room despite being some distance from the shaft — you could hear the muted rumble of lifts moving up and down the building. A solid option for the facilities and service, but don't expect the room itself to wow you."

"Everything just so perfect! Will definitely come back next time! "