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"It was great for the price "

"We traveled as a party of 6 and had a wonderful week. Because we booked through Expedia, the resort seemed to place special significance on our reservation — we received Expedia wristbands & door hangers, which made us feel oddly VIP (maybe damage control given mixed reviews, but we felt well cared for). Don’t believe the haters — they truly aim to please. Do the pre-check-in if possible. The app didn’t work for me, and the in-person process is long when you just want to start vacationing. Had a hiccup at check in. Noella came over as we sorted it out and turned things around. She gave us her direct number, checked in frequently, comped us a cabana, and got us into every restaurant as desired. She is truly an angel and made sure a small glitch didn't turn into a big deal. Restaurant food was excellent; buffet was hit or miss but had surprises — especially made-to-order items. Pro tip: bacon is only available by asking the omelet cooks. Dinner at the restaurants is the way to go, every meal our group ordered was delicious. At the time of writing, this is the only resort in the bay, so the beach is not crowded. Kayaks and paddleboards require reservations and they have only 2 of each total. Beach vendors were friendly, conversational, and respectful — never pushy. Lovely people. Love the Tico spirit. Shout out to Emu for having those tequila shots always at the ready! Great resort for day drinkers: fun daytime party vibe, quieter nights. DJs were meh. Pura Vida! "

"This resort exceeded our expectations. It was quiet, smaller than other resorts we’ve stayed at, had plenty of activities, walkable to the nearby marina and shops, and the service was amazing. We walked to other restaurants in the area, which were fantastic. The swim-up bar was a huge bonus as we spent so many hours in the pool. The beach was pristine and gorgeous. The most beautiful beach and picturesque sunset I’ve ever seen. The beach vendors were kind and did not bother. Food at the restaurants was good but not great. Traveling with a small child, we weren’t looking for the highest quality food anyway. We utilized the in room childcare - Alejandra was so sweet and kind. The massage and facial we received at the spa were relaxing and just what we needed. Service at the restaurants was good, but it was very slow at 5 o’clock somewhere during lunchtime. The only real complaint I had was the pillows were lumpy and uncomfortable. The bedding in general seemed not to fit the mattress as it kept coming off. Other than that, we had an excellent stay and plan to return again in the summer. "

"The staff were amazing! Shout out to Kendy from the main restaurant, the Chef, Daniel from the pool bar and Hazel from the front desk. The food and drinks were so good and the service was amazing. The hotel is nice and quiet with plenty to do and the beach is lovely."

"Everything was perfect. Highly recommended."

"We had an amazing experience here-staff was great, rooms were clean and well appointed, housekeeping was excellent, food was excellent! We had a very smooth and first class experience at the W, can’t wait to plan another trip here."

"Linda vista hacia el mar, el personal muy amables y atentos a las necesidades de los huéspedes, Excelentes frutas."

"Gorgeous resort, maintained spotlessly, an amazing beach and some of the best all inclusive food I’ve ever had. The water park next door was so fun for adults and kids alike. And the best are the people - incredibly friendly and always smiling. We loved our stay. Thank you to the amazing staff at the Riu Palace! "

"Everything is fine"