Papeno'o Holidays

Staff were very friendly and welcoming

Room was great. It was large with an amazing view. Overall, the hotel staff were friendly. Check in was very delayed and a little disorganized. The manager was involved with numerous dissatisfied guests but after check in the stay was wonderful. The pool, the view from our room and anywhere on the property is amazing. Great place to relax before flying out on late flight.

We stayed here post-cruise, and check-in was a nightmare. The entire lobby was filled with luggage for hours. The staff was very nice and patient, and tried to accommodate the many people waiting. The hotel is located quite close to the cruise ship port, and right across the street from the ferry port, so it is convenient. However, our only view was of the ferry port. The air conditioning in our room was completely inadequate. The temperature never got less than 10 degrees above what it was set for. We heard complaints from many other guests also. Thankfully we travel with venty fans - they were a life saver. The hotel offers very few amenities. Apparently there was a nice patio area off the first floor, but we were never told about it. This hotel is okay as a short stop over pre- or post-cruise, but there are many better options a little further out.

Cook’s Bay is one of the most wonderful places we’ve ever stayed, and we’ve stayed at many fantastic places around the world. The staff was amazingly nice. The rooms were spotless. The beds were very comfortable. The air-conditioning worked. The showers were hot. The towels were first class. Most important for us was the amazing snorkeling right off the edge of the property and the amazing views of the beautiful mountains of Moorea. We saw sharks, turtles and rays along the beautiful coral reef that drops down like a cliff just off the water’s edge. The water was unbelievably clear and blue. The swimming pool was perfect. My only hesitation in writing this review is that it will encourage more people to go there when I would love for this to remain a secret.

Everything was good.