Rio de Janeiro Hotel Guide - Parque da Catacumba hotels in Rio de Janeiro, Brazil.

"Amazing staff and very nice"

"Great hotel "

"Overall, the hotel is excellent, and our stay was truly memorable. The facilities, service, and atmosphere exceeded our expectations, and the experience as a whole was extraordinary. We would like to especially highlight Caio and the young Carlo for their constant help and kindness throughout our stay. A special thank you as well to Djaci for his excellent service and warm treatment during our dinners at the hotel, and to Patrick for his outstanding service during the afternoons and evenings. We would like to give very special recognition to Jairan Andrade, who was absolutely incredible from the very first day. Jairan provided us with the best advice and recommendations, helping us enjoy an amazing trip in Rio de Janeiro. His professionalism, dedication, and genuine care made a real difference in our experience. As a constructive point for improvement, the only area that could benefit from some attention is the front desk service. We had to complete the check-in process twice and received conflicting information regarding payment conditions. Additionally, we experienced recurring issues with our room keys over five days, which required us to return to the front desk daily for assistance. There were also some inconsistencies with bathroom amenities. Improving coordination and service at the front desk would further elevate an already excellent hotel experience. We truly enjoyed our stay and would gladly return. Thank you to the entire team f"

"Amazing staff, customer care and they are lovely with pets! Will be back always! ❤️"

"Yes"

"Staff is very kind and helpful. Hotel is clean and comfortable."

"The air conditioning was great, a few steps away from the beach and they offered great food. Also staff was soo welcoming and nice. When I come back to Rio I will be staying at the Windsor again. They treated me soo well ❤️"

"Room was spotless, amazing, kind, helpful staff, beautiful pools, and the food was excellent! "

"Staff were extremely professional and accommodating. Big, clean room. Renovated. "