Paynes Crossing Holidays

The Good: hotel reception staff and cleaning staff are friendly, welcoming and helpful. Location of the hotel is excellent as it's withing walking distance of The Vatican Museums and St. Peter's Square. The Bad: BE AWARE of the time of year that you are travelling as this hotel has rooms that have individual A/C units that you can control and Centralized A/C that the hotel controls. Rome experienced a heat wave not seen in 70+ years in May 2026 and our room, as it was for a number of other guests, was like a sauna for the three days we stayed there! We were given many reasons for the Centralized unit not working...all absolutely unacceptable!

Clean; breakfast good; staff very helpful;

Amazing! Would stay here again

Amazing stay , very professional and welcoming staff , always there happy to assist any needs , if I could I would give them 6 stars !!!

We had two rooms on two separate floors. Both rooms were lovely. We also were traveling with a 4 year old. The air conditioning was amazing in the room, especially being there in the heat wave. Beds were comfy enough, and my child’s pull out was probably the comfiest one I’ve ever sat on. If I was coming back to Rome, I would definitely stay here again. Pros: Great location. Staff was so helpful with anything we needed and friendly. Breakfast was available. Each floor has a lounge with different amenities. There is a restaurant upstairs, so if you don’t want to leave one night, you can. Walking was achievable to almost anything. If you don’t want to walk, there is a taxi stand nearby. Cons: parking. The parking and hotel are in a ZTL, so you have to get a pass to get to it unless you’re out of the times, and if you are, the parking garage is full. Being cobbled streets, trying to get your luggage there from the other parking garage nearby was a feat. But you can call the hotel with your license plate and they put the ZTL in over the phone. Second one, which has only to do with location: I would not consider this a friendly hotel for people with limited mobility. You are on the main stretch between pantheon and trevi. Between the cobbled streets, the people, and the vendors, it does get tight. Overall, loved the stay. My kid wants to go back.