Pegan Hill

Atlas was immaculate in many ways. Some of the staff were also very helpful. The issues lie in unpreparedness given how new it is. e.g. For the price point, I would not have expected pounding music above me from the restaurant till past 1am. When I called the front desk to inquire at 10:30pm about the loud bass and music, the response was “Do you need earbuds? Can I have someone send up earbuds? How about a noise machine?” When I could not even hear my TV and my heart was pounding from the loud bass, no earbuds or sound machine would have worked… That was highly disappointing. At the very least, Atlas should not have understood this noise travelling problem and should not have allowed the party even to have turned up the bass that high. The staff should also have been better trained with client communication. e.g. I have asked to speak with the manager to relay my discontent twice in two days. Not surprisingly, no one bothered to follow up. e.g. Restaurant - The breakfast at AMA was absolutely excellent but the portion size of the restaurant fluctuates quite a bit. A yoghurt with granola can literally halve in size depending on the day. It takes 5 minutes to find a server to do anything. Breakfast tea comes without the requested milk or sugar. When they finally come in 10 minutes, there was no spoon. So you have to wait another while for that. What was shocking was the staff was genuinely surprised I asked for a spoon to stir in the milk and sugar.

Wonderful classic harbor front hotel. Very nice front desk. Would stay again

Perfect from start to finish. Location. Rooms. Staff.