Pemenang Hotels

"The place is very impressive as you enter into the reception. All staff are very welcoming and happy. We were seen to our room quickly with lovely refreshments. The room itself was well equipped and had an open shower so it felt fresh even in the rain. The breakfast has a wide choice of foods situated on the terrace over looking the pool. The room was beautiful and had great amount of outdoor seating for each villa. It was a very peaceful and wholesome stay and we could not thank the staff enough for making it feel special. At the front of the resort, there is a beautiful beach that belongs to them. A selection of sun loungers, hammocks and a beach swing to suit all. The only thing that can make the stay 10/10 is some small paint refreshments in the room ."

"I really enjoyed my stay at Pink Coco, but I do have some constructive feedback that I hope will be received in the positive spirit intended. Cleanliness: My room was lovely, but I was slightly unnerved to find a hair on the sheets that was definitely not mine. Restaurant: I ordered a breakfast that promised ‘soft boiled eggs and cherry tomatoes on sourdough’. What I got was a bit different; hard boiled eggs (fridge cold) and guacamole on brown bread (no mention of avocado on the menu). It was okay, but not what I ordered. The staff at Pink Coco are SO kind and helpful, and I want them to do well. "

"We had booked our stay at Pearl of Trawangan with the clear understanding that breakfast was included in the room rate. However, the actual experience was quite disappointing and misleading. At the restaurant, the “included breakfast” was limited to just one juice and one main dish per person. While the staff kept emphasizing that this was “free,” it did not feel like a proper included breakfast as typically expected at a hotel of this category. There was no buffet or flexibility, and any additional items were chargeable. Additionally, there was a safety concern during our stay. There was an exposed/open nail outside our room, which could have easily caused injury. When we reported this, the staff did fix it, but the way it was handled made it seem like they were doing us a favor rather than addressing a basic safety issue that should have been proactively managed. This creates a gap between what is advertised during booking and what is actually delivered on-site. When a hotel mentions “breakfast included,” guests generally expect a more comprehensive offering, not a restricted set menu with minimal options. Overall, while the property itself may have its positives, these issues felt misleading and impacted our experience. I would strongly recommend that the hotel clearly communicate the exact breakfast inclusions at the time of booking and ensure basic safety standards are properly maintained to avoid inconvenience to guests."

"Lovely staff. Property is looking perhaps a little tired, but it is a good hotel and I’d stay here again. "

"Except in every possible way. The room, pool, food we're all amazing."

"Rooms we're perfect and very clean and smart. Pool areas we're good. Only thing that let's this property down is the staff, it is very hit and miss, some staff we're unbelievable and others we're rude. We rented 2 bikes and they both broke then we tried to use an adverstised Hotels.com bar discount and they took it really funny and tried to do anything not to give it us"

"Great relaxing place"

"Reception staff are always on hand. The food for breakfast was super and service on all days we were there was efficient and made sure we left satisfied. Plenty of choice on the menus for breakfast and evening meals. "

"The hotel staff is remarkably friendly and attentive. I feel like I left having made several new friends. "