Mataram Hotels

"Staff we friendly, helpful, kind and simply amazing. 5 star service with a smile. "

"All good food seemed to be Indian Food . I would have preferrer Indonesian food"

"Couldn’t rate this hotel highly enough. The staff were excellent, the breakfast was incredible. Only issue was our stay was too short. Two nights were not enough. As a family of 4 we throughly enjoyed "

"Very nice stay on Gili T. This hotel is located on the west end of the island which is quieter and less rowdy. I walked here from the pier in 30 mins with my luggage by cutting through the middle of the island. There isn't a beach here, rather just a wall where the waves hit, and you're separated by the road. Staff is kind, especially the two ladies in the front reception and I had a great balinese massage by a sweet masseuse. Live music every night from fantastic musicians. Breakfast is ordered Ala carte and is just ok in my opinion. Lots of seating by the pool, but they are very particular about the beach umbrellas. Perhaps because they break so easily. Island is small and you can rent a bicycle from the front desk. You can ride around the island in an hour. One day I rode around 3x. Cute resident cat. "

"Our 3rd visit to Qunci Villas. Always relaxing atmosphere with excellent and friendly staff. Great sea views and with 3 large pools always a swim without a crowd"

"An unbelievable experience from beginning to end - gorgeous large rooms and balcony, exceptionally kind and helpful staff, super filling and expansive breakfast. I would come back here in a heartbeat"

"The place is very impressive as you enter into the reception. All staff are very welcoming and happy. We were seen to our room quickly with lovely refreshments. The room itself was well equipped and had an open shower so it felt fresh even in the rain. The breakfast has a wide choice of foods situated on the terrace over looking the pool. The room was beautiful and had great amount of outdoor seating for each villa. It was a very peaceful and wholesome stay and we could not thank the staff enough for making it feel special. At the front of the resort, there is a beautiful beach that belongs to them. A selection of sun loungers, hammocks and a beach swing to suit all. The only thing that can make the stay 10/10 is some small paint refreshments in the room ."

"5 Stars, great spot and amazing staff. The gym had some broken equipment, but it was a wonderful stay. will be back!"

"We had booked our stay at Pearl of Trawangan with the clear understanding that breakfast was included in the room rate. However, the actual experience was quite disappointing and misleading. At the restaurant, the “included breakfast” was limited to just one juice and one main dish per person. While the staff kept emphasizing that this was “free,” it did not feel like a proper included breakfast as typically expected at a hotel of this category. There was no buffet or flexibility, and any additional items were chargeable. Additionally, there was a safety concern during our stay. There was an exposed/open nail outside our room, which could have easily caused injury. When we reported this, the staff did fix it, but the way it was handled made it seem like they were doing us a favor rather than addressing a basic safety issue that should have been proactively managed. This creates a gap between what is advertised during booking and what is actually delivered on-site. When a hotel mentions “breakfast included,” guests generally expect a more comprehensive offering, not a restricted set menu with minimal options. Overall, while the property itself may have its positives, these issues felt misleading and impacted our experience. I would strongly recommend that the hotel clearly communicate the exact breakfast inclusions at the time of booking and ensure basic safety standards are properly maintained to avoid inconvenience to guests."