Mataram Holidays

We enjoyed our stay at Svarga Resort Lombok. The room was very spacious and the view was absolutely amazing, definitely a highlight of the property. The staff were incredibly kind, welcoming, and always helpful, which made our stay very pleasant. That said, the property and facilities could use some refreshment as they feel a bit dated. The food at the restaurant was okay, but not as impressive compared to other hotel restaurants in the area. Overall, it was a good stay thanks to the beautiful views and the wonderful staff. With some updates to the facilities and restaurant, this resort could be truly outstanding.

I gave the overall rating 4 stars only because I believe that the rooms could do with some level of updating, once this is done I believe that the hotel will be a 5 star resort. The staff who clean the rooms are brilliant and I would like to give a special shout out to Muskur, he was the one tasked to clean my room. He was just good and he took very good care of me during my stay. Overall the staff are warm and friendly and they go above and beyond to provide what you need. A massive thank you to the staff in the spa, they were very professional and very good at what they do. The restaurant staff were also great, my only complaint was that someone signed lots of alcoholic drinks on my room account, however the reception staff worked swiftly to remove this but a better system must be put in place to ensure that other guests are being honest as well as to protect other unsuspecting guests and the financial security of the hotel. I had a a wonderful time and I would definitely visit again and recommend it to others. Thank you Holiday Resort.

This property was enjoyable from the staff, the excursions, the massages and food. I would highly recommend the destination and location to anyone.