Penhallow Hotel Guide - Hotels with Pool in Penhallow, Truro

"The hotel team are enthusiastic and helpful always polite and accommodating across all departments The hotel is under going upgrades and they are very considering guests we arrived late on the Wednesday and the night reception gentleman was very helpful and very knowledgeable and made us very welcome"

"Best customer service, real genuine staff. Travelled with two dogs and the room with patio doors straight onto a garden area is brilliant. Our room was large and very comfy. They supply our two dogs with beds each , food and drinking bowls, towels , bedding, treats!!! Superb service. Breakfast was delicious too! Highly recommend . They have indoor pool too which we didn’t use."

"Breakfast was good, dinner was not that great. Parking good "

"Great staff, fantastic food, brilliant location"

"Room"

"Despite the 1960s look from the front and the scaffolding this hotel is built into the side of the hill is a hidden gem. The staff were incredibly welcoming and helpful throughout our stay. The food was excellent and the views of Mawgan Porth were stunning even in the unpleasant weather that we had. Really enjoyed the spa too. Even the Yogi tea that was on offer. Would definitely stay there again"

"friendly staff excellent breakfast.very good evening meal "

"Breakfast has been scaled down in selection, quality & service and seemed disorganised. Also, as a vegan, there is very little available on the buffet table though I acknowledge they offer a cooked vegan breakfast which is good if you want hot. The granola which I like had run out & I couldn't find a member of staff free to inform them so went without. It would be a thoughtful touch if biscuits in the room were dairy & egg free just to cater fr a wider clientele. "

"Had a poor experience at this hotel I would not visit again I checked in 31st March had a long drive down the woman on the reception was not helpful at all we checked in slightly earlier but she just said check in is 3pm I get that I’ve travelled the world my point is she was just rude she couldn’t even suggest in waiting in the lobby, I had to take all my cases back to the car as there is no direct car park for this hotel which is another joke no one tells you this till you arrive so they take your keys away we don’t know where it gets parked and they keep the keys, well I wasn’t going to let that happen. Went for dinner that night the guy that welcomed us was very nice and welcoming as for the other staff which really let’s this places down are very lazy not pro active I asked for 2 cocktails a pornstar Martini I’ve never seen a pot rat martini served like this before was so watered down and the presentation was poor, dinner was good apart from the desert chocalte pudding more like rock hard straight out the freezer when asked the waiter he said he would let the chef know that’s no good like I said poor customer service let’s thisplaced down then at brekkie my chair broke in front of everyone again the staff are not active at all so lazy I had to ask if I could move tables and then on top of that we had to wait for our cooked breakfast over 30 mins bearing in mind the hotel is not busy yet so I dread to think what it would’ve like at peak My Tv in room and internet crap "