Pennington Gap Hotels

"I arrived at the hotel and was told that they didn’t have my reservation. This was a nightmare. They were able to print off my booking, but continued to tell me that hotels.com didn’t pay them. The money had already been taken out of my bank, so I could not afford to purchase another room at the time. I stayed in the lobby on the phone trying to figure out the issue with hotels.com and the manager came out telling me that I needed to leave. This was almost 12am and I had nowhere to go. They told me I could not remain in the lobby to find out the issue. The two ladies were very rude and inconsiderate. "

"Staff was super friendly and the hotel was super cute and cozy. "

"Room was dirty "

"No hot water rooms was super dirty. I would never stay or suggest anyone to stay! Cockroaches in our room we arrived at 11:30 pm so we had to take what we had as we paid upfront. Please don’t get caught in this trap this place should be shut down in my opinion."

"Host is the BEST!"

"The house was perfect for our visit. We came for a late Christmas with our daughter, son in law and the grandkids. The atmosphere and the game room was perfect!"

"Host was very responsive and a nice quiet area to stay."

"I grew up here actually on Ward Hill. We moved away as adults so when we come home we normally stay with family or in a hotel. This brought such warm memories. The cabin and pond brought beautiful memories back. I highly recommend staying here. "

"They offer you candy when checking in. I must have looked at a different place to stay and accepted this one by mistake. Expedia had us wanting a smoking room? The room was clean but had a strange smell. It has only a space heater for heat. It is supposed to drop in the teens tonight. There is a unit in it that is supposed to be a heat/air conditioner that does not heat. Was charged $150.00 deposit incase we smoked in the room or for incidentals. Which we had no idea about! Which is ridiculous as we don’t smoke and have no pets we are old boring people. Won’t ever book this place again. The guy that came to the check-in window did speak English but he had to call someone else to help him on the phone. Then spoke to this other guy in his Hindi language. So whatever they talked about we didn’t understand. If you love a cold room this is the place for you. "