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Reviews of Hyatt Place North Scottsdale

3 out of 5
Hyatt Place North Scottsdale
18513 NORTH SCOTTSDALE ROAD, Scottsdale, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 620 out of 836 reviews" "
Rating 8 - Good. 142 out of 836 reviews" "
Rating 6 - Okay. 39 out of 836 reviews" "
Rating 4 - Poor. 20 out of 836 reviews" "
Rating 2 - Terrible. 15 out of 836 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best hotel breakfasts we've ever had. Also, the front desk staff were very friendly and welcoming. The only downside was the noise. Doors bang very loudly when closed and noise can be heard very well.
Stayed 4 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 30 Apr 2024
Thank you, Dawn, for the 5/5 rating and for the positive feedback! Please know that your concerns with the noise will be addressed with our Engineering department. We hope to have you return in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 28 Apr 2024
Thank you, Barbara, for the 5/5 rating! We appreciate your business and hope to have you stay with us again in the near future.

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frühstück nur bis 9 Uhr
Stayed 3 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 26 Apr 2024
Thank you, Jana, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property. All the staff were very kind and friendly. Pool was warm. Lots of close options for food. Room was very clean. Very large variety for complimentary breakfast- the largest I’ve seen. The only thing I disliked was that we had to pay for parking.
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, Katherine, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

John

Liked: Amenities
Great location.
Stayed 5 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, John, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quick and great location. Rooms are new modern and spacious. Great friendly service.
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, Christina, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

6/10 Okay

Kevin

Travelled with partner
Average hotel at a very high price!
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 25 Apr 2024
Thank you, Kevin, for completing the survey for your recent stay. Feedback such as yours in valuable to us as we strive to improve operations at our property. We hope to have you return in the near future.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and the beds were very comfortable. The breakfast was not very good though.
Stayed 4 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 15 Apr 2024
Thank you, Stephanie, for the 5/5 rating and for the positive feedback. Please know that your review of the breakfast service will be addressed with our Food and Beverage department directly. We hope to have you return in the near future.

10/10 Excellent

Harold Lloyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The location is superb. Parking is easy and safe. Highly recommend
Stayed 7 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 15 Apr 2024
Thank you, Harold, for the high marks and for the positive feedback! We're pleased you enjoyed your stay and look forward to you retuning in the near future.

10/10 Excellent

kimberly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick, at reception desk was excellent, check in was a breeze! Breakfast was great! Beds are comfortable! Great location, few minutes drive to Kierland and the Quarter, shopping areas.
Stayed 2 nights in Apr 2024
Response from Nick Ducati - Front Office Supervisor on 7 Apr 2024
Thank you, Kimberly, for the high marks and the positive feedback! We're pleased you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, and quiet.
Stayed 3 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 3 Apr 2024
Thank you for the high marks and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 3 Apr 2024
Thank you for the high marks and for the positive feedback!

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and staff was very nice.
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 1 Apr 2024
Thank you, Charlotte, for the high marks and the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t care for the early check in fee, parking fee, and the beds were noisy and uncomfortable. The employees were fantastic and very helpful. The hotel was very clean.
Stayed 4 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 31 Mar 2024
Thank you for the 3/5 rating and for the constructive feedback! We hope to have you return in the near future.

10/10 Excellent

dionathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 1 Apr 2024
Thank you for the 5/5 rating! We hope to have you stay with us again in the near future.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 30 Mar 2024
Thank you for the 4/5 rating, Cynthia, and for the positive feedback! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 26 Mar 2024
Thank you for the high marks! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

HUIWEN

Stayed 1 night in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 31 Mar 2024
Thank you for the 5/5 rating! We hope to have you stay with us again in the near future.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nick Ducati - Front Office Supervisor on 15 Mar 2024
Thank you, Mark, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you stay with us again in the near future.

10/10 Excellent

Calvin

Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 22 Mar 2024
Thank you, Calvin, for the 5/5 rating! We're glad you enjoyed your stay and hope to have you return in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Quiet, parking access Highly recommend and would definitely come back
Stayed 3 nights in Feb 2024
Response from Horacio B on 7 Mar 2024
Hello Thomas, Thank you for your kind words. We look forward to having you stay with us again

10/10 Excellent

Umberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 5 Feb 2024
Thank you for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and hope to have you stay with us again in the future.

8/10 Good

Ralph

Liked: Staff & service, property conditions & facilities
Had a nice stay. Clean room and property. Breakfast needs some improvement as does the gym.
Stayed 3 nights in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 5 Feb 2024
Thank you for the 4/5 rating and for the positive feedback! We'll follow up with our Food and Beverage department regarding the breakfast service. We hope to have you stay with us again soon.

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, right near lots of shopping and food.
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 5 Feb 2024
Thank you for the 5/5 rating and for the positive feedback! We hope to have you stay with us again soon.

10/10 Excellent

Glennise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having to pay $5 to park seems rather ridiculous as a hotel guest.
Stayed 1 night in Feb 2024
Response from Nick Ducati - Front Office Supervisor on 4 Feb 2024
Thank you for the 5/5 rating and for the feedback. We will utilize your review to improve operations at or property and hope to have you stay with us again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Walls could have been better insulated with respect to sound…heard guy next door snoring.
Response from Nick Ducati - Front Office Supervisor on 28 Jan 2024
Thank you for the 4/5 rating and for the feedback! We hope to have you stay with us again in the future.

4/10 Poor

gretchen

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 30 Jan 2024
We apologize that your recent stay was less than satisfactory. We will take your rating into account as we strive to improve operations at our hotel, and we hope to be able to serve you again in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 25 Jan 2024
Thank you for the 5/5 rating! We're glad you enjoyed stay and hope to have you stay with us again in the future.

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 25 Jan 2024
Thank you for the 5/5 rating! We hope to have you stay with us again soon.

6/10 Okay

KENNETH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, but after charging over $200 for a night, they really have to charge $5 to park in their parking lot? Where else am I going to park? Also, the alarm clock was bright as day until I put a pillow over it but the fire alarm detector on the wall blinked bright green all night. Overall nice hotel but without sleep, I wasn’t impressed.
Response from Nick Ducati - Front Office Supervisor on 25 Jan 2024
Thank you filling out the survey. We apologize that your stay was anything less than satisfactory. We will utilize your feedback to improve operations and hope to have you stay with us again in the future.

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 22 Jan 2024
Thank you for the 5/5 rating! We're glad you enjoyed your stay and look forward to having you stay with us again in the future.

10/10 Excellent

Melody, Buena Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed at the cleanliness of the hotel inside and out. Also I got a room that had 2 queen beds and it was really nice. No weird residue anywhere in the room because sometimes I see it in other hotels. When you walk in your room and look around you feel at ease because it's clean and inviting. The room was pretty big it had a little section that had a table and a couch so like a sma living room then the beds are next to that. It has a charging station and I brought my cable to my phone but not the block for theoutlet but thankfully I didn't need it. The staff is really nice and I was visiting my mom at the Mayo clinic so I rushed back to the hotel and let them know that we were going to check out soon becyutbwas almost that time and they said don't worry about we can give you an extra hour so you can get your belongings and get ready to go home. At that point I was so relieved and everyone is just so understanding. Also your stay comes with complimentary breakfast and it's a lot more than I expected. It was really good and filled me up.
Stayed 1 night in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 22 Jan 2024
Thank you, Melody, for the 5/5 rating and for the positive feedback! We're glad you enjoyed your stay and that the staff made a positive impression. We hope to have you stay with us again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 21 Jan 2024
Thank you, Lisa, for the 10/10 rating and for the positive feedback! We appreciate your business and hope to have you stay with us again soon.

10/10 Excellent

James, Green Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean room and quiet floor for a good nights sleep.
Stayed 1 night in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 20 Jan 2024
Thank you for the 5/5 rating and for the positive feedback, James. We appreciate your business and hope to have you stay with us again in the future.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 19 Jan 2024
Thank you, James, for the 10/10 rating! We hope to have you stay with us again in the future.

10/10 Excellent

peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be hard at times. May be forced to park in the garage. Overall the hotel was clean and staff were nice.
Stayed 2 nights in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 19 Jan 2024
Thank you for the 5/5 rating! We hope to have you stay with us again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 16 Jan 2024
Thank you for the 10/10 rating! We hope to have you stay with us again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was easy to check in. Like that there was complimentary breakfast and the place was clean and inviting. Friendly staff. Due to being close to car dealerships, it was noisy at night. Parking is cheap but don’t think it should be paid parking.
Stayed 2 nights in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 16 Jan 2024
Thank you for the 8/10 rating and for the constructive feedback! We hope to have you stay with us again soon.

10/10 Excellent

Alan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent property. Rooms were very modern and clean. And overall excellent experience would definitely go back.
Stayed 1 night in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 12 Jan 2024
Thank you for the positive feedback and for the 5/5 rating! We hope to have you stay with us again soon!

6/10 Okay

Joan

Liked: Cleanliness
Stayed 12 nights in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 12 Jan 2024
Thank you for the 3/5 rating! We hope to have you stay with us again soon.

10/10 Excellent

Brianne

Stayed 1 night in Jan 2024
Response from Nick Ducati - Front Office Supervisor on 12 Jan 2024
Thank you for the 5/5 rating and for the positive feedback! We hope to have you stay with us again soon!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Horacio B on 9 Jan 2024
Thank you for your feedback. We look forward to having you stay with us again.

4/10 Poor

Jacqueline

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Horacio B on 9 Jan 2024
Thank you for your feedback

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and facilities!
Stayed 2 nights in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 4 Jan 2024
Thank you for the 5/5 rating and for the positive feedback! We hope to have you stay with us again soon.

10/10 Excellent

marcos, Indianapolis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Free breakfast was great! Location is good! Super clean and the room was a nice size! Thank you!
Stayed 1 night in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 4 Jan 2024
Thank you for the 5/5 rating and for the positive feedback! We hope to have you stay with us again soon.

4/10 Poor

LaVita

Stayed 1 night in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 22 Jan 2024
We apologize that you stay was anything less than satisfactory and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 31 Dec 2023
Thank you for the 10/10 rating! We hope to have you stay with us again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 31 Dec 2023
Thank you for the 10/10 rating! We hope to have you stay with us again soon.

8/10 Good

Kimberly, Wilmette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Very quiet and great room darkening shades. Nice large room and bathroom. The $5 a night for parking seems like a rip off. The breakfast is okay. Lots of seating. On our third morning, the clock radio alarm went off at 5 am, which was the day after we got cleaned so I think the maid set it, presumably by accident. So just check on that.
Stayed 3 nights in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 31 Dec 2023
Thank you for the 4/5 rating and for the constructive feedback! We hope to have you stay with us again soon.

8/10 Good

Dieter

Liked: Staff & service
Closing breakfest 09:00. Was a kaos in the breakfest rum. Breakfest itself good.
Stayed 1 night in Dec 2023
Response from Nick Ducati - Front Office Supervisor on 31 Dec 2023
Thank you for the 4/5 rating and for the feedback regarding the breakfast service. We hope to have you stay with us again soon.