Standard Room, 1 Queen Bed, Non Smoking
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Reviews of Motel 6 Tempe, AZ - Broadway - ASU

2 out of 5
Motel 6 Tempe, AZ - Broadway - ASU
513 W Broadway Rd, Tempe, AZ

Reviews

6.0
Rating 10 - Excellent. 141 out of 614 reviews" "
Rating 8 - Good. 122 out of 614 reviews" "
Rating 6 - Okay. 92 out of 614 reviews" "
Rating 4 - Poor. 90 out of 614 reviews" "
Rating 2 - Terrible. 169 out of 614 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, with a circle k next door for snacks, and was very clean. A
Stayed 1 night in May 2024

4/10 Poor

Laura M

Disliked: Cleanliness, amenities, property conditions & facilities
Poor customer service interactions at the front desk, loud days due to construction on site, no bath towels for shower and unsafe environment to walk around outside before nine and at night after six make this a place I won’t stay again. It’s a good location though!
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 15 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Hung

Stayed 2 nights in Apr 2024

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on 19 Apr 2024
Hi Mike,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Richard

No coffee in the room no refrigerator TV fails intermittently, no ice that’s right, no ice anywhere on the hotel property They failed to clean my room on the second day and I told him and then on the third date just nothing they never cleaned the room. All you need is a bed then this very cheap motels is what you’ll get and nothing more
Stayed 3 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Alex

Beds were below average and electrical outlets were across the room. No extension cord available so we had to move the room around
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 17 Apr 2024
Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Adam

Stayed 1 night in Mar 2024

2/10 Terrible

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Nancy Y. on 29 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

peter

Disliked: Staff & service, property conditions & facilities
Service. Excuses. Description
Response from Brand Experience Team on 27 Mar 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

David

Business traveller
Disliked: Amenities, property conditions & facilities
The first room was filthy. They gave us a new one. It was small, simple and clean, no fridge, which was fine because we just needed for the one night as we traveled through. Looked like there were 2 people having sex outside in the middle of the night. Families should look elsewhere for lodging.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

David s

Travelled with family
Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Bridgette

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room does not have a fridge, although there is a space for a fridge. The trap under the sink literally fell out on to the floor the first time we used the sink. The person at the desk was rude and dismissive when I asked for another room. The rooms look NOTHING like the photos on the website.
Response from Brand Experience Team on 13 Mar 2024
Hi Bridgette,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

terry

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the place was under repairs shouldn't have been rented out .
Stayed 6 nights in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Christina

Travelled with partner
Disliked: Cleanliness
Did not have small fridge, mattress bulky uneven, uncomfortable, no drawers, no place to hang clothes, no walking area very small area between bed, coach roach ,noisy repairmen drilling and hammering next to our room. I would appreciate atleast 2 days free at another hotel.
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi ChristinaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the process of being renovated. The room we were assigned to had not yet been finished in renovated and there were no other rooms we could have been assigned to instead. The room had no closet space or place to hang our clothes, no phone, no nightstand, no lights near a nightstand, and no electrical outlets near the head of the beds to pull in my CPAP machine. The room was to have 2 double beds. Instead, 2 queen beds left only a foot of space between them. That was no dresser in the room to put our close in. There was no mini fridge or microwave in the room even though there was a large piece of furniture with 2 spaces in it for the frig and microwave. The bathroom sink, when turned on, was so forceful that it spaced water all over you. A towel had to be placed over it to prevent that from happening. Clearly this is was the WORST motel I have ever stayed in, in my 73 years. Nothing else comes close.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Robert,We really appreciate you taking the time to leave a review and couldn’t be sorrier for the inconvenience our renovations caused during your stay. We take a lot of pride in keeping our properties up to date so every guest experience is a good one, and hope that next time, your stay is more enjoyable and welcoming. Lilith#Team6

2/10 Terrible

Stacy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We had a paid-in-full reservation, for a late arrival after a cross-country flight. We got to hotel at around midnight and the guy manning the desk said “I can’t check you in. Our system is down.” Um. He gestures toward the tablet and says “I can’t access anything. I can‘t even see if you have a reservation.” Then adds the completely unneccessary: “Anyway, it’s after midnight. If you aren’t here by then we cancel your reservation.” Ummmm. I walk out, pull up my reservation, the Paid in Full, the note about late arrival and walk back in, show him, say, Room’s paid for and so? He says “I can’t do anything. Maybe in 30 minutes after this charges.” Uh, what?? This is a major chain and you have no other ideas how to handle this? No alternate solutions? Call corporate? He offered nothing. We left at 12:45 and went to another Motel 6, paid for another room and had an awful night’s sleep in a non-smoking room that absolutely REEKED of smoke (and now so do we), long line of cigarette burns along the edge of the bathtub. I have been staying in budget motels for decades while driving long stretches across the country. I don’t expect amazing rooms or service. But do I expect a clean, available room, especially when I have paid for it in advance, no matter what time I get to the motel? Yeah. Yeah, I do. Bare minimum, folks. Never again. And now I have to spend more of my precious time trying to get the refund owed me.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Stacy,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Traveler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Brenda,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom was very disguising, I wish I had got to inspect the to room. I will not stay at this Motel again.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 24 Jan 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Yvonne

Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Renovated and updated rooms
This property has renovated updated rooms! It was very clean and nice. Every front desk person i encountered was very nice and respectful. If youre sensative to noise, there is some people that hang out talking loud who seem like theyre staying their for a longer term but other than that i have no complaints. It was a nice comfortable stay. My children felt comfortable so if they felt comfortable, it was great lol
Stayed 1 night in Jan 2024
Response from Nancy Y. on 17 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Anton

Liked: Cleanliness, staff & service
Disliked: Room comfort
Unexpected Renovations
I was not informed there was renovations happening on both sides of my room. From 8am to 7pm, including weekends.
Stayed 5 nights in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Anton, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Dale

Disliked: Amenities, property conditions & facilities
I do not usually bother with a poor review as I know I will simply not ever be staying there again. I have stayed at other Motel 6 properties and have been quite satisfied. This location seems to have mostly people that simply live there full time. The entire lower level of the two story building has been gutted for renovations which will be good as the rooms are very dated and in below average condition. The staff that I encountered were very pleasant. My room had a lock on the door that was very problematic to open with the card. I asked the cleaning service staff if they could open it, they as well could not. I got a new card, that was problematic as well. It was also difficult to get out of the door. I know a Motel 6 is a lower end accommodation but the basics like being able to enter and exit your unit should be a given. The last straw was coming back to the room in the evening and having people around the Motel lingering. Me trying to get into my room and of course the key would not open the door. This causes people to come to my door. I had just done the Ironman triathlon and had my bike with me. One man asked what kind of bike that I had. He proceeded to write down the make of the bike. I finally got into my room....very flustered. I had one more night that I has paid for to stay there but I checked out at 7 am the day after all this happened. When a huge chain like Motel 6 has this location as a representation of the brand....they lose customers. They have lost me.
Stayed 5 nights in Nov 2023
Response from Nancy Y. on 5 Dec 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of transient wandering back and forth through property at all hours of night and early morning hours. Property was under construction with big dumpsters in parking lot. Room had cigarette burns on floor in bathroom. Towels had stains on them and mattress sunk down in places. Walkways had only god knows what kind of stains/stickiness and trash on them.... Check-in person was courteous and wi-fi worked....
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Jeremy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Reginald

Stayed 1 night in Oct 2023

6/10 Okay

Brittany

Liked: Staff & service
Run down
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place!! Dirty, disgusting, broken furniture, noisy, smelly!!!
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Cristie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Management on 2 Oct 2023
Thank you very much for the excellent review!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was broken, the sink, the nightstand, towel racks, what a dump, I understand it motel 6 so what should you expect, way better than this!
Stayed 1 night in Sep 2023
Response from Management on 2 Oct 2023
I do apologize for the inconvenience! We will be sure to address these issues and wish you will visit again soon! Thank you for your review.

2/10 Terrible

Mandy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nasty
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Mandy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom sink was clogged up, free wifi does not work. None friendly front desk agents. Holes in the walls and bathroom door
Stayed 1 night in Aug 2023
Response from Nancy Y. on 18 Aug 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Selene

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Get what you pay for
Bathroom light was not working there were patches all over a/c very old falling apart hole in blanket and weed smell all over the room site wont let me upload pictures
Stayed 1 night in Aug 2023
Response from Nancy Y. on 18 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Zach

Stayed 1 night in Jul 2023

8/10 Good

Amanda

Liked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

LAN-BINH

Disliked: Property conditions & facilities
uncomforable mattress-poor quality-floppy
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 28 Jul 2023
Hi Lan-Binh, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Rosie

Disliked: Property conditions & facilities
Romm was very hot, very poor AC units
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Rosie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay Here!!
Stayed 1 night in May 2023

2/10 Terrible

Rebecca

I never stayed there. The desk person demanded i give cash "card system is down". No ATM in the building. Almost midnight by the time i got there after traveling all day. She basically told me "no cash...go somewhere else". So i did go elsewhere.
Stayed 4 nights in May 2023
Response from Nancy Y. on 24 May 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Anton

Disliked: Cleanliness, property conditions & facilities
Everything is extremely dirty. The bedsheets were clearly not even washed, same goes for the towels
Stayed 1 night in May 2023
Response from Nancy Y. on 24 May 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
I arrived after 11pm for a reservation I made months in advance and confirmed that morning. When arriving, there was a sign on the door "cash only" - apparently their machine was down. They didn't contact any of their reservations to advise. When asked what i needed to do because I didn't have cash, the lady at the counter just said "Go get cash" in a VERY condescending manner. I walked out and had to scramble, at 11:30 at night, to find another hotel. Absolutely HORRIBLE service. I've used Motel 6 for years. I will never again book at their hotels.
Stayed 3 nights in May 2023
Response from Nancy Y. on 24 May 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service
The bed had springs poking and had dents were on both sides of bed
Stayed 2 nights in May 2023
Response from Brand Experience Team on 16 May 2023
Hi Daniel,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

ROBERT, Knightdale

Stayed 1 night in Apr 2023

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My “non-smoking” room reeked of years old smoke. You could see yellow stains on the walls and ceiling. All my clothes stink now even after returning home. Also, a homeless man slept on the stairs just outside our room all night surrounded by his empty beer cans. So comfy! Lol. Had to ask for additional towels and was given only one hand towel. Mold in the shower. Sink barely ran any hot water. Very, very disappointed. Would never recommend.
Response from Nancy Y. on 13 Apr 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Cynthia

Stayed 1 night in Mar 2023

2/10 Terrible

Toni Hage

Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely disgusting.
This place was absolutely disgusting. The room smelled like pee. The bed was the worst thing I’ve ever slept in. I’m sure it was bed bug central. It was so bad. We’ve left all of our clothes and luggage outside to make sure we don’t bring anything into our house.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 4 Apr 2023
Hi Toni,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

MIZZ

Disliked: Cleanliness
Stayed 1 night in Mar 2023

2/10 Terrible

Nathan lague

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
This was an awful stay the hotel was disgusting and smelled! The front desk tried to make me pay again and charged my card over four times.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 4 Apr 2023
Hi Nathan,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Moses

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023