Phoenix Holidays

Customer service was amazing. Rooms very clean. The onlu disappointment for me was the food. It just lacks of taste and flavor.

wifi was terrible, staff unhelpful, told us the hotel was full and we could not check in early. The hotel was clearly half empty and they could have easily met our requests which were given weeks in advance. The hotel is very isolated on its own, you cannot walk beyond its own beach without going onto a dangerous half built access road. Once you're in your stuck there. Other hotels in the area slightly further north are all joined together so access to the beaches are great

Stunning property with everything you could imagine. So huge and large, so much to do, that great place. Nevertheless we did have a bit of a bad experience on our arrival date as we did have not one but several mess up, that certainly does not count for my 5 star review. Johannes the property director made everything possible in his hands to change our view, and certainly succeeded. We enjoyed our stay lots and would recommend 100%!

We booked Bay Club at Anahita for 10 nights as a family of five with children aged 7, 14 and 17. Sadly, we had to check out after one night, which was a real shame. The main issue was major renovation work around the restaurant, bar and pool, which we had not been made aware of. Noise, boarded-up areas and building work spoiled the ambience. Our apartment overlooked the restaurant and was also affected by workmen and scaffolding next door. We were half board and the hotel had erected a marquee on the grass as a temporary restaurant. Unfortunately, it was poorly ventilated, attracted ants and uncomfortable. Management and staff were clearly embarrassed and acknowledged other guests had left. They tried to accommodate us in the Italian restaurant, but food options were limited. The hotel kindly arranged for us to move to its sister property, Long Beach. However, this was not comparable to Bay Club, but we had little alternative. There were positives. Our apartment was fantastic: spacious, modern, very clean and luxurious. The grounds and golf-course surroundings were beautifully maintained, and the resort felt exclusive, sharing the area with Four Seasons. We particularly loved the boat trip to the island and its stunning beach. We enjoyed it so much that we returned later in our hire car, which the hotel allowed. Once renovations are complete, Bay Club could be fantastic. It is peaceful and remote, although there is limited to do nearby and teenagers may find it quiet.