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"It is not worth it. Room too small"

"Staff was outstanding. Since we were a party of 3 and we reserved a jr. suite, I expected there to be a minimum of 3 towels, it was set up for 2. When requested the staff promptly brought more, but I expected the room to be set up for 3. Small thing though. The room was terrific for us with two beds big enough to share easily. Comfortable pull out couch and little, but well stocked kitchenette. Could have used a third chair as once beds were pulled out there were only two chairs at table. (Again, a set up issue) Wonderful location, wonderful staff."

"Good evening, I am writing to formally report an issue that occurred during my attempted check-in on May 3rd at approximately 9:15–9:20 PM. I initially arrived without a reservation and was advised by the night manager on duty to complete my booking online. At no point during this interaction was I informed of any restrictions, policies, or circumstances that would prevent me from being checked in after doing so. Relying on this guidance, I immediately made a reservation online and was charged $170. When I returned to the front desk, I was then denied service. I was also told that statements were made that I did not make, which added to the confusion and concern about how the situation was handled. Additionally, the interaction felt unprofessional and dismissive. As a result, I incurred a charge for a reservation that I was unable to use due to conflicting information provided by staff. I am requesting: 1. A full refund of the amount charged 2. A review of this incident, including staff conduct and communication practices I would appreciate a prompt response and resolution. Thank you."

"Good"

"Everything was nice. I always think there should be a complimentary breakfast, but that’s just me."

"Room was clean and breakfast was great but TV programming was limited in the room."

"Good breakfast/ staff were great/ close to subway and buses/ I’ll would definitely come back!"

"Clean, comfortable room and staff was very helpful. The croissants from the cafe for breakfast were amazing! "

"A perfect location in the heart of midtown Manhattan. I was traveling solo, and the room had everything I needed; lots of power outlets, coffee, a remodeled bathroom; and very helpful staff."