Apartment, 1 Bedroom | Balcony
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Reviews of The Lodges at the Great Smoky Mountains

4 out of 5
The Lodges at the Great Smoky Mountains
222 Whistling Wind Way, Pigeon Forge, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 44 reviews" "
Rating 8 - Good. 11 out of 44 reviews" "
Rating 6 - Okay. 3 out of 44 reviews" "
Rating 4 - Poor. 1 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edison Velez

Liked: Cleanliness, property conditions & facilities
Staff communication was excellent due to arriving late for check-in. Did not encounter any issues during our stay.
Stayed 3 nights in Dec 2023
Response from SWatkins on 30 Dec 2023
Mr. Velez, We are thrilled you had a positive experience here at The Lodges. We hope you will come and visit us again soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Easy to find. In a great location. Most definitely will be back.
Stayed 2 nights in Dec 2023
Response from Cassie on 14 Dec 2023
We are so happy to hear you enjoyed your stay and will be back! See you soon :)

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, room comfort
It was a good night
Stayed 2 nights in Dec 2023
Response from Cassie on 14 Dec 2023
Thank you for taking the time to leave a review! We are glad that you enjoyed your stay!

10/10 Excellent

Hurley

Liked: Cleanliness, room comfort
Wonderful experience, great place to stay My only regret is hotels.com booked the wrong room which was a huge shock and disappointment. That doesn’t take away from how great the staff and how very nice the property was
Stayed 4 nights in Oct 2023
Response from SWatkins on 21 Oct 2023
Mr. Hurley, We are terribly sorry you didn't receive the unit you were expecting. For future stays, I always recommend calling the resort directly to confirm your accommodations are correct. We strive to provide our guests with exceptional service and a memorable stay, and it is always rewarding to receive feedback that confirms we are achieving our goals.

10/10 Excellent

April

Liked: Cleanliness, room comfort
Cozy & comfortable just like home
The condo I stayed in was so nice & cozy. It was spacious & really clean. It had nice touches to the design & it just felt like home as soon as I walked in. The only thing I can complain about was the view from the balcony (lol) • I was in building 2 (bottom unit) & there was a huge tree that blocked everything. This was my first time staying at these condos so next time I will try to book a stay in building 7 (top floor) because those balconies faced the mountains. Also, there was a hot tub off the master bedroom which was a surprise & really nice! No carpet in the condo which I definitely appreciated. The staff was super helpful upon check in & made me feel right at home. Parking is right in front of the buildings which was nice. But keep in mind, you will have to carry your things up steps (even if you're in a bottom unit). Other than the obstructed view, I have zero complaints!
Balcony
Kitchen dining combo
Exterior
Laundry closet
Stayed 2 nights in Sep 2023
Response from Cassie on 16 Oct 2023
April, we are so thrilled to hear that you enjoyed your stay with us. Please let us know next time and we will do our best to get you a room without a tree in your view :) We appreciate the feedback and hope to have you back soon!

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Cassie on 16 Oct 2023
Thank you for the positive review, Shane!

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really loved it here. The view was beautiful when the sun rised. I was pointed towards the mountains and could see when the clouds drop over the mountains. The patio was huge and relaxing chairs. Only problem was that there was wasps over in one area so had to be careful. Also had to change the sheets because the ones that was on the bed wasn't so clean, but other than that everything else was perfect.
Stayed 2 nights in Sep 2023
Response from Cassie on 16 Oct 2023
Christie, thank you for taking the time to leave a review for us. I apologize for the sheets, but I am glad to hear that our staff was able to recitify the situation for you. Please come and visit us again soon!

8/10 Good

Martin

Travelled with family
Liked: Amenities
Stayed 3 nights in Aug 2023
Response from Cassie on 16 Oct 2023
Martin, thank you for leaving a review for us! We hope you enjoyed your stay :)

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place to stay. No direct view of the mountains from our balcony but that was ok. Can hear the foot steps in the floors above. Lots to do within a 20 mile radius
Stayed 4 nights in Aug 2023

10/10 Excellent

DIALLO

Stayed 2 nights in Jul 2023

8/10 Good

Charles

Liked: Cleanliness, room comfort
View Perfect
We loved the view!!
Stayed 2 nights in Feb 2021

10/10 Excellent

Felecia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2021

2/10 Terrible

Ashley

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Mar 2021

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Get away
Great weekend away from the busy life.
Stayed 2 nights in Feb 2021

10/10 Excellent

Victoria

Liked: Cleanliness, room comfort
Beautiful
Was very suprised at how nice the room was. Wish the bed was a little more comfortable. I think if it werent for the fact that im pregnant the bed would have been fine.
Stayed 2 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great!
Everything about the room was great
Stayed 3 nights in Jan 2021

10/10 Excellent

Kris

Liked: Cleanliness, room comfort
Great Place to Stay
Definitely will stay here again! Great location near light #2. The condo didnt require climbing stairs and it was very well furnished. Bed was very comfortable. Most importantly the whole condo was sparkling clean!
Stayed 4 nights in Jan 2021

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful! Very clean. I highly recommend this property to others.
Stayed 2 nights in Jan 2021

10/10 Excellent

Shundra

Liked: Cleanliness, room comfort
Excellent
It was amazing, close to everything
Stayed 3 nights in Dec 2020

6/10 Okay

Karen

Travelled with family
Lack of communication
The communication between Hotels.com and the property was practically nonexistent. The listing amenities were inconsistent and when I attempted to communicate in order to plan accordingly—it was IMPOSSIBLE. The view from the property was beautiful. The property needs cosmetic work (chipped/broken wood) on outside of cabinet (kitchen). It is somewhat outdated (property interior). We attempted to stay an additional night and AGAIN no communication was possible between the property owners and Hotels.com I spent SO much time and energy attempting to get clarity before trip with no success. Contacted Hotels.com for help with this information (amenity clarifications—-specifically regarding kitchen and whether or not it was a kitchenette or a complete full kitchen). Contacted Hotels.com every day from December 14 until our stay began. Hotels.com could not reach the property or give further clarification. It was MADDENING
Stayed 2 nights in Dec 2020

4/10 Poor

Hoyt

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Not feeling happy!
Booked a two bedroom for two couples.. Got a one bedroom and sleep sofa Not pleased at all with sleeping on uncomfortable sofa and having to share bathroom rights with other couple. Disappointed in this booking.
Stayed 2 nights in Oct 2020

10/10 Excellent

Joe, GA

Travelled with partner
Liked: Cleanliness, amenities
I loved the kitchen an all it came with. Idk if it was just me but the gas fireplace wasn’t working
Stayed 2 nights in May 2020
Response from Cassie on 14 Dec 2023
Thank you for taking the time to leave us a review. We apologize for the fireplace not working. We have rectified the issue moving forward and hope you will stay with us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2019

6/10 Okay

Roger, Tuscaloosa

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Would have been a great room if it was clean
The size and amenities of our room were great however it needed some serious cleaning. The floors were sticky and the bottoms of our feet were black from walking on them after only minutes. The counters and stovetop needed to be cleaned better as well. For what we paid I expected a king size bed but we had only a full size.

10/10 Excellent

Hannah, L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowy mountains
The staff was very friendly and helpful. Our unit was clean, warm and much nicer than we expected. Full-sized appliances, pots and pans, coffee, detergent, and a washer/dryer combo. Everything was great! The staff called me the day of check-in to let me know they were expecting snow and to tell me how to prepare. All thoughts of this place are fantastic!
Response from Lauren on 19 Nov 2017
Hannah Thank you for staying with us and posting your positive review. We hope that you return soon! Lauren

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the lodges is excellent. It's located in the middle of Pigeon Forge so you have easy access to lots of attractions, such as The Island, and can take the back road to avoid a lot of the traffic on the Parkway. We stayed in the one-bedroom unit, which was fully stocked with all kitchen, bathroom, and bedroom necessities. We ended up not needing some of the things we brought along! The Lodges are secluded and it was very peaceful at night. My only compliant is that we stayed in the bottom unit and we could hear our upstairs neighbors moving around throughout the day and night which took away from the peacefulness.
Response from Lauren on 17 Feb 2016
We greatly appreciate your positive feedback. Please do come visit us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Whitney, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! The room was comfortable and clean! I couldn't have asked for anything better

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great place to stay. Off the road so it was quiet and so nice when we sat out on the balcony at night. Rooms were clean and gorgeous and so so comfortable. The people at the front desk were so nice and welcoming. I will absolutely be staying here again when we go back for vacation.

8/10 Good

Angela, Southern California

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful & Comfortable Units
The units are beautiful and very comfortable. We stayed here with my in-laws and it was perfect. Everyone had there own space. We stayed in 7104, a 2 bdrm, we had to go down 2 small sets of stairs to get to the unit. The lighting on the very last step is nil at night. It is completely dark, you can't see it, I ended up spraining my ankle as I missed the step and landed wrong. I told maintenance about it and I hope they fix it. My husband had to escort the in-laws down so they didn't end up doing the same. The only other issue we experienced were ALL the tours they give...the shuttle kept blocking our car in and it was very annoying as he would sit there until every last slow poke would board. I would suggest they not block guest's cars as there is plenty of room for the shuttle to sit without blocking people in. But overall the units are beautiful and very comfy. I would recommend it. The location in proximity to everything is great also.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family of 5
Our family loved our stay it was very clean and comfortable. We would definitely stay there again.

10/10 Excellent

Steven, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!!!
This property is amazing. Great space, location, service and all around good value. I have already been a returning guest and will take my family back for a holiday soon!

8/10 Good

terrell, Thomasville

Liked: Cleanliness, property conditions & facilities, room comfort
The check in area is not clearly marked and no information on where to check in after 5pm. Phone number is not the number for the lodge and I left 2 messages at the number given and 1 at an alternate number given to me by hotels.com and still have not been called back. Check out is at 10 am and they are giving tours of time shares and will call you to try and get you to come to one of there showings. Nice place to stay but lacking on customer service

8/10 Good

Tara, Summerville

Liked: Cleanliness, staff & service, room comfort
Nice trip
The room was nice and clean! This is a big thing for me. The shower door let water out but the front desk sent extra mats. I would have like to have a pool and maybe somewhere onsite to eat breakfast. All and all a good trip.

10/10 Excellent

Keith, Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three night stay in 2 bedroom condo ~ EXCELLENT
Condo is very immaculate and staged with very nice furnishings. Linens are first quality and plentiful. Note, there is no maid service, but we had an adequate number of items(linens and toiletries) without having any needs for our three night stay. I am sure that you could obtain additional items from the main office if you had the need as they were very helpful. Condo is very close and convenient to the Parkway, where all the action in Pigeon Forge is located. Wonderful property ~ will definitely rent here again on our next visit to Pigeon Forge/Gatlinburg/Great Smokey Mountains.

8/10 Good

Gene, Russellville

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant stay at the Lodges
The Lodges was a pleasant stay. They are part of Capital Corporation, a group that sells and rents timeshares. We rented a one bedroom and enjoyed our stay. The property is growing and i understand that a club house and swimming will be available soon. The property is quiet, but in a great location for visiting Pigeon Forge attractions. There is a fully functional kitchen, so you can save some money by cooking a meal or two. The showers are the overhead rain type that many find particularly relaxing. The bed was comfortable and room has a rustic cabin feel. We were able to look at a two bedroom unit and it was absolutely huge - complete with Jacuzzi tub in the master bathroom and a very large family room. You will likely be asked to do a 90 minute tour and sales pitch for buying a timeshare, but they accept no easily enough. My family enjoyed the accommodations, i suspect you will too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome!
Our condo was amazing! We had wood floors, stainless steel appliances and a state of the art shower. Nice quiet location, but right in the heart of downtown Pigeon Forge with an amazing view of the mountains.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great condo
Wonderful condo with all the amenities. Staff called to make sure we had correct directions the day before and were always available for questions. Condo was very clean, quiet, and close to everything. However very disappointed in the sales department when we told them we were not interested in buying they were very rude. Definitely would recommend this condo to anyone just DO NOT go to the sales pitch! We will definitely stay here again if possible.

6/10 Okay

Melissa, Alabama

Liked: Cleanliness, room comfort
Nice place
Great, new condo. Very thin walls and could hear the children next door as the constantly were trying to use the door to get into our room. Also, they will hit you up to come listen to their presentation. Not a bad thing, just an FYI. The rooms are very nice and clean.

10/10 Excellent

Angie, Roanoke, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorial Day Trip - Excellent
This is an excellent place for a family to stay. There was plenty of room. The bedrooms are a good size, clean, and very comfortable. The only issue with the Lodge is that you have to drive 2 blocks to the swimming pool. There were no onsite recreational things to do. But the overall niceness of the place makes up for lack of things to do onsite. It is located in a terrific location right off the main hwy. I highly recommend staying here.

8/10 Good

James, Philadelphia, PA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice location - close to everything but quiet
The check-in process was smooth. Received several calls prior to check-in to ensure we have the right address and know where to go in. This is actually a time share property so expect the staff to try and sell you their time share deals. We wasted some time doing this as they blanketed their "sale" as a "survey" which if we took, would make us eligible to receive some free vouchers to a show. The staff were less responsive to our maintenance requests once we had declined their "survey."