Pignoi San Rocco Holidays

Bien aimé mon séjour!

It was a great experience. The hotel is very close to many fine restaurants and attractions. The staff was fantastic.

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

Good hotel, very helpful staff, many thanks to them for helping extend our stay. Air conditioning works well and is controllable. Fabric of the hotel needs a bit of attention, the floor of our room was gouged, and sink a bit temperamental, wardrobe was small. Nothing too serious. Hotel location good and central. it’s near the metro and bus stops.And next to concert hall. Fabulous palaces nearby. Hope the Genoa council bans polluting vehicles from city - air quality on streets must improve!