Pinecraft Holidays

I was disappointed with my experience overall. Before arriving, I emailed about early check-in and transportation but never received a response, so I had to call. The staff member I spoke with was rude, which already had me questioning my stay. When I arrived, the front desk wasn’t very welcoming. I asked if my daughter and I could leave our bags until check-in, and it felt like I was inconveniencing them. I left and came back around 3 p.m. Thankfully, Sandra at the front desk completely changed my experience. She was kind, attentive, and when I asked if I could grab my carry-on for my charger, she checked my room, saw it was ready, and gave me my key. I shared my earlier frustrations with her, and she was genuinely caring. Sandra deserves recognition for her excellent customer service. The hotel itself is a bit outdated, and my room wasn’t as clean as I expected. The biggest positives were the convenient location near the mall, grocery stores, and restaurants, and the shuttle drivers, who were also very friendly.

The tennis clinic was amazing we had the pleasure of working with coach Ed he immediately corrected a lot of my errors in one session we are definitely coming back for more tennis clinics

Very clean and quite, near to the main beaches, have everything that you need, 100 recomended

I didn’t get a final receipt and had to reach out to the property directly. Overall it was clean the staff was nice. There were some repairs where water was impacted however it went into effect after our departure.

Great place. Convenient, clean, nice staff and helpfull