All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We booked the room with intentions of using the hot tub, but were not informed that it is out of order or under maintenance.
Anthony
Stayed 1 night in May 2024
Response from Anne S. AGM on 7 May 2024
Hello Anthony,We feel with you in this disappointment. Unfortunately due to other guests our hot tub is down. Not something we plan for but it does happen from time to time.Regards,
8/10 Good
Shannon
24 Apr 2024
Shannon
Stayed 2 nights in Apr 2024
Response from Joslyn on 25 Apr 2024
Thank you Shannon for taking the time to let us know about your stay with us. We hope you come and stay with us again in the future.Front DeskJoslyn
4/10 Poor
Donald
Business traveller, Travelled with partner
24 Apr 2024
Disliked: Amenities
I did not like paying an extra fee for potentail use of amenities that were out of order(hot tub). Bathroom lights that did not work and tears in the hall carpet that I tripped over. And when asking the desk about extra fees they said the bar was open and that was amenity we could use.
Donald
Stayed 1 night in Apr 2024
Response from Joslyn on 25 Apr 2024
Good Morning Donald, Thank you for informing us of your stay, un-fortunately due to unforeseen circumstances our jacuzzi did go down the weekend before you checked in, we do have other amenities available to you when you stay here such as use to our local 24/7 gym, Altitude lounge, Hi-speed internet, HBO, and our market. We are sorry about the other issues you had with your stay. We hope to see you again to try and rectify those inconveniences.Front DeskJosyn
10/10 Excellent
Kathleen
22 Apr 2024
Kathleen
Stayed 1 night in Apr 2024
Response from Anne S. AGM on 12 May 2024
Hello Kathleen,Thank you for taking time to post a review. Please enjoy your day and come back soon.
Thank you Colleen for the review, my staff and I really appreciate it and we hope to see you again soon. Have a good day!Sincerely, Leha SGeneral Manager
2/10 Terrible
Jermaine
10 Apr 2024
Jermaine
Stayed 1 night in Apr 2024
Response from Joslyn on 1 May 2024
Thank you for letting us know about your stay. We are sorry that you didn't enjoy your stay, we hope you come back and give our hotel another chance.Front DeskJoslyn
6/10 Okay
Samantha
7 Apr 2024
Liked: Cleanliness
Clean, nice location. Bar was closed first night we were there so that wasn’t great. Sauna was out of order. But breakfast was good even though the pancake machine was out of order. I’d stay again for a quick stay.
Samantha
Stayed 2 nights in Apr 2024
Response from Leha S on 7 Apr 2024
Thank you Samantha, we hope that you come back again to stay with us and I do apologize about the belt being out to turn the pancakes. Have a good day!
Our 4 bed pillows were too hard and at least 6 inches high. My husband and I could not sleep on them. We've traveled in hotels throughout America and other countries and this has never occurred. The next day the young man at the front desk said he would ask housekeeping if other pillows were available. He called me later to tell me different pillows had been placed in our room. He was very polite and cared about our comfort.
Also, toilet was leaking in our bathroom. There was a stain where the water dripped, so it had been leaking for at least a few weeks or longer.
Pool and pool area was very relaxing and our grandchildren loved it. We were able to hang out and just relax.
Breakfast and guest service was great.
We stayed for 2 nights and noticed that dining area and adjoining bar area seemed to be a good place to sit and relax.
Would like to suggest crackers be an item available for purchase. Even plain soda crackers.
Deborah
Stayed 2 nights in Mar 2024
Response from Leha S on 2 Apr 2024
Thank you for the feedback we appreciate this and hope that you come back again the next time you visit the Pinetop area. Have a terrific day!
I didn’t get to stay and they wouldn’t refund me. I was traveling from Albuquerque NM to Chandler AZ. It started snowing like crazy from Gallup to Holbrook I didn’t want to continue the drive as it was 9pm and I had my 2 kids with me. I called the hotel, the receptionist was rude as I told her we wouldn’t make it. She said I had to call Expedia and hung up. I called Expedia and they told me the Hotel wouldn’t refund my money because the roads were drivable.
I lost out on $100 because I didn’t want to risk the lives of myself and my kids to drive another 2hrs to pinetop to have the room for the night.
Horrible service!
Arilynn
Stayed 1 night in Mar 2024
Response from Leha S on 31 Mar 2024
Arilynn, I am not sure who you spoke with however on prepaid reservations through third parties if there are road closures we always give back the money, I am sorry that this happened to you and you couldn't make it to the hotel, I will say that when someone needs to cancel I usually get an email to help a guest and Expedia did not send one to me. My front desk can not cancel third party reservations. Hope you have a good day and if you would like to call me regarding this i can take a look to see if Expedia was called and your reservation was marked. Sincerely, Leha SGeneral Manager
Great property however the customer service needs improvement. The interaction at check in was easy in simple but the management team was rude when I asked for a later check out.
Purcell
Stayed 1 night in Mar 2024
Response from Leha S on 24 Mar 2024
Mr. Cooley, I am not sure how you were stating that I as management was rude when I was not even on property this week until late Friday night as I was away all week for a hospitality conference. I am sorry that you felt like someone was rude and not accommodating for a late checkout. Our early check ins and late check outs are not guaranteed as it depends on the occupancy each night if we can honor these at all and with late check outs my front desk knows that they have to check with the head housekeeper and then judge how long our ladies will be working that day before we can even do this. Always be sure to ask for the General Manager if you have a question. We hope you made it home safe and that you have a great day and do come back soon. Sincerely, Leha SearcyGeneral Managergm.pinetop@greentreeinn.com
10/10 Excellent
Evan
14 Mar 2024
Evan
Stayed 1 night in Jan 2024
Response from Anne AGM on 20 Apr 2024
thank you for taking the time to post a review.We wish the very best in all your travels, come see us again.
Our first night was good. The second left something to be desired. It sounded like there was a pony above us, loud voices, doors loudly being knocked on, barking dogs and the trash being picked up at 4:30 in the morning.
David
Stayed 2 nights in Feb 2024
Response from Leha S on 29 Feb 2024
David, Thank you for the review and I am sorry to hear that someone kept you up the second night, never let it go on always call the front desk we can take care of inconsiderate people that make others have a bad stay. We do hope that you come back to stay with us the next time your in the area.
8/10 Good
Jeff
20 Feb 2024
Jeff
Stayed 1 night in Feb 2024
Response from Leha S on 29 Feb 2024
We hope to have you back with us again the next time your in the white mountains
There was hair in the shower on the shower wall, on the shower chair and shower
And some kind of bug that was on the pillow
Verified traveller
Stayed 1 night in Feb 2024
Response from Leha S on 21 Feb 2024
It is hard to reply to this when I don't have a name and room number to see what person cleaned this room before your arrival and after, I am sorry that you did experience this. When as a guest you encounter anything in the room it is so important that you let us know immediately so we can check the room, take care of anything for our guest or change rooms. We hope that you come back and do not ever feel you can not contact the hotel directly to let a manager know. Have a good day!Sincerely, Leha SearcyGeneral Manager
Property was clean and quiet. Found a great price on Expedia for a quick 2 night trip. Property is right next to a Circle K and a couple fast food restaurants.
Jeffrey
Stayed 2 nights in Feb 2024
Response from Leha S on 16 Feb 2024
We are happy to hear you had a good stay. We hope you come back again soon
The room was in disrepair so they gave me a different room. The second room was worse.
I left after the first night.
The wall heater was so load and kept waking me!
Joseph
Stayed 3 nights in Jan 2024
Response from Leha S on 8 Feb 2024
We do apologize you were not happy with your stay and hate to hear this. We hope that you come back as our guest and give us another try.
We've stayed at a couple hotels in Pinetop-Lakeside, and this place, by far, is the best. It's extremely clean and inviting. They have a small bar with great beer on tap. Breakfast was great. We'll be staying here every time from now on.
Georgina
Stayed 2 nights in Jan 2024
Response from Leha on 16 Jan 2024
Thank you Georgina for the review and feedback about your stay. We are happy to hear that you enjoyed yourself and estatic that you will be coming back again the next time your in the area. Have a great day!Sincerely, Leha SearcyGeneral Manager