Pinheiro Holidays

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Staff is very friendly and professional. Lots of accommodations within 30 min walk. Had a very pleasant stay

Lovely hotel. Staff go out of their way to be helpful in a friendly non forced way. Restaurant food was great. Good choice and well presented. Would go back.

The property itself is beautiful and has characters. It holds a luxurious vacation home standards. The ladies who host the place are wonderful. The front entrance was hard to find. It would be nice if the room has air-conditioning.

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.